Romaing Profile Problem


G

Guest

User was unable to access a site on the internet and contacted IT.
I had a look at the issue and noticed that Internet Explorer was version
5.5.
I also noticed that the PC (when in Administrator profile) was trying to
continue an Internet Explorer 6 download as well as a Service Pack 4.
This immediately suggested to me that if I was to install another copy of
IE6 this could cause her PC to have configuration issue, ie. Add/Remove
programs not showing programs installed on the PC. User was informed of this
issue and we both decided to take the risk.
I installed IE6 as administrator and then logged on using the users profile
and this was when the issues started.
The PC was allowing us to go onto the website but wasn’t allowing the user
to access any files via the Open files option in any Office application.
When trying to access a file in her my documents (located on a server) the
PC hangs and then decides that the application will not respond. The only way
for the user to access her files is to go through the ‘My Documents’ icon on
her desktop, find the folder and then the file and double click it to open.
This will open in the required application however; the user is unable to
save the document as this also then causes the application to hang.

I decided to take the users PC away and to refresh and update all software;
service, application and security downloads from Windows updates.
I gave an already refreshed PC to the user for them to work on whilst
refreshing her old PC. When the user logged onto the replacement, this also
then had the same problems as above. We both decided to wait for the
refreshed PC to see if this would solve all the issues.

When giving back the old but refreshed PC to the user, I deleted the files
from the users profile and then logged onto the refreshed PC using the users
profile in hope that the profile would now work correctly. Unfortunately,
this wasn’t the case and the user is still not able to access any files via
open files in any application.

The user is able to see her ‘My Documents’ folder and can open the 3 Word
files which are in the root of "My Documents" above but is unable to go into
any other folders as this hangs the application.

Anyone any ideas????

J
 
Ad

Advertisements

L

Lanwench [MVP - Exchange]

In
JP said:
User was unable to access a site on the internet and contacted IT.
I had a look at the issue and noticed that Internet Explorer was
version
5.5.
I also noticed that the PC (when in Administrator profile) was trying
to continue an Internet Explorer 6 download as well as a Service Pack
4.
This immediately suggested to me that if I was to install another
copy of IE6 this could cause her PC to have configuration issue, ie.
Add/Remove programs not showing programs installed on the PC.

Well, if you'd tried to install IE6 from, say, the setup files stored on a
server somewhere, it wouldn've upgraded IE. Same with your SP.
User
was informed of this issue and we both decided to take the risk.

No risk there!
I installed IE6 as administrator and then logged on using the users
profile and this was when the issues started.
The PC was allowing us to go onto the website but wasn't allowing the
user to access any files via the Open files option in any Office
application. When trying to access a file in her my documents
(located on a server) the PC hangs and then decides that the
application will not respond. The only way for the user to access her
files is to go through the 'My Documents' icon on her desktop, find
the folder and then the file and double click it to open. This will
open in the required application however; the user is unable to save
the document as this also then causes the application to hang.

I decided to take the users PC away and to refresh and update all
software; service, application and security downloads from Windows
updates.

I suspect you're having problems due to a buggy patch released last Tuesday:
"You may experience problems in Windows Explorer or in the Windows shell
after you install security update MS06-015"
http://support.microsoft.com/kb/918165

http://blogs.technet.com/msrc/archive/2006/04/18/425473.aspx

I gave an already refreshed PC to the user for them to work on whilst
refreshing her old PC. When the user logged onto the replacement,
this also then had the same problems as above. We both decided to
wait for the refreshed PC to see if this would solve all the issues.

Is Windows Update autoupdate enabled on the workstations? do you use
SUS/WSUS ? I can't imagine this is a user profile issue.
When giving back the old but refreshed PC to the user, I deleted the
files from the users profile and then logged onto the refreshed PC
using the users profile in hope that the profile would now work
correctly. Unfortunately, this wasn't the case and the user is still
not able to access any files via open files in any application.

Any application, or any *Office* application?
 
Ad

Advertisements

L

Lanwench [MVP - Exchange]

In
JP said:
Office Application only (well thats all that she uses)

Did you test with anything else? Did you check out the links I provided?
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top