Problem With Windows Installer

[Danny Bates]

Ok ive suddenly been having these problems, every time i
try to install software that uses Windows Installer i get
this message:
Installation Terminated Prematurely
then after that:
The I/O operation has been aborted because of either a
thread exit or an application request.

Ive went through so many support websites on microsoft,
tried many fixing programs, none seem to work, ONE MS
help file even said i had a win95 virus, i tried a
removal tool but it said i didnt have it. What in the
world is going on?! i desparatly need this fixed since i
cannto install ANY software that requires Windows
Installer

 

[Rick \Nutcase\ Rogers]

Hi Danny,

Let's clean up the installer.

Start/run services.msc, scroll down to "Windows Installer" and double click
it. Stop the service if it is running, set the startup type line to
disabled. Click apply/ok and reboot.

Delete the contents of the temp folders, there may be a file in there
interfering with the setup routine of the installer. Get both:

C:\Windows\temp
C:\Documents and Settings\<username>\local settings\temp

Now reverse the first set of steps and reenable the Windows Installer (You
can just set the startup type to manual). Reboot.

Turn off all other running programs, especially your antivirus software. Use
ctrl+shift+escape, if necessary, to "end task" on everything.

Now retry installing some software.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Danny Bates]

Ok, having a little porblem, in services when i click
stop for windows installer i get:
Could not stop service on local computer.
The service did not return an error. This could be a
windows error or an internal service error.
If the problem persists contact your system administrator.

Not good atall really i cleared temp files though, no
luck, any suggestions? :-(

 

[Rick \Nutcase\ Rogers]

Hi Danny,

Ok, just set the startup type to disabled, click apply/ok and reboot.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Daniel Bates]

Sorry still no luck, the same error message :-(
Im on the brink of reinstall for the 5th time, im finding
XP to be very unreliable, any other suggestions to fix it
before i re-install?

 

[Rick \Nutcase\ Rogers]

Hi,

Try expanding a new msiexec.exe file. Start/run msconfig, click on "expand
file" (general tab)

File to expand: msiexec.exe
From: X:\I386
To: %windir%\system32

Where X is whatever letter is assigned your CD drive (you need your WinXP CD
for this), change it accordingly. If your system was preinstalled, you may
find this instead on the hard drive under C:\Windows\I386. If so, change the
"from" line accordingly. Reboot when finished.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Daniel Bates]

Right i did what you said it looks like its done somthing
BUT
i now get this message:
The windows installer could not be accessed.
This can occur when you are running in windows safe mode,
or if the windows installer is not correctly installed.
Contact your support personnel for assistance.

Please help

 

[Guest]

Back to square one sadly :-( same error message after i
fixed the one above with a fix from ms involving dos
commands.
(HERE --> http://support.microsoft.com/default.aspx?
scid=kb%3ben-us%3b315353)

Any other suggestions?

 

[Rick \Nutcase\ Rogers]

Hi Daniel,

Ok, NOW stop and restart the installer service as mentioned before.

Also, make sure you logged on with Admin priviledges AND (if using XP Pro)
check permissions on the system folder.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Daniel Bates]

No success with that either, :-( i really want this fixed
please anymore sugghestions.

 

[Rick \Nutcase\ Rogers]

Hi Daniel,

And this is happening with all software right?

Do a clean boot, as there has to be something interfering with the install
process:

HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP
http://support.microsoft.com/?kbid=316434

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Daniel Bates]

Getting this now, its an ovoius cause of me being in safe
mode, so i cant check if it 3rd party software interupting
with windows install (im in safe mode now)

The windows installer could not be accessed.
This can occur when you are running in windows safe mode,
or if the windows installer is not correctly installed.
Contact your support personnel for assistance.

What am i to do?

 

[Daniel Bates]

Looking through event logg i get this for trying to
install front page:
=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Module: F:\WINDOWS\system32\msi.dll
Function: 0x7644c00f
=====================================================

Registers:
EAX:00000001 EBX:00000000 ECX:000B0948 EDX:02C80002
ESI:000B0948 EDI:76557CA0
CS:EIP:001B:7644C00F SS:ESP:0023:00B1E714 EBP:76557CA0
DS:0023 ES:0023 FS:0038 GS:0000
Flags:00010202

Call stack:
Address Frame
7644C00F 76557CA0 0
-- 0x00000000 0x00000000 0x7641F720 0x00000001


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


And this for trying to install webcam software:

=====================================================
Exception code: C000001D ILLEGAL_INSTRUCTION
Module: F:\WINDOWS\System32\msi.dll
Function: 0x7644bd4e
=====================================================

Registers:
EAX:000AE160 EBX:00000000 ECX:7641E7F8 EDX:000D4C62
ESI:000AE160 EDI:000D4C40
CS:EIP:001B:7644BD4E SS:ESP:0023:00A8E764 EBP:00A8E9B8
DS:0023 ES:0023 FS:0038 GS:0000
Flags:00010203

Call stack:
Address Frame
7644BD4E 00A8E9B8 0
-- 0x000D4C40 0x00000000 0x0015468C 0x000AE160
76497A3E 00A8E9E0 0
-- 0x76558B80 0x000D4C40 0x000BD5E4 0x00000000
76497818 00A8EB74 0
-- 0x000BEBC4 0x76539750 0x7650DEE0 0x000AE160
764CCB8E 00A8EBA4 0
-- 0x000BD394 0x76502504 0x76539750 0x76539774
764CCC03 00A8EE04 0
-- 0x7650DEE0 0x000A1B8C 0x00000000 0x000AE160
76497A3E 00A8EE2C 0
-- 0x76557CA0 0x7650DEE0 0x000A2CB0 0x0006D880
764A2919 00A8FF30 0
-- 0x000ADFF0 0x00000001 0x00FDD000 0x00000000
000AE160 8207DDDC 0
-- 0x00000000 0x00000000 0x00000000 0x00000000


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Does this help?

 

[Rick \Nutcase\ Rogers]

Hi Daniel,

Use the previously listed extraction steps to expand a new copy of that file
(msi.dll) as well.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Rick \Nutcase\ Rogers]

Also,

One other thing - check add & remove in the control panel, is there a
listing for promulgate universe?

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Daniel Bates]

Still no success, i expanded a new file, restarted, no
change, also i do not see that program listed.

Looks like im really stuck

 

[Danny Bates]

Thanks allot for your help. It is a big shame i cant get
it fixed.

 

[RSmith72]

I'm having the same problem in Windows 98 SE. I've managed to create
logfile.

====================================================
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINDOWS\SYSTEM\MSI.DLL
Function: 0x795b2a
=====================================================

Registers:
EAX:00000000 EBX:008692B8 ECX:007494A8 EDX:00000000 ESI:00718EDC
EDI:00719264
CS:EIP:0167:00795B2A SS:ESP:016F:006EE564 EBP:006EF3E4
DS:016F ES:016F FS:2D67 GS:23B6
Flags:00010202

Call stack:
Address Frame
00795B2A 006EF3E4 0x795b2a
-- 0x0070C1AC 0x00867300 0x00000000 0x00000040

Unexpected Termination

I just can't find a solution anywhere.

(Also in Windows 98 SE there isn't any service for Windows Installe
and I can't expand the exe-file.
-
RSmith7