Printer properties and preferences

[KHogwood-Thompson]

Hi All,

On our network we have one specific printer HP Laserjet 4200 (share name
4200tn) that one of our users is unable to view the properties of and cannot
print to either.

He can print to all other shared printers on the network no problem, even
though he cannot view the properties of those either so I am not sure whether
the viewing of properies is a red-herring or not.

Any advice on the unable to print issue would be appreciated

 

[Alan Morris [MSFT]]

It sounds like there are conflicting driver versions on the machine. Are
the other printers HP laserjets?

Delete the connections and the print drivers on the client machine.

Determine the print driver versions on the machines sharing the printers.

Connect to the machine that has the most recent version.

Verify the properties page can open. Print

Now make a connection to one of the other shared printers. Verify
properties on both connections can be opened and they can print. Repeat
until it breaks or everything works

If any of the shared printers are the same model, make sure that the same
driver version is in use.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[KHogwood-Thompson]

Many thanks for that, I will try what you have suggested.

 

[Rick Bieber]

We have an issue, in MS Office 2007 applications, where if you try to open
the print properties window, it will open for a split second then close
again. Does it sound like this is the same issue?

Rick Bieber