Random rebooting.

[Guest]

My computer has recently started rebooting randomly. Before you say "sasser"
i will let you know that i have the sasser fix installed, and did re-check.
I have SP2 installed. I am running a HP Pavillion, 2.1 Ghz with 704 Mb of Ram

 

[Guest]

The next time it does this, go into your control panel\administrative
tools\event viewer and then click either the system, or applications log, on
the left, to open the error reports, on the right, and look for any red X's
that correspond to the time of your reboot. Double clicking the red X will
open a details window, that will give you a clue as to the program causing
the reboot, or the problem\conflict if in the system log. Post back if you
need more help. {]:~)

 

[Malke]

My computer has recently started rebooting randomly. Before you say
"sasser" i will let you know that i have the sasser fix installed, and
did re-check.
I have SP2 installed. I am running a HP Pavillion, 2.1 Ghz with 704
Mb of Ram

Random rebooting is usually caused by bad hardware. Here are hardware
troubleshooting steps:

1) open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing); 2) test
the RAM - I like Memtest86 from www.memtest86.com - let the test run
for an extended (like overnight) period of time - unless errors are
seen immediately; 3) test the hard drive with a diagnostic utility from
the mftr.; 4) the power supply may be going bad or be inadequate for
the devices you have in the system; 5) test the motherboard with
something like TuffTest from www.tufftest.com. Testing hardware
failures often involves swapping out suspected parts with known-good
parts. If you can't do the testing yourself and/or are uncomfortable
opening your computer, take the machine to a good local computer repair
shop (not a CompUSA or Best Buy type of store).

Malke

 

[Ron Martell]

My computer has recently started rebooting randomly. Before you say "sasser"
i will let you know that i have the sasser fix installed, and did re-check.
I have SP2 installed. I am running a HP Pavillion, 2.1 Ghz with 704 Mb of Ram

Open Control Panel - System - Advanced and click on the Settings
button in the Startup and Recovery (bottom) section.

In the Startup and Recovery window click on the checkbox for
"automatically restart" to clear it. Click on Apply and OK as needed
to exit.

Note: If the "automatically restart" checkbox was already cleared
then that means the most likely cause is a hardware problem such as
overheating in which case the suggestions from Malke would be the best
course of action.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

 

[Michael Stevens]

My computer has recently started rebooting randomly. Before you say
"sasser"
i will let you know that i have the sasser fix installed, and did
re-check.
I have SP2 installed. I am running a HP Pavillion, 2.1 Ghz with 704 Mb of
Ram

Check your fan, random reboots are usually hardware related.
--
Michael Stevens MS-MVP XP
(e-mail address removed)
http://michaelstevenstech.com
For a better newsgroup experience. Setup a newsreader.
http://michaelstevenstech.com/outlookexpressnewreader.htm

 

[Guest]

Do you have Norton Antivirus that has out of date subscriptions and sp2?

I had the same problem and XP reported it was a symantec driver causing the
problem so i uninstalled it and have had no problems since.

Hope this helps

Adam

 

[Malke]

Do you have Norton Antivirus that has out of date subscriptions and
sp2?

I had the same problem and XP reported it was a symantec driver
causing the problem so i uninstalled it and have had no problems
since.

Hope this helps

Adam

To the OP: I wouldn't say "Sasser", actually. I'd say "hardware
failure". Random rebooting - the emphasis is on "random" here - is most
often caused by hardware failure. Here are general hardware
troubleshooting steps:

1) open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing); 2) test
the RAM - I like Memtest86 from www.memtest86.com - let the test run
for an extended (like overnight) period of time - unless errors are
seen immediately; 3) test the hard drive with a diagnostic utility from
the mftr.; 4) the power supply may be going bad or be inadequate for
the devices you have in the system; 5) test the motherboard with
something like TuffTest from www.tufftest.com. Testing hardware
failures often involves swapping out suspected parts with known-good
parts. If you can't do the testing yourself and/or are uncomfortable
opening your computer, take the machine to a good local computer repair
shop (not a CompUSA or Best Buy type of store).

As for Adam - While I agree that NAV isn't very good any more in terms
of behaving well, I certainly hope you replaced it with a different
antivirus and are keeping it's definitions updated. Try this one:

http://www.my-etrust.com/microsoft

Malke