Problems installing USB Drivers.

[sasi]

Hi,

I have IBM T43 laptop with WIN XP SP2 installed on it and
it somehow doesnt handle well the USB mass storage
devices or External HDD.
Everytime, I attach a USB device it says that new
Hardware found and goes into the Driver installation wizard.
At the end it gives the following error...

An Error occured during the installation of the device:
The driver installation file for this device is missing a necessary
entry.
This may be because the INF was written for Windows 95 or later.
Contact your Hardware vendor.

Could someone help in this asap.

Thanks,
Sasi.

 

[Guest]

Try going to the hardware mfg web site (intel-amd,etc),locate you
boards chipset,download & install the chipset installation utility.That
gives xp the ability to configure the chipset & USB controllers

 

[Anthony G.]

Try this, though note the part about the infcache.1 . Though I would make a
copy of this file (vs. deleting) by renaming it to Infcache.old and be sure
to reboot. Click "Continue" to any prompts you receive after rebooting.
----------------------------------------
Issue: XP asks for drivers or just wants to install new hardware

XP comes with drivers for USB mass storage. If it asks for drivers then
there are two common reasons:
1. It does not trust it's own drivers
This is the case when it cannot check if the drivers are signed which is
true when the servicie 'Cryptographic Services' ist not running (CryptSvc) or
if its data are corrupt.
Start -> Execute -> services.msc
Check here for 'Cryptographic Services' beeing started automatically.
Fixing corrupted data of the 'Cryptographic Services' is described at
Microsoft:
http://support.microsoft.com/kb/822798

2. It does not find the drives
This is the case when the registry key that points to the INF folder is
corrupt.
Start the Registry Editor (Run -> Regedit). Check if under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion the item
'DevicePath' points to '%SystemRoot%\inf'. Additional items, separated by
semikolons, are ok but '%SystemRoot%\inf' has to be one of them.
Then delete the file C:\WINDOWS\inf\infcache.1 - XP will recreate it.
The INF folder and the infcache.1 file are 'hidden'. To see them in the
Windows Explorer:
Menu 'Tools' -> 'Folder Options'
Tab 'View', mark 'show hidden files and folders'
If it still doesn't work after a restart, the files in C:\WINDOWS\inf might
be corrupt. An Windows repair install helps then.

Another thing to check is if the values 'FactoryPreInstallInProgress' and
'AuditInProgress' are set to '1' under
HKEY_LOCAL_MACHINE\SYSTEM\Setup
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory
.. They should be 0 or non present.

For more info go here: http://www.uwe-sieber.de/usbtrouble_e.html