Printing preferences on network printer

[Craig Barraclough]

Hello,
we are trying to configure our Ricoh network printers to use duplexing by
default. We have configured the printing preferences on the printer on the
print server, however we users add the printer to their local machine, either
via browsing AD or using \\printerserver those duplex settings are not
configured.

I'm not sure why this is happening, can anyone help?

cheers

Craig

 

[Alan Morris [MSFT]]

Yes common issue

You will need to set Printing Defaults on the Advanced Tab of the printer
properties.

Print Preferences is a per user setting.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Craig Barraclough]

It still didn't work on my machine, however my machine is Vista, should that
make a difference?

 

[Alan Morris [MSFT]]

If you opened the local UI then the per user devmode was set .

either set your user devmode the way you wish or delete the connection and
add it back to pickup the default printer devmode.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Emmanuel]

Hi,

I have exactly the same problem. We have server 2008 print server with Ricoh
C3000 printer and vista clients. The printing preferences doesn't apply to
vista clients. Had deleted the printer from vista client and manually add the
printer using \\printserver and connect to it. Still the printing preferences
set from the server doesn't apply. I had set the preferences in advanced tab

printing defaults and also in General Tab > Printing Preferences.

Please help.

Thanks.

 

[Craig Barraclough]

it's working on all machines except vista clients!

 

[Emmanuel]

Hi,

That's right. It works with XP clients but not with vista clients. Can this
be a bug from windows? Does anyone had confirm this? I had simulated this
situation on my test lab as well and surprisingly get the same result.

Can someone from microsoft please advice?

Thanks,
Emmanuel

 

[Alan Morris [MSFT]]

I was not able to reproduce the issue on a Vista SP1 client.

I'll assume the logged on user is not admin on the machine

On Vista client, create connection, right click printer, open printing
preferences, verify settings, delete connection

on Server change the Printing Defaults (Advanced printer properties) to the
settings you wish the client to have as their Printing Preferences. Close
dialog to save settings.

On Vista client, create connection to previous shared printer, right click
printer, open printing preferences, verify settings


I get the new preferences copied to my user settings.

Do you have any applications open when you delete the connection on the
client?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Emmanuel]

Hi Alan,

Thanks for your reply. I've done the procedure you had outlined before many
times and even reboot the PC before creating the connection to the printer.
The result still the same. I've even deploy it through GPO via logon script
and it still the same. Like wise had tried as well to deploy it via GPO
through computer configuration > Policies > Windows Settings > Deployed
Printers and the prefered settings from the server still doesn't apply.

I have done this procedure using windows server 2003 as a print server with
XP & vista client and it works but not with windows server 2008 as a print
server. Is there a new special way of setting the print server in windows
server 2008 as compared to windows server 2003. I know this is pretty basic
but I might be doing something wrong on the server side that's why it doesn't
work.

Is there a tool or a logfile to check this problem that we had?

I greatly appreciate for your feedback.

Thanks,
Emmanuel

 

[Alan Morris [MSFT]]

In Server 2008, use Print Management

Don't open the Printer Folders in Vista Ultimate and Server 2008 for local
printers

Right click the printer to configure
Select Set Printing Defaults...

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Emmanuel]

Hi Alan,

I've done that as well before and it didn't solve the problem. In fact I
recreate again another instance of the printer and set the default properties
from server 2008 and deployed that printer from the print management. That
doesn't solve the case either.

Cheers,
Emmanuel

 

[Alan Morris [MSFT]]

What print driver are you using? I'm not experiencing this issue. I'm just
using inbox drivers from Apollo and Xerox.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Emmanuel]

Hi Alan,

Thanks for your reply. We are using the PCL6 driver of Ricoh Aficio MPC3000
printer. We are now using both the current drivers for X86/X64 available on
the internet.

Cheers,
Emmanuel

 

[Alan Morris [MSFT]]

Do you experience the same issue when using one of the Ricoh drivers
included with the server OS.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Emmanuel]

Hi,

Thanks again to your reply. As a general practice, we always use the driver
that comes with microsoft. Though the driver works because we can print
documents, it also has the same issue of not setting the printer default
properties of the client as define by server 2008.

Cheers,
Emmanuel

 

[Alan Morris [MSFT]]

What is the driver version on the client and the server?

PMC, add the client and the server

version for x86 and x64 on the server

version on the client, you tell me x86 or x64


There could be cached data on the client that is not refreshing when you
create the new connection


Delete the connection from the client

open the registry on the client

locate the key for the printer
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Print\Providers\Client Side Rendering Print
Provider\Servers\ServerName\Printers

delete the printer key or the whole server key if there is only one printer
connection.

Stop print spooler

Start print spooler

make the new connection





--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.