printer problem need help!!!!

[Guest]

I met a big problem when I want to print my word/excel/outlook files.
I am in the domain and had a log in script. I had a network printer. It can
print the test page and .jpg/.bmp files. But when it printed the
word/excel/outlook even the txt files, the word or excel crashed and quit. I
tried to delete and reinstall, it didn't work. I installed other printers on
network, they all worked well. So, I skipped the
script and it seemed work well. But after a while, same problem happened
again. What can I do now?
BTW All my work need the network.
PS: the printer is Xerox workCenter Pro 55ps

Thanks for your kindness help!

 

[Guest]

I can reimage his computer to fix this problem. But it is time consuming. I
need find the real reason of that problem. Thanks a lot!

 

[Guest]

Have you contacted Xerox for Tech support? Especially if the printer is
still under warranty. I don't believe there are many Xerox users out here.

 

[Guest]

Thanks!
But I think it is not the printer's problem. Cause some other guys can print
well at this printer. Just for this laptop user.