PS/2 keyboard/mouse issues

[brobb355]

I'm currently servicing another user's computer. This computer is an older
one, P3 500, 320 Mb RAM, 9 Gb HDD. For some odd reason during the bootup
process just before the Welcome screen the PS/2 keyboard and mouse turn off.
I can use a USB keyboard/mouse but I want to be able to use the PS/2 ones. I
know that the keyboard and mouse work, since I can get to BIOS and select
boot settings and they also work when I use safe mode. I have a feeling it's
a setting in one of the boot processes but I'm not sure as to how to change
it. Any suggestions?

 

[Mark L. Ferguson]

I would uninstall both keyboard drivers in Device Manager (devmgmt.msc) and
restart to see if refreshing them helps. (also maybe, the USB Root Hub
devices)

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[brobb355]

Thanks for the suggestion. I tried uninstalling the USB root hub and on the
restart my mouse/keyboard worked, however when the driver for the USB root
hub was reinstalled it stopped working again. The device listing for the USB
hub is "Intel 82371AB/EB PCI to USB Universal Host Controller". That device
I have found is what is preventing the keyboard and mouse from working. I
disabled that device and, of course, the on-board USB ports aren't working.
Now if I could only get both devices instead of one or the other working life
would be good. I'll see if there's an upgraded driver on the intel site but
again I ask for any suggestions that you may have concerning this slightly
more developed issue.

 

[Mark L. Ferguson]

Yes, I think a new copy of the Hub drivers is what you need (or perhaps a
driver installed 'above' the Hubs, say a flash card device, or whatever))

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Please use the Communities guidelines when posting.
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Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
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