Problem with my CDR drives

[Guest]

Hi all, I have a problem with my CD and CDRW drives. My computer detects
them but they do not show up on My Computer. I have power to them and they
seem to boot up when I turn the computer on. When I go into the device
manager there's a yellow exclamation mark against tem-

In Divice manager I get the following message:-
"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)"

I have run troubleshooter but the problem can not be fixed. I have
uninstalled them and reinstalled but still no luck.

Can anyone help- Thanks
Rick

 

[Kevin]

Have you checked which drive should be the Master and which the Slave?

 

[BR549]

This might be your problem:
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

Hi all, I have a problem with my CD and CDRW drives. My computer detects
them but they do not show up on My Computer. I have power to them and they
seem to boot up when I turn the computer on. When I go into the device
manager there's a yellow exclamation mark against tem-

In Divice manager I get the following message:-
"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)"

I have run troubleshooter but the problem can not be fixed. I have
uninstalled them and reinstalled but still no luck.

Can anyone help- Thanks
Rick

 

[Guest]

Thanks Kevin, all fixed now it was a damaged registry