Hi,
Have you trying scanning your system for spyware
or adware? Although it is possible this is a glitch, it
may be that you unintentionally downloaded some
adware or spyware which is causing these problems.
You may first want to remove any third party helper
objects. This is best done by a program called BHOCop.
You can download BHOcop, and view an introduction to it,
from the following sites:
Download from:
http://support.honour.ca/bin/bhocop.zip
Introduction at:
http://www.pcmag.com/article2/0,1759,97081,00.asp
Once you download the file, run it, and install the program.
Then remove all objects you find that you are not familiar
with.
We'll now have you download some programs which shall aid
you in the actual removal of spyware programs which may be
running (and causing these problems).
First, download AdAware. This is an excellent program which
detects and deletes spyware, and other malware programs.
AdAware is available from:
http://www.lavasoftusa.com/support/download/
After downloading and installing AdAware, *be sure to update
it*. This will ensure you are protected against the latest
threats. Then, run it.
Some versions can be particularly malicious - removing them
can cause you to lose your internet connection. Therefore,
we'll download the next two programs as precautionary
measures. If, after running these programs, you are unable
to connect to the internet, you may need to run these
programs to fix the connection.
They are available here:
http://www.cexx.org/lspfix.htm
and
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions for the last program can be found here:
http://www.tacktech.com/display.cfm?ttid=257
Note: You'll only need to run these programs in the event
that removal of the evil programs causes some good
components to break. Otherwise, you can safely continue:
Next, we'll get CWShredder. This neat program catches
variants which may have been missed by AdAware. CWShredder
is available from:
http://www.spywareinfo.com/~merijn/files/cwshredder.zip
Once again, be sure to update it to ensure the latest threat
protection.
Lastly, you may find it necessary to rename your HOSTS file.
This step is used if you find yourself unable to connect to
specific sites. Instructions can be found here:
http://support.honour.ca/ldbh.solutions.php#blockers
The above procedures should help you remove these programs
and return your computer to a functional state.
More information about Adware and Spyware is available here:
http://mvps.org/winhelp2002/unwanted.htm
Once you are finished, run a full system scan with your antivirus
product to ensure that all loose ends are tied up.
If you have any questions or comments, don't hesitate to ask,
Best regards,
Altrus
: IE was working fine, then I downloaded MSN Messenger 7 update from MSN
: Messenger 6.2 (?). Now the tool bars in IE are disapearing, & moving around.
: I can no longer load a new page from a link, it will not load and there are
: no tool bars. When we try to open hotmail from MSN Messenger it will not
: open the same thing happens. We only use MSN Messenger for hotmail
: notification & to pick up hotmail. Have tried uninstalling MSN Messenger
: that did not fix the problem. Can anyone help with this? Thanks!!
