Printing: Outlook header missing

[wannahorse]

Michelle,
Our firm is having a similar problem, and it is related to IE7 and our
third party spam filter. When a message runs through the spam filter
but is passed due to the sender being on our white list, the message
header does not print.

The way to work around this, if you really need the messsage header
printed is: forward the email to yourself which then prints perfectly
and adds the missing header back in. I do not know why this works, but
it does.

Jennifer

 

[Mad King Soup]

Interesting - so is it something in the email headers (meaning the full
techie headers, rather than the print ones) that is causing this?

 

[Guest]

At my company we have this problem; however, we are currently using IE 6. If
we use Microsoft Word 2003 to edit / compose the email and then print, no
headings are printed. If we uncheck Microsoft Word 2003 as our editor and
then compose the email it will print with headings.

This started 1 to 2 months ago and as I said, in our case is definitely not
associated with IE 7 since we have not installed it.

I've tried every setting I can think of to make the headings print, but to
no avail. Any help would be appreciated. (I am happy to know we are not
alone in this)

 

[Sue Mosher [MVP-Outlook]]

This is normal behavior for unsent messages in WordMail, regardless of the browser (which isn't involved at all). You've already found one of the solutions, the other being to print from Sent Items.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

So, Sue, are you telling all of us that IE7 has nothing to do with this
issue? I hope not - because all of us are not imaging this. Also, is
Microsoft investigating this issue?

 

[Sue Mosher [MVP-Outlook]]

IE7 has nothing to do with the issue that puma115 reported -- draft messages not printing header information when Word is the email editor. You'd see the same behavior regardless of the browser installed.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

I am having this same issue, but I have noticed it appears to be limited to,
or most prevalent with, inbound replies to my outbound e-mail. My outbound
and inbound original messages print with my name, the From, To, Date, etc. on
them, but when I print a reply to one of my outbound messages, then no header
prints. Any suggestions?

 

[Sue Mosher [MVP-Outlook]]

Please state your Outlook version, Internet Explorer veresion, and whether the messages in question are HTML format.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

I just dowloaded upgrades IE7 and other Office updates and started getting
this problem immediately after. I've never had it before and have been using
Outlook for years. I already turned off Word as e-mail editor, but the
problem still exists. Did I miss the answer?

Carlos

 

[primoram]

Here is a work around I found on another site. This has worked for me.

Open a HTML formated email, select page setup, choose 'Memo Style', set
top and bottom margins to zero (you may want to use the values above),
click ok - print the email

This problem is related to Internet Explorer 7 upgrade. Even if you
remove IE7 after it has been installed the problem does not go away.

 

[darmstrong562]

I am having this problem as well. The client workstation (Windows XP
SP2) is running OE6 (fully patched) IE6 (fully patched) and the
messages are not in HTML format. The problem is completely
intermitent. Sometimes the headers will print, sometimes the headers
won't print. Sometimes they will print fine on one printer, then I
will reprint the exact same message to the exact same printer as the
very next print job and the headers won't print.

I think you are going to find that one of the security patches or
critical updates tweaked a DLL function and now Microsoft has no idea
what the hell they tweaked. This will never be fixed, they might get
it working in a later version and everyone will be told to just upgrade
to the latest version. In the mean time, we'll be left trying to
explain to people why they shouldn't upgrade to Linux.

 

[Guest]

Several months ago I took the Beta version of IE7. Within a couple days I
noticed this problem as well.

I uninstalled IE7 and the problem DID NOT go away. I had to save off all my
outlook information, uninstall outlook and then re-install outlook. (Version
2003 fully patched and up-to-date).

I just took the "released" version of IE7 3 days ago and yesterday was the
first day I attempted to print. Problem is back!

This IS a IE7 causeed problem and I hope Microsoft gets it fixed soon before
we all decide to go back to IE6 and then start using Netscape for our
Internet Browser!

 

[Mad King Soup]

MS are finally on to this problem. See:
http://groups.google.com/group/micr..._frm/thread/78cc0313bf9121f6/67e2daf311b0e910

No info as to when we'll get a result though...

MKS

 

[andrew]

I've been struggling with this problem since IE7 came out, and my firm
has resisted deploying IE7 en masse until it can be resolved. I have
some test users that have complained about it as well as a few people
installed it on their own, however, so we have a few users with IE7
experiencing the problem--myself included.

I have one message in particular I know for sure doesn't print the
header on. The header didn't print for the user who received the
email, and the header doesn't print for me when printing out the same
message that was forwarded to me. I've tried printing to different
printers--we're mostly using HP printers, so I printer to another
brand/model printer to see if that made a difference--but that didn't
make a difference.

Just now I attempted my own test: I logged onto a workstation that
doesn't have IE7 installed and printed the problematic email. It
printed with the full header information. I walked back over to my
machine and printed the same email on my workstation with IE7
installed--it did not print the email header. The only difference
between the two workstations is the version of Internet Explorer
installed. Both have all the current Windows and Office updates,
running Office 2003 Professional, one with the current downloadable
version of IE7 and the other with the fully-updated IE6.

Honestly, this is ridiculous. It's been more than two months and I
haven't seen a fix or even a workaround yet.

Andrew Self

I am a system admin. for a large law firm. After installing IE7, I had about
37 users complain that their Outlook headers were no longer printing. We are
on WIN 2003 Server, Office 2003 Pro and XP Pro. All are updated to latest
security updates, etc. This is a huge problem for us because they use that
header information within the legal system for tracking, proof, etc. What
should I do???? Help Microsoft!!!!

I too have this problem on a few pcs, intermittent, however only one of them
is running IE7, they all have Office 2003 with word editor.

Several months ago I took the Beta version of IE7. Within a couple days I
noticed this problem as well.

I uninstalled IE7 and the problem DID NOT go away. I had to save off all my
outlook information, uninstall outlook and then re-install outlook. (Version
2003 fully patched and up-to-date).

I just took the "released" version of IE7 3 days ago and yesterday was the
first day I attempted to print. Problem is back!

This IS a IE7 causeed problem and I hope Microsoft gets it fixed soon before
we all decide to go back to IE6 and then start using Netscape for our
Internet Browser!


:

I am having this problem as well. The client workstation (Windows XP
SP2) is running OE6 (fully patched) IE6 (fully patched) and the
messages are not in HTML format. The problem is completely
intermitent. Sometimes the headers will print, sometimes the headers
won't print. Sometimes they will print fine on one printer, then I
will reprint the exact same message to the exact same printer as the
very next print job and the headers won't print.

I think you are going to find that one of the security patches or
critical updates tweaked a DLL function and now Microsoft has no idea
what the hell they tweaked. This will never be fixed, they might get
it working in a later version and everyone will be told to just upgrade
to the latest version. In the mean time, we'll be left trying to
explain to people why they shouldn't upgrade to Linux.



Sue Mosher [MVP-Outlook] wrote:
Please state your Outlook version, Internet Explorer veresion, and whether the messages in question are HTML format.

 

[Jeik.Sohn]

Sue,

I think it's a widely-known issue that when using WordMail, the "To:,
From:" ,etc. headers will not print for drafts. One solution is to
print from the "Sent Items" folder (as you mentioned), or create a new
folder (I've named it "For Printing") and move your drafts there. If
you print from the main Outlook view with the "Reading Pane" turning on
and without opening the email, the headers will print out fine.

However, it seems that some people are talking about a totally separate
issue. For only some emails, the headers do not show when I print out
received emails or sent emails. I've tried turning WordMail on and
off, with no affect. Any ideas on why this is happening? I'm running
XP Pro 2002 SP2, Outlook 2003, and mainly use Firefox, although IE7 is
installed on my computer. Thanks for any input!

 

[Sue Mosher [MVP-Outlook]]

There may be some issue related to IE7, but I haven't seen it pinned down precisely.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

Microsoft is aware of the problem, but there is no fix yet. Your best bet is to enable Microsoft Update on your machine so you'll get all fixes automatically.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue - I wonder if you can tell me whether there is a fix available for this
IE7/2003 bug yet? Three customers have now reported the issue.

many thanks

-M

There may be some issue related to IE7, but I haven't seen it pinned down precisely.

Sue,

I think it's a widely-known issue that when using WordMail, the "To:,
From:" ,etc. headers will not print for drafts. One solution is to
print from the "Sent Items" folder (as you mentioned), or create a new
folder (I've named it "For Printing") and move your drafts there. If
you print from the main Outlook view with the "Reading Pane" turning on
and without opening the email, the headers will print out fine.

However, it seems that some people are talking about a totally separate
issue. For only some emails, the headers do not show when I print out
received emails or sent emails. I've tried turning WordMail on and
off, with no affect. Any ideas on why this is happening? I'm running
XP Pro 2002 SP2, Outlook 2003, and mainly use Firefox, although IE7 is
installed on my computer. Thanks for any input!


Sue Mosher [MVP-Outlook] wrote:
This is normal behavior for unsent messages in WordMail, regardless of the browser (which isn't involved at all). You've already found one of the solutions, the other being to print from Sent Items.

 

[railingit]

We have had this problem as well, and I have done many things to try
and solve it. The problem is from IE7 and the way that Outlook uses
the IE7 printing engine. This will happen, most likely, with all
outside HTML formatted messaged. So if the user who sends you an e-
mail is using HTML format, then this will happen, but if it's plain
text, or Word as the e-mail editor it won't happen. I have tried many
things to get this to work, but it seems that this trick works on all
of our machines, and if not, choosing to see the message as Plain Text
will let you print it correctly:

Open Internet Explorer 7, click Tools -> Internet Options (or open
Internet Options from the Control Panel). Click on the Security Tab,
click Internet Zone and then click "Custom Level", scroll down until
you see "Launching programs and files in an IFRAME" and choose ENABLE
instead of Prompt.

This let us print and so far I haven't seen any issue with it since on
those machines that people complained.

-Michael Railing

Microsoft is aware of the problem, but there is no fix yet. Your best bet is to enable Microsoft Update on your machine so you'll get all fixes automatically.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue - I wonder if you can tell me whether there is a fix available for this
IE7/2003 bug yet? Three customers have now reported the issue.

many thanks

-M

There may be some issue related to IE7, but I haven't seen it pinned down precisely.
Sue,
I think it's a widely-known issue that when using WordMail, the "To:,
From:" ,etc. headers will not print for drafts. One solution is to
print from the "Sent Items" folder (as you mentioned), or create a new
folder (I've named it "For Printing") and move your drafts there. If
you print from the main Outlook view with the "Reading Pane" turning on
and without opening the email, the headers will print out fine.
However, it seems that some people are talking about a totally separate
issue. For only some emails, the headers do not show when I print out
received emails or sent emails. I've tried turning WordMail on and
off, with no affect. Any ideas on why this is happening? I'm running
XP Pro 2002 SP2, Outlook 2003, and mainly use Firefox, although IE7 is
installed on my computer. Thanks for any input!
Sue Mosher [MVP-Outlook] wrote:
This is normal behavior for unsent messages in WordMail, regardless of the browser (which isn't involved at all). You've already found one of the solutions, the other being to print from Sent Items.

 

[Guest]

Ironically, in the case of one customer, it was because they had Microsoft
Update enabled that they got IE7 (and hence the problem) in the first place!

Microsoft is aware of the problem, but there is no fix yet. Your best bet is to enable Microsoft Update on your machine so you'll get all fixes automatically.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue - I wonder if you can tell me whether there is a fix available for this
IE7/2003 bug yet? Three customers have now reported the issue.

many thanks

-M

There may be some issue related to IE7, but I haven't seen it pinned down precisely.

Sue,

I think it's a widely-known issue that when using WordMail, the "To:,
From:" ,etc. headers will not print for drafts. One solution is to
print from the "Sent Items" folder (as you mentioned), or create a new
folder (I've named it "For Printing") and move your drafts there. If
you print from the main Outlook view with the "Reading Pane" turning on
and without opening the email, the headers will print out fine.

However, it seems that some people are talking about a totally separate
issue. For only some emails, the headers do not show when I print out
received emails or sent emails. I've tried turning WordMail on and
off, with no affect. Any ideas on why this is happening? I'm running
XP Pro 2002 SP2, Outlook 2003, and mainly use Firefox, although IE7 is
installed on my computer. Thanks for any input!


Sue Mosher [MVP-Outlook] wrote:
This is normal behavior for unsent messages in WordMail, regardless of the browser (which isn't involved at all). You've already found one of the solutions, the other being to print from Sent Items.

 

[Guest]

Does anyone know when Microsoft is going to fix this problem? I did notice
that Sue mentioned that microsoft is aware of the problem. I was wondering
if anyone has heard anything from microsoft as to when they might be able to
get the problem solved. I find it really odd that this problem has been
going on for months without any permanent solution.

Ironically, in the case of one customer, it was because they had Microsoft
Update enabled that they got IE7 (and hence the problem) in the first place!

Microsoft is aware of the problem, but there is no fix yet. Your best bet is to enable Microsoft Update on your machine so you'll get all fixes automatically.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue - I wonder if you can tell me whether there is a fix available for this
IE7/2003 bug yet? Three customers have now reported the issue.

many thanks

-M

:

There may be some issue related to IE7, but I haven't seen it pinned down precisely.

Sue,

I think it's a widely-known issue that when using WordMail, the "To:,
From:" ,etc. headers will not print for drafts. One solution is to
print from the "Sent Items" folder (as you mentioned), or create a new
folder (I've named it "For Printing") and move your drafts there. If
you print from the main Outlook view with the "Reading Pane" turning on
and without opening the email, the headers will print out fine.

However, it seems that some people are talking about a totally separate
issue. For only some emails, the headers do not show when I print out
received emails or sent emails. I've tried turning WordMail on and
off, with no affect. Any ideas on why this is happening? I'm running
XP Pro 2002 SP2, Outlook 2003, and mainly use Firefox, although IE7 is
installed on my computer. Thanks for any input!


Sue Mosher [MVP-Outlook] wrote:
This is normal behavior for unsent messages in WordMail, regardless of the browser (which isn't involved at all). You've already found one of the solutions, the other being to print from Sent Items.