Product ID number and Product key has expired

[Guest]

When I try to activate windows xp professional, I get a message that my product
key has expired and when I try to get help and support, I get a message that
my
product ID has expired How do I solve this problem?????????????
GARYNORFOLKIT
Gary Norfolk

 

[Guest]

Assuming it's legit and not a trial version, phone them and ask for a new key.

This is getting to be an all-too-common occurrence, maybe it's about time
you Americans organised a class action for the IT-support time spent dealing
with activation-failures. (unfortunately we don't have any equivalent law,
and it's pointless to sue for the time spent on one or two computers..) At
least the possibility that happening might spur them into fixing it.

That, and they need to lay-down the law with system-builders, that what they
describe as "Windows" must be Windows, and not an adulterated product. If
we're paying for Windows as part of the cost of the computer, then we are
entitiled to a genuine copy of Windows, minus Norton, AOL, Sonic, or other
foistware.

 

[Shenan Stanley]

When I try to activate windows xp professional, I get a message
that my product key has expired and when I try to get help and
support, I get a message that my
product ID has expired How do I solve this problem?????????????

Activate by phone.

 

[Jupiter Jones [MVP]]

Ian;
Windows as sold by System Builders and others is Windows.
The difference is how it is installed.
Once installed Windows is Windows.

The other items are added to the computer and not a part of Windows.
The OEM decides what if any of the other items they feel their customer
needs.
I would rather people decide with their wallet rather than government get
involved with yet another law telling how to do something when the consumer
already has many choices.

But I do feel:
1. The OEMs and other sellers need to be more forthright about the
differences in their OEM product.
2. Sales people also need to be more open about exactly what they sell.
3. Microsoft should do more to educate the public that there are different
versions and a summary of the main differences and a referral to seller for
the specifics of their particular version.
4. Friends need to help their friends as appropriate.
5. People need to do more to educate themselves before making a computer
purchase.
When an uninformed buyer makes a bad decision, blame goes to some or all of
the above and possibly others.

 

[Guest]

I would rather people decide with their wallet rather than government get
involved with yet another law telling how to do something when the consumer
already has many choices.

Yes, I'd rather have free choice, BUT the OEM licensing arrangements tend to
preclude that option. If the preinstalled copy is what you MUST use, then it
needs to be a genuine copy of Windows. A copy with foistware which will not
uninstall is not a genuine copy, by any stretch of the imagination, and the
consumer is being cheated when the advertising says "'Windows supplied.'
Winaoldows maybe. Windows... No.

But I do feel:
1. The OEMs and other sellers need to be more forthright about the
differences in their OEM product.

This very true, and a key part of the problem is that the consumer has no
way of knowing what they'll find on the computer until after they've paid
their cash and taken it home. IT buyers are only slightly better-off, even
they can only go by past experience.

If I ordered a Porsche I wouldn't accept it if it had a trailer with an
advertising-billboard welded to it. Not even if the advertising partly paid
for the car. So, why a computer?

 

[Jupiter Jones [MVP]]

The buyer does have a choice.
If an OEM precludes that option, and that is unacceptable, there are still
at least 3 other options:
1. Find an OEM suitable to your needs.
2. Have the computer built locally.
3. Build your own
However if you lock yourself to a particular OEM, that is your choice and
you get the good and bad with that OEM.

"So, why a computer"
Only if you choose it, there are other options see above.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org