Problem Installing Ghost 9.0 with Windows XP Pro SP2

[Sam]

My son has just received a new Dell Dimension computer with windows XP Pro
SP2 installed and has the Norton Ghost 9.0 program that he wants to install
also. I did some research and found a Symantec document that states: "you
need to
modify the windows XP Pro "Data Execution Prevention" policy and the
Boot.ini
file to allow Ghost to launch its service during startup." As I understand
it, if you don't make
this change, there will be blue screen error during bootup. Also, I could
be wrong, but
it appears that this document is incomplete as to the recommended changes

URL:
http://service1.symantec.com/SUPPOR...062?OpenDocument&tpre=&csm=no&src=con_web_nam

Has anyone recently had to work with this problem, and if so, any
suggestions? Would very much appreciate any comments. Sam.

 

[Uncle John]

Sam
I ran Ghost 9 (which is badged version of Drive Image) beofre installing SP2
I could not get Ghost 9 to work after installing SP2 probably because the
latter has a new version of Windows .inet.

The boot.ini modification would more easily done by editing boot.ini in
Windws BEFORE installing Ghost 9

I would recomment installing Acornis true image rather thna Ghost 9

 

[Don MI]

My son has just received a new Dell Dimension computer with windows XP Pro
SP2 installed and has the Norton Ghost 9.0 program that he wants to
install
also. I did some research and found a Symantec document that states: "you
need to
modify the windows XP Pro "Data Execution Prevention" policy and the
Boot.ini
file to allow Ghost to launch its service during startup." As I understand
it, if you don't make
this change, there will be blue screen error during bootup. Also, I could
be wrong, but
it appears that this document is incomplete as to the recommended changes

URL:
http://service1.symantec.com/SUPPOR...062?OpenDocument&tpre=&csm=no&src=con_web_nam

Has anyone recently had to work with this problem, and if so, any
suggestions? Would very much appreciate any comments. Sam.

That is a conditional Symantec support document last updated October 2004.
If the conditions do not occur, you do not need to follow the corrective
procedure.

I have Ghost 9 installed on a Windows XP Home SP-2 with no problems.

Symantec has a recent update for Ghost 9. After you install Ghost 9 suggest
you run Live Update. In Ghost 9, Live Update is located under Help. If you
have another Symantec product such as Norton Anti-virus, the Live Update in
that application will also find the update for Ghost 9. Second suggestion.
When you install the update for Ghost 9 and get to the point where you are
prompted to restart your computer, choose No and allow the update to
continue. Wait awhile {I waited one minute} and then restart the computer
to complete the update. The second suggestion avoid occasional incomplete
installation problems.

Don

 

[Sam]

Thanks very much for your reply. Have a good weekend, Sam.

 

[Greg R]

That is a conditional Symantec support document last updated October 2004.
If the conditions do not occur, you do not need to follow the corrective
procedure.

I have Ghost 9 installed on a Windows XP Home SP-2 with no problems.

Symantec has a recent update for Ghost 9. After you install Ghost 9 suggest
you run Live Update. In Ghost 9, Live Update is located under Help. If you
have another Symantec product such as Norton Anti-virus, the Live Update in
that application will also find the update for Ghost 9. Second suggestion.
When you install the update for Ghost 9 and get to the point where you are
prompted to restart your computer, choose No and allow the update to
continue. Wait awhile {I waited one minute} and then restart the computer
to complete the update. The second suggestion avoid occasional incomplete
installation problems.

Don

You can still use ghost from Norton 2003 System Work. I use it to
make a weekly backup.

Use the bootdisk if you have a floppy drive.


Greg R

 

[Sam]

Don and Greg, thanks very much for your replies. What I am hoping for is
that the initial install of Ghost will not cause a Blue Screen problem on
the computer as mentioned in the applicable Symantec ID article. Probably I
will by phone, walk my son thru the procedure for the Boot.ini file
modification before he installs Ghost on his computer. I have the
PowerQuest V2i Protector Desktop Edition on my computer and it has been the
best backup program that I have ever used. Sure wish we could still
individually purchase this program. Thanks again, Sam.