D
DB
I am trying to connect a Canon 3200f scanner to my friend's machine and
receiving the following message:
"Cannot communicate with scanner. cable may be disconnected. Check status.
scanner driver will be closed. code:2,155,0".
After you close this box another one opens with message:
"Twain data transfer error"
I have tried this scanner on my laptop and it works fine, I've tried it on
one of my other computers and it works perfectly. It's just my friend's
computer(which is only a year old) where the problem is. Sometimes it will
do a preview scan which I would have thought means it's working but 99% of
the time I get the error messages. I have tried swapping the USB cable. I've
tried different USB ports. I have uninstalled and reinstalled the software
3 or 4 times. In device manager it says "This device is working properley".
However I have uninstalled from there and reinstalled with the latest driver
from the Canon website. I have even removed the USB root Hubs from device
manager and rebooted to reinstall and still no joy. In desperation I even
took the computer back to factory settings using the restore disc and still
it won't work. I have searched Google for the answer to no avail. I did find
one sight where it seemed that somebody else had had exactly the same
problem but it was in Russian. Canon are no help because it works ok on
other computers. Please can anybody help me with this problem?
Many thanks
Dave
receiving the following message:
"Cannot communicate with scanner. cable may be disconnected. Check status.
scanner driver will be closed. code:2,155,0".
After you close this box another one opens with message:
"Twain data transfer error"
I have tried this scanner on my laptop and it works fine, I've tried it on
one of my other computers and it works perfectly. It's just my friend's
computer(which is only a year old) where the problem is. Sometimes it will
do a preview scan which I would have thought means it's working but 99% of
the time I get the error messages. I have tried swapping the USB cable. I've
tried different USB ports. I have uninstalled and reinstalled the software
3 or 4 times. In device manager it says "This device is working properley".
However I have uninstalled from there and reinstalled with the latest driver
from the Canon website. I have even removed the USB root Hubs from device
manager and rebooted to reinstall and still no joy. In desperation I even
took the computer back to factory settings using the restore disc and still
it won't work. I have searched Google for the answer to no avail. I did find
one sight where it seemed that somebody else had had exactly the same
problem but it was in Russian. Canon are no help because it works ok on
other computers. Please can anybody help me with this problem?
Many thanks
Dave