Problem Accessing Website

[Guest]

Help me please!!!! I have a problem I pray someone can help me with it. I
am an XP Home addition user. I can not seem to access the website
www.pge.com. No matter what browser I use, I.E., Netscape, Mozzilla, nothing
works. I have no problem with any other site. I have contacted my ISP
(Suddenlink), PGEs IT department, and we can’t seem to find the problem. All
say it must be with my computer since no one else has a problem. My roommate
uses a MAC and he has no problem accessing the site. I have tried everything
including disabling my firewall, Windows Defender, and NAV, and nothing seems
to work. I have downloaded updates from the MS website, and nothing works???
Please help me. I must access the site to conduct important business with
them. Please feel free to email me directly your suggested solution, or call
me at my number below.

Thanks,
Paul S.
(e-mail address removed)
707-667-5329

 

[Daave]

Help me please!!!! I have a problem I pray someone can help me with
it. I am an XP Home addition user. I can not seem to access the
website www.pge.com. No matter what browser I use, I.E., Netscape,
Mozzilla, nothing works. I have no problem with any other site. I
have contacted my ISP (Suddenlink), PGEs IT department, and we can't
seem to find the problem. All say it must be with my computer since
no one else has a problem. My roommate uses a MAC and he has no
problem accessing the site. I have tried everything including
disabling my firewall, Windows Defender, and NAV, and nothing seems
to work. I have downloaded updates from the MS website, and nothing
works???

Please describe what's happening. Is there a specific error message?

What happens when you try the IP address directly:
http://131.89.128.50/

Did you delete temporary Internet files?

 

[Guest]

Please describe what's happening. Is there a specific error message?

What happens when you try the IP address directly:
http://131.89.128.50/

Did you delete temporary Internet files?


I got a message saying "Server Not Found", or "Could not Find". I did try the IP address directly under the supervision of the PGE IT person and the same happened, however when I tried the address you just provided and "IT WORKED!" Also, I regularly delete my temporary Internet files.

Can you tell me how do I correct it so I can use the normal address of
www.pge.com.

Thanks a bunch.

Paul S.

 

[Daave]

I got a message saying "Server Not Found", or "Could not Find". I
did try the IP address directly under the supervision of the PGE IT
person and the same happened, however when I tried the address you
just provided and "IT WORKED!" Also, I regularly delete my
temporary Internet files.

Can you tell me how do I correct it so I can use the normal address of
www.pge.com.

Try flushing the DNS cache:

Start - Run - "cmd". Type "ipconfig /flushdns" (no quotation marks and
make sure you hit the space bar before the slash).

You may need to empty your browser cache once more and reboot.

HTH.

 

[Guest]

Try flushing the DNS cache:

Start - Run - "cmd". Type "ipconfig /flushdns" (no quotation marks and
make sure you hit the space bar before the slash).

You may need to empty your browser cache once more and reboot.

HTH.


Thanks, but I did what you just instructed and it did not help. When you said reboot, did you mean the browser, or the computer? Because I just rebooted the browser. Shall I try rebooting the computer?

Thanks,

Paul S.

 

[Daave]

Thanks, but I did what you just instructed and it did not help.
When you said reboot, did you mean the browser, or the computer?
Because I just rebooted the browser. Shall I try rebooting the
computer?

The latter.

1. Close browser.
2. Flush DNS cache.
3. Delete Temporary Internet Files (and cookies, too).
4. Reboot PC.

Also, you may want to check your hosts file in case pge.com is listed
there:
C:\WINDOWS\system32\drivers\etc

If you still have problems, you could try pinging the site to see what
happens.

Finally, in the event of corrupted Winsock settings, see:
http://windowsxp.mvps.org/winsock.htm

 

[Guest]

The latter.

1. Close browser.
2. Flush DNS cache.
3. Delete Temporary Internet Files (and cookies, too).
4. Reboot PC.

Also, you may want to check your hosts file in case pge.com is listed
there:
C:\WINDOWS\system32\drivers\etc

If you still have problems, you could try pinging the site to see what
happens.

Finally, in the event of corrupted Winsock settings, see:
http://windowsxp.mvps.org/winsock.htm

The final solution you offered (going to http://windowsxp.mvps.org/winsock.htm) worked when I downloaded and ran the winsox fix tool at that site. Everything is back to normal. Thank you very much for all your help. You were the only person over the last couple of weeks that was ab le to help in any way at all. Thank you again. I wish I could return the favor. If there is anything I can do to return it, just let me know. You have my contact info.

Paul S.

 

[Daave]

Glad it worked, Paul!