Problem with fax printer

L

Lorraine W

Hi;

I set up the fax printer a few weeks ago and successfully sent a fax. Today
I tried sending another and it wouldn't use the dialing rules even though I
had the box checked and entered the area code and phone number.

I'm using Windows XP Pro SP2 with all updates and patches. Can anyone help
me with this?
 
L

Lorraine W

yes I do.


| do you co use the fax line as your internet connection?
|
| --
| ~~~~~~~~~~~
| "To be a 0 or is it to be the 1 ?
| That is the data".......W.Gatespeare
|
|
| "Lorraine W" wrote:
|
| > Hi;
| >
| > I set up the fax printer a few weeks ago and successfully sent a fax.
Today
| > I tried sending another and it wouldn't use the dialing rules even
though I
| > had the box checked and entered the area code and phone number.
| >
| > I'm using Windows XP Pro SP2 with all updates and patches. Can anyone
help
| > me with this?
| >
| >
| >
 
L

Lorraine W

Forgot to mention that I have a DSL line and home network as well as a wired
router. However, it all worked fine the first time, and I haven't changed
any settings.


| do you co use the fax line as your internet connection?
|
| --
| ~~~~~~~~~~~
| "To be a 0 or is it to be the 1 ?
| That is the data".......W.Gatespeare
|
|
| "Lorraine W" wrote:
|
| > Hi;
| >
| > I set up the fax printer a few weeks ago and successfully sent a fax.
Today
| > I tried sending another and it wouldn't use the dialing rules even
though I
| > had the box checked and entered the area code and phone number.
| >
| > I'm using Windows XP Pro SP2 with all updates and patches. Can anyone
help
| > me with this?
| >
| >
| >
 
G

Guest

it's likely that if you use the same line for both faxing and interneting,
you will have to manually shut the fax service off and on. I also use dsl
but my faxing from the pc goes via a regular telephone line via the dsl
filter. the dsl is configure to use com1 and the fax uses com3.

one possibility is that you may be using the same com port for both and
"conflicts" have arisen. go to hardware/device control panel and ensure you
have 2 com ports. then go into the modem device*(fax) and see that it is
configured to use a com port other than the broadband/network modem.

if it appears to be ok. then check the fax services settings by going to
admin tools, services. there you will find a service for the fax it may be
disabled. also check the printer/fax properties to see if it is set only to
receive or to send or both......
 
L

Lorraine W

All the setting are correct. It will not dial the 1 plus the area code
before the actual phone number for an in province call. It will dial an out
of province area code, but will not dial our own area code (the one I have
set in the location box). I've tried not using the dialing rules, but that
doesn't work either.

This is truly weird. The number shows up as +1 (250) 555-5555 in the
recipient's fax number list, but only the phone number (without the country
and area code) is dialed. A fax to a different area code sent with no
problem.


| it's likely that if you use the same line for both faxing and interneting,
| you will have to manually shut the fax service off and on. I also use dsl
| but my faxing from the pc goes via a regular telephone line via the dsl
| filter. the dsl is configure to use com1 and the fax uses com3.
|
| one possibility is that you may be using the same com port for both and
| "conflicts" have arisen. go to hardware/device control panel and ensure
you
| have 2 com ports. then go into the modem device*(fax) and see that it is
| configured to use a com port other than the broadband/network modem.
|
| if it appears to be ok. then check the fax services settings by going to
| admin tools, services. there you will find a service for the fax it may
be
| disabled. also check the printer/fax properties to see if it is set only
to
| receive or to send or both......
|
|
| --
| ~~~~~~~~~~~
| "To be a 0 or is it to be the 1 ?
| That is the data".......W.Gatespeare
|
|
| "Lorraine W" wrote:
|
| > Hi;
| >
| > I set up the fax printer a few weeks ago and successfully sent a fax.
Today
| > I tried sending another and it wouldn't use the dialing rules even
though I
| > had the box checked and entered the area code and phone number.
| >
| > I'm using Windows XP Pro SP2 with all updates and patches. Can anyone
help
| > me with this?
| >
| >
| >
 
G

Guest

hmm, if all the numbers run together, without plus's and brackets, the
number should be diable by the fax. there are 2 things to look into. 1) be
sure that the setting to wait for dial tone before dialing is set and the
other is that you may need a pause inserted before or after the 1. i don't
remember the codes but it may be a comma or dash or something. somewhere on
the net or inside "help" there is "modem initialization codes" You should
be able to find the characters that can be inserted inbetween the numbers to
pause and continue dialing. Sometimes the pause is important for dialing
phone numbers between high speed machines, eg your pc and the telephone
company. At least the fax is working. So its just the problems with dialing
all the numbers.

I also remember that i had the same problem with the "dialing rules" so i
inputted the whole number including area code into the phone number space.
 
G

Guest

after looking at the phone number again its likely that the plus sign may be
causing the problem. a plus sign is used in some initialization commands for
the modem. try running all the numbers together for dialing...
 
L

Lorraine W

Thanks datbaseben

I followed your suggestion of inputting all of the numbers in one string in
the number area without using the dialing rules and that worked fine.
Strange that only my own area code affect this. But hey - at least it works
even if not according to the rules.

Thanks again for all your help and input.

Lorraine


| hmm, if all the numbers run together, without plus's and brackets, the
| number should be diable by the fax. there are 2 things to look into. 1)
be
| sure that the setting to wait for dial tone before dialing is set and the
| other is that you may need a pause inserted before or after the 1. i
don't
| remember the codes but it may be a comma or dash or something. somewhere
on
| the net or inside "help" there is "modem initialization codes" You
should
| be able to find the characters that can be inserted inbetween the numbers
to
| pause and continue dialing. Sometimes the pause is important for dialing
| phone numbers between high speed machines, eg your pc and the telephone
| company. At least the fax is working. So its just the problems with
dialing
| all the numbers.
|
| I also remember that i had the same problem with the "dialing rules" so i
| inputted the whole number including area code into the phone number space.
| --
| ~~~~~~~~~~~
| "To be a 0 or is it to be the 1 ?
| That is the data".......W.Gatespeare
|
|
| "Lorraine W" wrote:
|
| > All the setting are correct. It will not dial the 1 plus the area code
| > before the actual phone number for an in province call. It will dial an
out
| > of province area code, but will not dial our own area code (the one I
have
| > set in the location box). I've tried not using the dialing rules, but
that
| > doesn't work either.
| >
| > This is truly weird. The number shows up as +1 (250) 555-5555 in the
| > recipient's fax number list, but only the phone number (without the
country
| > and area code) is dialed. A fax to a different area code sent with no
| > problem.
| >
| >
| > | > | it's likely that if you use the same line for both faxing and
interneting,
| > | you will have to manually shut the fax service off and on. I also use
dsl
| > | but my faxing from the pc goes via a regular telephone line via the
dsl
| > | filter. the dsl is configure to use com1 and the fax uses com3.
| > |
| > | one possibility is that you may be using the same com port for both
and
| > | "conflicts" have arisen. go to hardware/device control panel and
ensure
| > you
| > | have 2 com ports. then go into the modem device*(fax) and see that it
is
| > | configured to use a com port other than the broadband/network modem.
| > |
| > | if it appears to be ok. then check the fax services settings by going
to
| > | admin tools, services. there you will find a service for the fax it
may
| > be
| > | disabled. also check the printer/fax properties to see if it is set
only
| > to
| > | receive or to send or both......
| > |
| > |
| > | --
| > | ~~~~~~~~~~~
| > | "To be a 0 or is it to be the 1 ?
| > | That is the data".......W.Gatespeare
| > |
| > |
| > | "Lorraine W" wrote:
| > |
| > | > Hi;
| > | >
| > | > I set up the fax printer a few weeks ago and successfully sent a
fax.
| > Today
| > | > I tried sending another and it wouldn't use the dialing rules even
| > though I
| > | > had the box checked and entered the area code and phone number.
| > | >
| > | > I'm using Windows XP Pro SP2 with all updates and patches. Can
anyone
| > help
| > | > me with this?
| > | >
| > | >
| > | >
| >
| >
| >
 

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