Print spooler stops (ID 7031)

[Guest]

I have a w2k with sp4 and all other updates installed. When I start my
computer I get the message:

"The Print Spooler service terminated unexpectedly. It has done this 1
time(s). ..."

If I restart the Print Spooler service, it happens again. I have a HP
LaserJet 1000 and a HP DeskJet 980cxi printer.

http://support.microsoft.com/kb/312052/en-us was not helpful!

 

[Lanwench [MVP - Exchange]]

In

I have a w2k with sp4 and all other updates installed. When I start my
computer I get the message:

"The Print Spooler service terminated unexpectedly. It has done this
1 time(s). ..."

If I restart the Print Spooler service, it happens again. I have a HP
LaserJet 1000 and a HP DeskJet 980cxi printer.

http://support.microsoft.com/kb/312052/en-us was not helpful!

The most common cause is a bad printer driver. Try deleting the printers,
try following the steps in the article, and downloading the latest drivers
from HP for Win2k, and install them anew.

 

[Guest]

The most common cause is a bad printer driver. Try deleting the printers,
try following the steps in the article, and downloading the latest drivers
from HP for Win2k, and install them anew.

Hy Lanwench

I already tried to install the latest drivers, but it didn't work.

Richard

 

[Lanwench [MVP - Exchange]]

In

Hy Lanwench

I already tried to install the latest drivers, but it didn't work.

Richard

OK - and you followed *all* the directions to the letter w/r/t the registry
editing first?
And downloaded the drivers directly from the mfr's website?

 

[Guest]

In

OK - and you followed *all* the directions to the letter w/r/t the registry
editing first?
And downloaded the drivers directly from the mfr's website?

Yes I did it. The HP DeskJet 980cxi works without any problems. Only if I
install the HP LaserJet 1000 the print spooler stops if I want to print. I
installed the latest driver. I also tried to install the printer from a other
w2k computer over the network. But I get the same failure.
What can I do?

 

[Lanwench [MVP - Exchange]]

Yes I did it. The HP DeskJet 980cxi works without any problems. Only if I
install the HP LaserJet 1000 the print spooler stops if I want to print. I
installed the latest driver. I also tried to install the printer from a
other
w2k computer over the network. But I get the same failure.
What can I do?

I'd call HP, honestly.