Print spooler hangs when trying to print from a shared print


G

Guest

Hello,

Before i describe my problem, here is my setup:

printerA = HP laserjet 1022n (builtin print server)
PrinterB = HP laserjet 3330 (builtin print server)
ServerA = Windows 2003 Server (domain controller)
ServerB = Windows xp pro sp2 (member of domain ABC)
ClientA = Windows xp pro sp2 (member of domain ABC)
UserA = Domain user. Each time userA logs onto clientA, a script is run that
maps the shared printers on serverB.

I have a problem with two printers, prinerA and PrinterB. Both printers are
installed through network on serverB. Both printers have an ip adress each.

I can print without any problems from the serverB through both printers as
long as they are not shared. I can also print out without any problem when
the printers are shared BUT when no domain users are logged on.

When a userA logs onto ClientA, both printers are mapped correct. I can see
them in the "printers and faxes". However when you try to print something or
try to access the printer properties, nothing happens on the clientA. At the
same time the service "print spooler" on the serverB hangs. This leads to
explorer hanging on serverB also. The only thing i can do is to manage the
serverB through serverA(active directory) and stop the spooler service. After
this serverB gets normal again.

I have tried to disable the script and map the shared printers manually. The
same thing happens. The error in the event viewer is as following:

"Timeout (30000 milliseconds) waiting for a transaction response from the
spooler service"

I hope somebody can help on this one, as this is very important to me.
 
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A

Alan Morris [MSFT]

Are you using HP Standard TCP/IP Port or the TCP/IP port shipped in Windows?

It sounds like max CPU utilization by the spooler service on ServerB.

Have you uninstalled / reinstalled the printers and drivers already?

The eventlog error is from ServerB, correct?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
G

Guest

I am using HP standard tcp/ip port. And you are also correct about the cpu
utilization. It gets to 100% when spooler is hanging. I have tried to
uninstall/reinstall the printer drivers, doesnt help. I have only used
drivers from hp so far.

The eventlog error is from serverB.


Alan Morris said:
Are you using HP Standard TCP/IP Port or the TCP/IP port shipped in Windows?

It sounds like max CPU utilization by the spooler service on ServerB.

Have you uninstalled / reinstalled the printers and drivers already?

The eventlog error is from ServerB, correct?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

MR80 said:
Hello,

Before i describe my problem, here is my setup:

printerA = HP laserjet 1022n (builtin print server)
PrinterB = HP laserjet 3330 (builtin print server)
ServerA = Windows 2003 Server (domain controller)
ServerB = Windows xp pro sp2 (member of domain ABC)
ClientA = Windows xp pro sp2 (member of domain ABC)
UserA = Domain user. Each time userA logs onto clientA, a script is run
that
maps the shared printers on serverB.

I have a problem with two printers, prinerA and PrinterB. Both printers
are
installed through network on serverB. Both printers have an ip adress
each.

I can print without any problems from the serverB through both printers as
long as they are not shared. I can also print out without any problem when
the printers are shared BUT when no domain users are logged on.

When a userA logs onto ClientA, both printers are mapped correct. I can
see
them in the "printers and faxes". However when you try to print something
or
try to access the printer properties, nothing happens on the clientA. At
the
same time the service "print spooler" on the serverB hangs. This leads to
explorer hanging on serverB also. The only thing i can do is to manage the
serverB through serverA(active directory) and stop the spooler service.
After
this serverB gets normal again.

I have tried to disable the script and map the shared printers manually.
The
same thing happens. The error in the event viewer is as following:

"Timeout (30000 milliseconds) waiting for a transaction response from the
spooler service"

I hope somebody can help on this one, as this is very important to me.
 
Ad

Advertisements

A

Alan Morris [MSFT]

If there are any Windows XP drivers that are compatible with one or both of
the devices I would setup a test printer and verify this is a vendor
driver/print processor/language monitor issue.

Next I would remove all 3rd party print monitor software. There are a
couple KBs on this. I don't necessarily think this is an issue with HP
Standard TCP/IP port but I'd create Standard TCP/IP Ports and delete the HP
ones (you can add them back later if you wish but I would definitely remove
any ports targeting the same device when both port monitors are installed).


http://support.microsoft.com/kb/314073/en-us
How to troubleshoot network printing problems in Windows XP

http://support.microsoft.com/kb/810894/en-us
Error message: Spooler subsystem app has encountered a problem and needs to
close


If this does not help, then it's time to debug the spooler and determine
what function is using all the CPU cycles.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

MR80 said:
I am using HP standard tcp/ip port. And you are also correct about the cpu
utilization. It gets to 100% when spooler is hanging. I have tried to
uninstall/reinstall the printer drivers, doesnt help. I have only used
drivers from hp so far.

The eventlog error is from serverB.


Alan Morris said:
Are you using HP Standard TCP/IP Port or the TCP/IP port shipped in
Windows?

It sounds like max CPU utilization by the spooler service on ServerB.

Have you uninstalled / reinstalled the printers and drivers already?

The eventlog error is from ServerB, correct?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

MR80 said:
Hello,

Before i describe my problem, here is my setup:

printerA = HP laserjet 1022n (builtin print server)
PrinterB = HP laserjet 3330 (builtin print server)
ServerA = Windows 2003 Server (domain controller)
ServerB = Windows xp pro sp2 (member of domain ABC)
ClientA = Windows xp pro sp2 (member of domain ABC)
UserA = Domain user. Each time userA logs onto clientA, a script is run
that
maps the shared printers on serverB.

I have a problem with two printers, prinerA and PrinterB. Both printers
are
installed through network on serverB. Both printers have an ip adress
each.

I can print without any problems from the serverB through both printers
as
long as they are not shared. I can also print out without any problem
when
the printers are shared BUT when no domain users are logged on.

When a userA logs onto ClientA, both printers are mapped correct. I can
see
them in the "printers and faxes". However when you try to print
something
or
try to access the printer properties, nothing happens on the clientA.
At
the
same time the service "print spooler" on the serverB hangs. This leads
to
explorer hanging on serverB also. The only thing i can do is to manage
the
serverB through serverA(active directory) and stop the spooler service.
After
this serverB gets normal again.

I have tried to disable the script and map the shared printers
manually.
The
same thing happens. The error in the event viewer is as following:

"Timeout (30000 milliseconds) waiting for a transaction response from
the
spooler service"

I hope somebody can help on this one, as this is very important to me.
 

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