Profile

[Annette]

What would cause a profile to go bad? I'm miffed by this on our network and
am not sure how to troubleshoot this. The PC will boot to logon and then
hang. Is there a good place to go and read about this on the internet or
could someone give me some pointers on how to repair?

Thanks!

 

[Dave Patrick]

If you post some details and or any error messages you receive then someone
may be able to help you.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect


:
| What would cause a profile to go bad? I'm miffed by this on our network
and
| am not sure how to troubleshoot this. The PC will boot to logon and then
| hang. Is there a good place to go and read about this on the internet or
| could someone give me some pointers on how to repair?
|
| Thanks!
|
|

 

[Annette]

The only error we receive is after the user logs on the system just hangs
and refuses to move forward. If the user goes to another pc and logs on,
they are able to log on. Again, this is on a network and they are using SMS
authentication program. There are no error messages that appear.

 

[Dave Patrick]

"system just hangs" tells us almost nothing. Do you mean the desktop doesn't
appear? If so check that explorer.exe is the default shell to start. Look at
the Reg_Sz string value of;
"Shell"="Explorer.exe"
found at
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Else these may help you.


No Desktop or Blank Desktop After Logging On to Windows 2000 (Q256194)
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q256194

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q306952

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect


:
| The only error we receive is after the user logs on the system just hangs
| and refuses to move forward. If the user goes to another pc and logs on,
| they are able to log on. Again, this is on a network and they are using
SMS
| authentication program. There are no error messages that appear.
|
|
| | > If you post some details and or any error messages you receive then
| someone
| > may be able to help you.
| >
| > --
| > Regards,
| >
| > Dave Patrick ....Please no email replies - reply in newsgroup.
| > Microsoft Certified Professional
| > Microsoft MVP [Windows]
| > http://www.microsoft.com/protect
| >
| >
| > "Annette" wrote:
| > | What would cause a profile to go bad? I'm miffed by this on our
network
| > and
| > | am not sure how to troubleshoot this. The PC will boot to logon and
| then
| > | hang. Is there a good place to go and read about this on the internet
| or
| > | could someone give me some pointers on how to repair?
| > |
| > | Thanks!
| > |
| > |
| >
| >
|
|

 

[Annette]

When I do this .. what am I looking to find? I know how to get into this.
And yes, the user never makes it to the desktop.

 

[Dave Patrick]

Start|Run|regedit.exe

check that the Reg_Sz string value;
"Shell"="Explorer.exe"
found at
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect


:
| When I do this .. what am I looking to find? I know how to get into this.
| And yes, the user never makes it to the desktop.

 

[Enkidu]

What would cause a profile to go bad? I'm miffed by this on our network and
am not sure how to troubleshoot this. The PC will boot to logon and then
hang. Is there a good place to go and read about this on the internet or
could someone give me some pointers on how to repair?

Are you using Roaming profiles? If so you could delete the locally
stored version of the user's profile by, I think, right clicking the
My Computer and clicking the User Profiles tab. Select the user
(Domain/user) and it should fetch the profile from the server when the
user next logs in.

If you use local profiles, you can still delete the profile, but the
user will lose all customisations.

But first, I would check that there is ample disk space of the
machine. Lack of disk space should not cause a hang, but a message,
but it's worth a check.

Cheers,

Cliff

 

[Enkidu]

Are you using Roaming profiles? If so you could delete the locally
stored version of the user's profile by, I think, right clicking the
My Computer and clicking the User Profiles tab. Select the user
(Domain/user) and it should fetch the profile from the server when the
user next logs in.

If you use local profiles, you can still delete the profile, but the
user will lose all customisations.

But first, I would check that there is ample disk space of the
machine. Lack of disk space should not cause a hang, but a message,
but it's worth a check.

The assumption that I made above is that other users (eg local
Administrator) could log in and that the problem was with one user,
hence Annette's mention of profiles. If the assumption is wrong, then,
obviously, the above "solution" does not apply. Duh! Brain fade....

Cheers,

Cliff