Whenever I print from Powerpoint 2003 to the Xerox Phaser 8400DP on my
network, only the print banner (separating my print job from others) prints
out. Other programs (e.g. Visio 2003) print to the printer fine (validating
my connection to the printer and the basic settings) and Powerpoint can print
to a different, networked laser printer just fine (validating the fact that
PP can print to begin with). The only problem is that no pages at all, except
the banner, print from PP to this particular printer.
Thanks for all the good diagnostic info in your post. That saves a lot of back
and forth.
Some things to check/try:
Your PC can print to network printers in different ways; the driver can be
installed on the server or locally, for example. PowerPoint's not always happy
with non-local drivers. If possible, install the driver for your Phaser on your
own PC - during the installation, tell it that it's a LOCAL printer, not a
NETWORK printer. Later in the process you can connect the printer to the
network share name rather than a local printer port so it still prints to the
network printer.
Try printing to file. Choose a simple presentation (make a new blank one and
add just a title slide, for example). Choose File, Print and put a check next
to "To file" then click OK. PowerPoint (windows, actually) will ask where you
want to save the file; make it your Desktop or someplace convenient. Open the
file in notepad, copy and paste the first twenty lines or so here.
See if you can copy this file directly to the printer.
You'll need to know the network name of the printer and the file name.
To get the network name of the printer, choose File, Print. Select the printer
then look below the printer selection box. The network name may be to the right
of "Where:" or "Location:"
It'll look like this: \\server-name\printer-name
If that doesn't work, try opening a command prompt window and typing:
NET VIEW
That gives you a list of the computers you have access to.
Pick the name of the one that the printer's shared from then type
NET VIEW \\name
(substitue the name of the computer the printer's shared from for name)
That gives you a list of the shared resources on the computer, and your
printer's name should be among them.
Whew. Now that you have the printer name, from a command prompt window type:
COPY /B filename \\server-name\printer-name
where filename is the full path to the file you created earlier
Does that print?
