problem starting messenger on xp pro

[kellogmcvitie]

Version 5.1.2600

I need to be logged into messenger to use remote assistance. When I
click on the messenger item it says 'click here to sign in as [email
address] I enter the password to sign in and it then says:

Windows Messenger
A newer version is available. You must install the newer version in
order to use this program. [OK]

I click on OK after closing down all running programs as requested.
Then it appears to copy some files - then nothing - I'm not logged in.
This will repeat (it still thinks it needs upgrading).

Nothing is running. I go to 'remote assistance' within help and click
on invite someone and it says you must be signed into messenger. I
type in the password and nothing runs again (it's still saying you must
log into messenger to use remote assistance). I'm using a
non-microsoft email account for this.
I have confirmed the email address by clicking on the link which was
sent to me.

Does anyone have any idea what this may be?

 

[Guest]

Version 5.1.2600

I need to be logged into messenger to use remote assistance. When I
click on the messenger item it says 'click here to sign in as [email
address] I enter the password to sign in and it then says:

Try this.

Open Messenger but do not sign in

Click

Tools
Options
Connections
Advanced Settings
Test TCP Connection

If it reports ok click OK and re try to sign in.

Also check if you have two messemger folders in program files. Establish
which is the old version and delete it.

 

[prestonspcworx]

try booting into safemode w/ networking. once in there connect to the
internet and go to:
http://www.microsoft.com/downloads/...73-5F8C-4B9A-940F-9157A3B3D774&displaylang=en
this will let you download the latest version of windows messenger.
once installed, reboot into normal mode and this should do the trick.
hope this helps!