problem with IE6 - "Help | Contents & Index" won't open

[albert]

IE6 -- v 6.0.2800.1106.xpsp2.030422-1633 ; Update version sp1; Q822925;
Q330994

I originally posted to the IE6 newsgroup - it was suggested that I post
here. I think this may be a registry problem, and would like advice as to
what and where to alter the registry if it is.

The problem is with the IE6 help file - The Help drop down menu functions
OK, but clicking on "Contents and Index" does not open the **iexplore.chm**
file. It is on my machine (in C:\Windows\help) -- and clicking the file
itself brings it up just fine.

I upgraded from WinME to XPPro. Before the upgrade, IE6 had no
malfunctions. XPPro's Control Panel "Add and Remove" option no longer lists
IE6 - so I do not have access to a "detect and repair" function (if such
exists under XP).

Could this be a trashed or missing registry key? If so, how would I
determine this?

I have looked with RegEdit --- for stuff mentioning HTML Help

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp) lists only
"default, reg_sz, value not set"

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp\1.x) lists
"default, reg_sz, value not set" and
" EnforcedDirectories, reg_sz, %WINDIR%;%ProgramFiles%\Movie Maker"

(HKEY_LOCAL_MACHINE\software\microsoft\Windows\htmlhelp) -- has many
".chm" files listed, ---- listings refer to MS Office, Windows, Common
files, but nothing referring to IE6 or OE6 (and OE6 help works just fine)

******* as noted above, a search of chm files reveals that **iexplore.chm**
is on my machine (in C:\Windows\help) -- and clicking the file brings it up

(HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Help_Menu_URLs)
lists the following
"(Default); REG_SZ; (value not set)


(guessing here -- perhaps, in the last HKEY cited above, setting that (value
not set) to "c:\windows\help" would do the trick??....... I'd like some
confirmation of that hunch before I mess with the registry settings, as I am
a complete novice with the registry and am very reluctant to further screw
up things)


TIA

albert

 

[_Jan]

Hello Albert,

On my XP Pro, in [Start] | Run | gpedit.msc [OK], I was
unable to find any settings related to restrictions
on "Help" in Internet Explorer.

My IE 6 (SP 1), Help | "Contents and Index" | works OK

*AND*

[HKEY_CURRENT_USER\Software\Microsoft\Internet
Explorer\Help_Menu_URLs]
(Default) = (value not set), so setting that value
to "c:\windows\help" would *PROBABLY NOT* do the trick.

You *MIGHT* see something relevant in the registry here,
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]

Jan

-----Original Message-----
IE6 -- v 6.0.2800.1106.xpsp2.030422-1633 ; Update version sp1; Q822925;
Q330994

I originally posted to the IE6 newsgroup - it was suggested that I post
here. I think this may be a registry problem, and would like advice as to
what and where to alter the registry if it is.

The problem is with the IE6 help file - The Help drop down menu functions
OK, but clicking on "Contents and Index" does not open the **iexplore.chm**
file. It is on my machine (in C:\Windows\help) -- and clicking the file
itself brings it up just fine.

I upgraded from WinME to XPPro. Before the upgrade, IE6 had no
malfunctions. XPPro's Control Panel "Add and Remove" option no longer lists
IE6 - so I do not have access to a "detect and repair" function (if such
exists under XP).

Could this be a trashed or missing registry key? If so, how would I
determine this?

I have looked with RegEdit --- for stuff mentioning HTML Help

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp) lists only
"default, reg_sz, value not set"

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp\1.x) lists
"default, reg_sz, value not set" and
" EnforcedDirectories, reg_sz, %WINDIR%;%ProgramFiles% \Movie Maker"

(HKEY_LOCAL_MACHINE\software\microsoft\Windows\htmlhelp) -
- has many

 

[albert]

Hello Jan,

Thanks for the info, and the hypothesis....... It seemed a logical
"*MIGHT*" to me. I checked my system --- I looked in

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]

but no luck -- there is no listing at all for IE. Under Microsoft there is
a listing for Office (for Clip Gallery -- listing a URL for
"ClipsOnlineURL), and and one for system certificates.

Nothing else.

Any other ideas will be appreciated.

albert

[OT -- parenthetically, I continue to search the registry. It's been
enlightening and surprising. I have run this system for about two years
(Now XPPro,WinMe until two weeks ago). I am finding hundreds of listings
for programs I thought I'd long since removed from my system. This despite
having used either Control Panel Add | Remove, or Norton SystemWorks 2000's
Cleansweep to remove things, along with Cleansweep's registry cleaner. I
guess neither of those methods dug quite deeply enough]

Hello Albert,

On my XP Pro, in [Start] | Run | gpedit.msc [OK], I was
unable to find any settings related to restrictions
on "Help" in Internet Explorer.

My IE 6 (SP 1), Help | "Contents and Index" | works OK

*AND*

[HKEY_CURRENT_USER\Software\Microsoft\Internet
Explorer\Help_Menu_URLs]
(Default) = (value not set), so setting that value
to "c:\windows\help" would *PROBABLY NOT* do the trick.

You *MIGHT* see something relevant in the registry here,
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]

Jan

-----Original Message-----
IE6 -- v 6.0.2800.1106.xpsp2.030422-1633 ; Update version sp1; Q822925;
Q330994

I originally posted to the IE6 newsgroup - it was suggested that I post
here. I think this may be a registry problem, and would like advice as to
what and where to alter the registry if it is.

The problem is with the IE6 help file - The Help drop down menu functions
OK, but clicking on "Contents and Index" does not open the **iexplore.chm**
file. It is on my machine (in C:\Windows\help) -- and clicking the file
itself brings it up just fine.

I upgraded from WinME to XPPro. Before the upgrade, IE6 had no
malfunctions. XPPro's Control Panel "Add and Remove" option no longer lists
IE6 - so I do not have access to a "detect and repair" function (if such
exists under XP).

Could this be a trashed or missing registry key? If so, how would I
determine this?

I have looked with RegEdit --- for stuff mentioning HTML Help

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp) lists only
"default, reg_sz, value not set"

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp\1.x) lists
"default, reg_sz, value not set" and
" EnforcedDirectories, reg_sz, %WINDIR%;%ProgramFiles% \Movie Maker"

(HKEY_LOCAL_MACHINE\software\microsoft\Windows\htmlhelp) -
- has many

".chm" files listed, ---- listings refer to MS Office, Windows, Common
files, but nothing referring to IE6 or OE6 (and OE6 help works just fine)

******* as noted above, a search of chm files reveals that **iexplore.chm**
is on my machine (in C:\Windows\help) -- and clicking the file brings it up

(HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Help_Menu_URLs)
lists the following
"(Default); REG_SZ; (value not set)


(guessing here -- perhaps, in the last HKEY cited above, setting that (value
not set) to "c:\windows\help" would do the trick??....... I'd like some
confirmation of that hunch before I mess with the registry settings, as I am
a complete novice with the registry and am very reluctant to further screw
up things)

TIA albert

 

[_Jan]

Hello Albert,

On my XP Pro, in [Start] | Run | gpedit.msc [OK], I was
unable to find any settings related to restrictions
on "Help" in Internet Explorer.

My IE 6 (SP 1), Help | "Contents and Index" | works OK

*AND*

[HKEY_CURRENT_USER\Software\Microsoft\Internet
Explorer\Help_Menu_URLs]
(Default) = (value not set), so setting that value
to "c:\windows\help" would *PROBABLY NOT* do the trick.

You *MIGHT* see something relevant in the registry here,
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]

Jan

-----Original Message-----
IE6 -- v 6.0.2800.1106.xpsp2.030422-1633 ; Update version sp1; Q822925;
Q330994

I originally posted to the IE6 newsgroup - it was suggested that I post
here. I think this may be a registry problem, and would like advice as to
what and where to alter the registry if it is.

The problem is with the IE6 help file - The Help drop down menu functions
OK, but clicking on "Contents and Index" does not open the **iexplore.chm**
file. It is on my machine (in C:\Windows\help) -- and clicking the file
itself brings it up just fine.

I upgraded from WinME to XPPro. Before the upgrade, IE6 had no
malfunctions. XPPro's Control Panel "Add and Remove" option no longer lists
IE6 - so I do not have access to a "detect and repair" function (if such
exists under XP).

Could this be a trashed or missing registry key? If so, how would I
determine this?

I have looked with RegEdit --- for stuff mentioning HTML Help

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp) lists only
"default, reg_sz, value not set"

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp\1.x) lists
"default, reg_sz, value not set" and
" EnforcedDirectories, reg_sz, %WINDIR%;%ProgramFiles% \Movie Maker"

(HKEY_LOCAL_MACHINE\software\microsoft\Windows\htmlhelp) -
- has many