Printer prints wrong colour(s)

[david_kelsey]

Suddenly, after doing a normal print of a photo, my Epson 750 Photo printed
the next one in just red. I changed cartridges, and tried again, and it
printed in just green. Tried on my HP 720C, and got the same thing, except
the print was purple. Various error messages arose - 0(0x0), 28(0x1c),
1223 (0x4c7) in event viewer, and the management console showed similar
errors. Nothing appears on the MS KB, or in my lists of Windows error
messages that is of any use whatsoever. Because the problem occurs on both
printers (and from both Photoshop 6 and Photoshop Elements using the same
photo and another one), could it be a problem with Windows Printing System?
I've restored to yesterday, before the problem, but that did not fix it.
I've also tried installing the Epson again, with no change. I've tried
disabling the print spooler in management, and then re-enabling it, as
suggested by MS - no difference. Would reinstalling or repairing XP do the
trick? I have SP1 on a separate CD.

Any and all suggestions would be much appreciated.

David Kelsey

 

[Yves Leclerc]

Before re-installing XP, I would try to remove and re-install the printer
drivers (You did not mention that you removed the printer drivers first.).

Reboot between the removal and re-install.

 

[david_kelsey]

Thanks Yves. The new driver automatically uninstalls the old one on the
Epson. I haven't changed the driver on the HP because that doesn't seem to
be the problem. I can't believe that drivers on both printers would fail
simultaneously in the same way. The test page on the HP also gives the
wrong colours for the Windows Logo. At the moment, the Epson is still only
printing garbage.

David

 

[david_kelsey]

Thanks Yves

It turned out to be a pure coincidence that both printers failed together.
I never use the HP for colour normally, so two of them had dried up,
probably through the ill-advised use of compatible cartridges, and when the
Epson suddenly stopped printing colours, I assumed it was part of the same
problem.

I've now bought a new Epson R200, which is even better than the 750 was, and
I shall continue to use the other printers for black and white until I have
used up all my cartridges.

Thanks again

David