Problems using precisionscan pro 3.x over a network

[Cornell]

Have a scanjet 7400c successfully connected up to an XP pro pc, the
network/share scanning software on this and a number of other xp pro
networked pcs.The whole setup works ok on most of the 'client' pcs in
the sense that when the 'server' pc is on they are able to
successfully use the scanner. However, problems ocurring on 1 pc on
the network. When running the scanning software getting "scanner not
found" error message. When go to the lan remote setup screen on this
pc while able to enter the host name of the 'server' pc in the
appropriate field in the Network Protocol section there is no entry at
all and seemingly no way of entering the right protocol. This I feel
is the cause of inabilty of this user to use the scanner however, I
can see on no way to get the apropriate entry in this field.

Your help will be very much appreciated. Removal/reinstalling the
software fails to solve the problem

Thanks

Cornell

 

[CSM1]

Have a scanjet 7400c successfully connected up to an XP pro pc, the
network/share scanning software on this and a number of other xp pro
networked pcs.The whole setup works ok on most of the 'client' pcs in
the sense that when the 'server' pc is on they are able to
successfully use the scanner. However, problems ocurring on 1 pc on
the network. When running the scanning software getting "scanner not
found" error message. When go to the lan remote setup screen on this
pc while able to enter the host name of the 'server' pc in the
appropriate field in the Network Protocol section there is no entry at
all and seemingly no way of entering the right protocol. This I feel
is the cause of inabilty of this user to use the scanner however, I
can see on no way to get the apropriate entry in this field.

Your help will be very much appreciated. Removal/reinstalling the
software fails to solve the problem

Thanks

Cornell

Sounds to me that the Network settings are not correct on the one PC.

 

[Cornell]

User's network settings seemingly ok.

User able to access email (Lotus Notes), get internet access (via
proxy), access network shares, print to network printer and use other
network resources without any problems

Cornell

 

[CSM1]

Network setting may be OK for email and internet access, but that does not
mean the network settings are correct for the local Ethernet file transfers
and two way communication. File sharing and device sharing is a whole
another ball game.

Since that is the only computer with a problem talking to the scanner
server, there has to be a problem with this computer. Maybe this computer is
missing the right protocol. or the protocol is not setup correctly.

Does this computer "see" the Scanner Server computer? Open Network
Neighborhood, is the scanner server listed?
Also, search for computer, the scanner server computers name.

Does this computers name show on the network from the scanner server
computer. (Open Network Neighborhood).
Make sure you do not have two computers on the same network workgroup with
the same name. Also make sure the workgroup is the same on all computers on
the scanners workgroup.

Make sure the file sharing is turned on and working. Make sure printer
sharing is working. (you said it is)

Compare the network setting on this computer to the network setting on
another computer that is working, (it must be the same operating system that
you are comparing).

Do you have a client setup software that came with the scanner network
sharing software? If so, then run it on this computer, and see if that
works.