Problems after Security Patches installed

[Donald Wyllie]

Hi folks: I installed the latest security patches, downloaded from the
Microsoft site, yesterday and everything appeared to work normally.
Today Word takes forever to start and deleting files in Explorer is also
slow. Mozilla and other programs are OK. About a month ago I had a worse
problem after installing patches from Microsoft and had to wipe the hard
drive. Any ideas please. Thanks, Donald

 

[Carey Frisch [MVP]]

This bulletin may be applicable if you have Norton installed:

After updating to the January 7th or 8th virus definitions, your computer slows
down and Microsoft Word and Excel will not start
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------------


| Hi folks: I installed the latest security patches, downloaded from the
| Microsoft site, yesterday and everything appeared to work normally.
| Today Word takes forever to start and deleting files in Explorer is also
| slow. Mozilla and other programs are OK. About a month ago I had a worse
| problem after installing patches from Microsoft and had to wipe the hard
| drive. Any ideas please. Thanks, Donald

 

[Malke]

Hi folks: I installed the latest security patches, downloaded from the
Microsoft site, yesterday and everything appeared to work normally.
Today Word takes forever to start and deleting files in Explorer is
also slow. Mozilla and other programs are OK. About a month ago I had
a worse problem after installing patches from Microsoft and had to
wipe the hard drive. Any ideas please. Thanks, Donald

This seems to be a fairly widespread problem caused by the latest Norton
AV updates. Here's Symantec's comment and workaround. Note that the url
wraps in my newsreader and you'll have to enter it into your browser's
addressbar on one line:
http://service1.symantec.com/SUPPORT/sharedtech.nsf
docid/2004010810205113

Malke
(thanks to Carey Frisch for finding this)