Printer Offline

[Kenneth J. Dillon]

Whenever I try to print on my Dell 1700n printer, I get the message "Printer Offline", even if I have just changed it to online, even if I have cleared out the printing queue, even if I have rebooted, even if I uninstall and reinstall the driver, even if I switch to another USB port, etc., etc. And my printer, which prints its own test page ok, does not print anything from my PC.

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[Cari \(MS-MVP\)]

First thing to try is uninstall and reinstall:
http://www.coribright.com/windows/Article_One.htm
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

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[kjdillon]

Thanks for your help. I have followed your instructions on completely removing drivers, etc.; but the message Printer Offline/No Toner Detected appears whenever I try to print, even if I have clicked "Printer Online" and the printer is listed as "Ready". I suspect the problem arises from Dell's software that ensures one only buys replacement cartridges from Dell. In this case, the old cartridge (which still has plenty of toner), a new unauthorized one, and a new Dell one all fail to print--except that the unauthorized one prints test pages when activated by a button on the printer. I would appreciate any further suggestions.

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