rather unique errror when trying to update Web Defender beta 2 x86

[Guest]

Hi. I've had some problems with Web Defender in the past, but this one is new
to me. Maybe it doesn't belong in this category, but since it's about Web
Defender I'll place it here.

I have repeatedly installed, deinstalled and reinstalled, and most of you
are probably aware of the error message that that tends to cause when you try
to update.

I just deleted Web Defender according to the "rule book"(configuration
screen, software), deleted all files related to Web Defender, erased it's
existance from the registry (for as far as the entries/keys were called
"defender"), and used PCTOOLS Registry Mechanic to clean up the mess.

Right now, I have the following problem when trying to update (manually): I
get the error 0x80070659. I'm using a Dutch version of the Microsoft Windows
programs, but since there are so much more people who speak English than
Dutch, I decided to place it here. Basically, besides the above mentioned
error message I get a message that basically said that my attempt to update
Web Defender was not allowed by system policy. I really don't know what to do
about it, besides keeping Web Defender off my computer. Completely
deinstalling, deleting files and erasing tracks from the windows registry and
reinstalling does not work. The problem does not appear to have anything to
do with the signature file of Web Defender, I've had that one before, but I
know how to handle that.

To clarify: I'm using a standalone PC, and I'm not using different accounts
to log in. I just start up the computer and begin to do whatever I want. No
login. When I start up Windows XP Home Edition (service pack 2) I don't see
an administrator account or something like that. And starting Windows XP in
safe mode (I'm not sure, i think that in that case I can choose to log in
under my name or under "administrator" )with network capabilities does not
allow me to connect to the internet.

If you can offer any help, I'd appreciate it, but I'd rather not bother with
wild guesses that require a lot of work. And I'm not going to do a system
recovery.

Thank you.

 

[Guest]

Hello,

Are you talking about Windows Defender?

 

[Bill Sanderson MVP]

I've seen this issue (or one involving the same message) posted once, or
perhaps twice before in these groups.

I'm not sure we reached a resolution--but I'll see if I can find the threads
via a search, and I recommend you try the same.

 

[Bill Sanderson MVP]

OK - I didn't research this in these groups, but I did a google search and
found nothing useful.

So--I'm going to punt and recommend:

http://wiki.djlizard.net/Dial-a-fix

This is a pretty comprehensive fix routine for Windows Update issues--of
which you are clearly seeing one.

I do see specific answers to your issue if it is encountered on XP
Pro--there's a group policy to turn off software installation ability.
However, I'm unclear about whether the tools for working with group policy
exist in XP Home, so I'd like to try the generalized fix routines before
trying to see whether in safe mode, signed in as administrator, you can see
the group policy settings.

--

 

[Guest]

Hi. yes, sorry, I meant Windows Defender

"Engel" schreef:

 

[Guest]

Thanks Bill. Unfortunately, the program http://wiki.djlizard.net/Dial-a-fix
didn't fix my problem. Same old story. I've tried searching for the error
message 0x80070659 in the newsgroups, but no luck. But I'm basically new
here, and maybe I idn't look at all the possibly right places. I did look it
up with google, unfortunately no solutions.

Tried starting in safe mode, I could choose between my name and
administrator. I picked administrator. Even if I pick the option starting in
safe mode with network connection (or promtpt??) on, I am unable to connect
to the internet. Situation: ISP is cable service/operator, connection between
modem and router through cable, wireless communication between router in one
room, and computer with adapter in other room. Also, I have one wireless
connection and an internet gateway (I don't know how the latter got there,
some time ago it wasn't there, although I might have missed it.) Only one
computer/device in home network. I did not see a possibility to change any
kind of policy or access. But I know very litle about such things.

Booted in normal mode again. I'm not sure where I looked, but my account has
in normal mode no seperate administrator account. I have one account, with my
name, and it looks like it has full access, without any restrictions, to
everything on the computer, except protected (system) files and such.

Maybe I should just give up on Windows Defender. I anyone can provide me
with some good advice, I'd appreciate it. Or else I'll just have to do
without Windows defender. I must admit that this problem could (partially)
be associated with modifications in the windows registry I made. And no, I
won't do a system recovery.

Also, something peculiar and maybe it has nothing to do with this: under
(windows registry) HKEY_CLASSES_USER, software, microsoft, search assistant,
ACMRU, 5603, there are many (I think at least 10) ksuser.dll files. And one
ksusser.dll file. Isn't that a sign that something is wrong, and if so, what
should I do about that ?

Thanks for any help.

 

[Bill Sanderson MVP]

OK--if you've mucked up the registry a little already, presumably you can
dig, carefully, a bit more?

Let's look at:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer

In the right pane, do you see "DisableMSI" What's the value associated with
it?

I'd recommend removing that entry, if present.

 

[Guest]

Hi Bill.

I don't see: DisableMSI, but I see EnableAdminTSR, type REG_DWORD data
0x00000001(1). And above that ab standard reg_sz (no value) (rough
translation from dutch terms)

 

[Guest]

Hi. Bill, I tried removing that entry, didn't help me a bit with the problem.
Bill, if you or anyone else has a good grasp of the problem, and can tell me
how to get windows defender on my computer without much trouble, with the
ability to update and function without problems, I'd like to hear it,
but'else I'll quit getting Windows Defender to work for me. I've spent way
too much time on this already.

I decided to do a system recovery to undo the removal of the above mentioned
entry. Maybe I'll just need a second, commercial, anti-spyware program