Printing woes through TS

[Guest]

Hi,

I have a couple of users printing successfully through TS, but one of my
users recently switched printers from a HP LaserJet 1300 (where she was
printing successfully) to a HP LaserJet 1000, which printed a test page
successfully when we first set it up for her, but now won't print. I get
"printer error" messages on the TS and have to purge the jobs on the TS. The
event log shows this:
Event ID: 2 - "Printer HP LaserJet 1000 from (PC) was created."
Event ID: 9 - "Printer HP LaserJet 1000 from (PC) was set."
Event ID: 42 0 "Printer HP LaserJet 1000 from (PC) was successfully
unpublished."

There are no event ID's telling me a print job failed or anything like that.
Another user at that same location printed a few minutes later successfully
and there are event logs that show the successful printjob.

Does this sound like a driver issue, or any other advice on what to try?

Thanks,

Mike

 

[Vera Noest [MVP]]

The HP LJ 1000 is *not* supported on a Terminal Server.
Documented here:

HP Color LaserJet, LaserJet, All-in-One, and Multi-Function Series
Products - HP Printers Supported in Citrix MetaFrame Presentation
and Terminal Server Environments
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?
objectID=c00213455

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[Guest]

Thanks Vera, I knew you could tell me the answer. I guess I will have to get
this user another printer.

Thanks,

Mike