Problems with Winsock provider catalog

[JohnK]

I am trying to help a disabled user with a Dell Dimension 2400 series
running XP who cannot connect to the internet. She keeps getting the
message "Problems with Winsock provider catalog".

When the option to fix the problem comes up, she selects the option and then
restarts her computer but she continues to get the same error message as
above.
I believe the problem resulted from spyware on her computer. I have removed
the spyware.

When I searched the internet, I find solutions but they require her to
download the solutions to her computer. She can't get to the internet so
can't download them.

Any help with this problem would be greatly appreciated.

 

[David H. Lipman]

From: "JohnK" <[email protected]>

| I am trying to help a disabled user with a Dell Dimension 2400 series
| running XP who cannot connect to the internet. She keeps getting the
| message "Problems with Winsock provider catalog".
|
| When the option to fix the problem comes up, she selects the option and then
| restarts her computer but she continues to get the same error message as
| above.
| I believe the problem resulted from spyware on her computer. I have removed
| the spyware.
|
| When I searched the internet, I find solutions but they require her to
| download the solutions to her computer. She can't get to the internet so
| can't download them.
|
| Any help with this problem would be greatly appreciated.
|


Have her execute in a Command Prompt:

netsh int ip reset
netsh winsock reset

Then reboot her PC.

 

[JohnK]

Thanks very much for your response and your direction.

I entered netsh int ip reset and hit enter.

The following appeared: Initialization function inithe1perdll in
ipmontr.dell failed to start with error code 11003. One or more essential
parameters were not entered. Verify the required parameters and reenter
them. The syntax supplied for this command is not valid. Etc.

Then I entered netsh winsock reset.

I got a similar error code 11003.

But then it said:Successfully reset the winsock catalog.

So I rebooted but still couldn't get on the internet.

What did I do wrong?

 

[David H. Lipman]

From: "JohnK" <[email protected]>

| Thanks very much for your response and your direction.
|
| I entered netsh int ip reset and hit enter.
|
| The following appeared: Initialization function inithe1perdll in
| ipmontr.dell failed to start with error code 11003. One or more essential
| parameters were not entered. Verify the required parameters and reenter
| them. The syntax supplied for this command is not valid. Etc.
|
| Then I entered netsh winsock reset.
|
| I got a similar error code 11003.
|
| But then it said:Successfully reset the winsock catalog.
|
| So I rebooted but still couldn't get on the internet.
|
| What did I do wrong?
|

What is the OS version and service pack level ?

 

[pcbutts1]

The correct syntax is
netsh int ip reset resetlog.txt


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[JohnK]

XP Home Edition, Version 2002, Service Pack 2

 

[JohnK]

Thanks for the response and the assistance.

I entered the command you provided and received the following message:

Initialization function inithe1perdll in 1pmontr.dll failed to start with
error code 11003.

 

[David H. Lipman]

From: "JohnK" <[email protected]>

| XP Home Edition, Version 2002, Service Pack 2
|

Find and download, LSPFix
http://cexx.org/lspfix.htm

Read...
http://cexx.org/lspfix.txt

Run it on your PC to see a proper working PC and then run it on the affected PC.

Remove extraneous Layered Service Providers (LSPs) that are on the affected PC and not on a
known working PC.

 

[JohnK]

I successfully downloaded the software to my PC and have it loaded on her PC
but I can't remember how to get to the Administrator Sign on screen as
required for this software. I have seen the screen in the past but tonight,
I can't figure out how to get back to it.

Thanks again for your help.

 

[JohnK]

It worked! I finally got an answer as to how to sign on as an administrator
and used a couple of different software downloads to fix the problem and one
of them worked and so she now has access to the internet. Thanks!

 

[David H. Lipman]

From: "JohnK" <[email protected]>

| It worked! I finally got an answer as to how to sign on as an administrator
| and used a couple of different software downloads to fix the problem and one
| of them worked and so she now has access to the internet. Thanks!
|

The question is -- Which ?