problem in detecting USB mass storage device on WinXP pro SP2

[Guest]

HI guys,

I am running Windows XP professional edition SP2 on my Dell Latitude D600
machine the problem is Windows is unable to detect external USB harddisk
every time when I tried to connect any external USB harddisk to my machine it
returns error code 10 so I am very frustrated and also dont know how to solve
this issue any help is highly appreciated please dont suggest windows
installation for this problem and I have already searched Harddisk vendors
and vendors donot have any driver for USB2.0 drives .

Thanks,
XP user

 

[Ron Sommer]

Do you have USB 2 ports on your computer?
What does it say for USB under Device Manager?

 

[Guest]

Yeah there is USB 2 ports but right now I have more concern to detect the
drive even on slow speed. the message what I got is

This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.

and the USB Mass Storage Device icon turns to yellow with exclamation mark
under USB controllers section in Device Manager

and on those USB ports keyboard and mouse are working fine.


XP user

 

[Guest]

Yeah there is USB 2 ports but right now I have more concern to detect the
drive even on slow speed. the message what I got is

This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.

and the USB Mass Storage Device icon turns to yellow with exclamation mark
under USB controllers section in Device Manager

and on those USB ports keyboard and mouse are working fine.


XP user

 

[Guest]

Yeah there is USB 2 ports but right now I have more concern to detect the
drive even on slow speed. the message what I got is

This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.

and the USB Mass Storage Device icon turns to yellow with exclamation mark
under USB controllers section in Device Manager

and on those USB ports keyboard and mouse are working fine.


XP user

 

[Guest]

Yeah there is USB 2 ports but right now I have more concern to detect the
drive even on slow speed. the message what I got is

This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.

and the USB Mass Storage Device icon turns to yellow with exclamation mark
under USB controllers section in Device Manager

and on those USB ports keyboard and mouse are working fine.


XP user

 

[R. McCarty]

Have recently or ever installed the appropriate Chipset Driver package
for your motherboard ? It will be either Intel, VIA, SIS, nVidia or ATI.
There are system level drivers that are dependant on the Chipset driver.
Along with that, even installing the Chipset package may not apply the
latest drivers to your setup. I would download the appropriate package
for your motherboard. Install the Chipset package - Don't Reboot, go
to Device Manager, Universal Serial Bus category and remove these.
*Unplug all your USB peripherals before hand
(1.) All Universal Serial Bus Controllers (USB1(.1))
(2.) All Enhanced Controllers (Should only be a single entry)
(3.) All USB Root Hubs
Reboot and let XP enumerate your entire USB device Tree. After that
plug in each peripheral one at a time (Back in the same socket it was
before this process)

 

[Guest]

HI there,
I dont know about chipset either its intel , SIS or something else but what
I know machine is Dell Latitude D600 centrino so how can I check which
chipset is in this machine i recently got this machine and my friend has the
same type of machine DELL latitude D600 and on his machine I am ABLE to
detect external USB harddisk so how you would download drivers fro me or do
let me know how can I detect and download those packages .

Thanks
XP user

 

[R. McCarty]

If it's a Dell Latitude then it has an Intel Chipset, probably a 915GM. But
you would be advised to download & run Intel's Chipset Identifier program.
http://downloadfinder.intel.com/scr...All&OSFullName=All Operating Systems&lang=eng
Run that it will clearly identify the Chipset components on your
motherboard.
In all likelihood, the latest Chipset Driver package will be found on this
page:
http://downloadfinder.intel.com/scr...All&OSFullName=All Operating Systems&lang=eng
It's a composite driver good for most all recent Intel Chipset families.

 

[Tecknomage]

On Fri, 13 Jan 2006 08:01:03 -0800, "XP user" <XP

HI guys,

I am running Windows XP professional edition SP2 on my Dell Latitude D600
machine the problem is Windows is unable to detect external USB harddisk
every time when I tried to connect any external USB harddisk to my machine it
returns error code 10 so I am very frustrated and also dont know how to solve
this issue any help is highly appreciated please dont suggest windows
installation for this problem and I have already searched Harddisk vendors
and vendors donot have any driver for USB2.0 drives .

Others may have already advised this. Can you use other USB devices
or is the hard drive the first use of USB? If it is first use, is USB
enabled in your Dell's BIOS setup?



One suggestion from my experience (I build computers, desktop &
mainframe) USB for hard drives & CD drives (DVD or standard) is _not_
the best interface to use. USB can be too unstable. The better
interface is FireWire, much more stable than USB and the PCI card
costs $20 - $30.

I had this problem (unstable USB) on my home PC that I built. Luckily
the external hard drive I bought (Acom Data) was both USB2 & FireWire.
I use the external hard drive for games and the symptoms were, that
after awhile, newly installed games would crash and I would find that
the USB connection to the hard drive got lost. I then tried to
optimize this hard drive, it would not. It would disconnect before
optimizing completed 100% of the time. Used both Norton's Speedisk
and MS Defrag. I installed a FireWire interface (IEEE 1394, Adaptec,
$21), connected the hard drive and all my problems disappeared.
Optimization worked and no more game crashes. I also installed and
external DVD Recorder via. FireWire.

 

[Guest]

Hi Technmage
other USB devices like mouse , keyboard, and CD ROM are working fine on USB
only problem I am facing with external hardisk , for firewire I need to
attach/install one PCI card right?


McCarty , my machine chipset is 855PM last week I checked my machine and
installed the required chipset driver package after installation i removed
all USB devices one by one and after reboot system detected all the devices
again but the problem still there with USB external harddisk any clue?

thank you all for your help and prompt reply
XPuser

 

[don]

HI guys,

I am running Windows XP professional edition SP2 on my Dell Latitude D600
machine the problem is Windows is unable to detect external USB harddisk
every time when I tried to connect any external USB harddisk to my machine it
returns error code 10 so I am very frustrated and also dont know how to solve
this issue any help is highly appreciated please dont suggest windows
installation for this problem and I have already searched Harddisk vendors
and vendors donot have any driver for USB2.0 drives .

Thanks,
XP user

 

[Don Schmidt]

A couple of things to verify;

When the drive is plugged in, does it spin up?
Will the drive work on another computer?

 

[Guest]

Hi Don ,
yeah drive is working on other computers even on Windows 2000 without any
driver. and it does spin and other devices like mouse and keyboard are
working fine on the same USB port.. i dontknow whats the problem I have
already updated the chipset information from Intel site but no result

 

[Don Schmidt]

Do you have another USB jack? Not a multi plug feed from a single jack, but
a second jack on the computer. If so, try it and see if the hard drive is
then recognized.

don