Hey a couple of things to try if you happen to read this.
Is EMF enabled on the printer. You might try turning it off. According
to my MCDST help book , it can" sometimes " cause problems. It dosen't not go
into those prob. though except a small mention about graphics.
Did HP have you roll back the drivers and then install them again? I don't
remember if you mentioned that or not and time is my enemy today.
Thanks for posting here. I have picked up things I never knew about
printers looking into your issue. Thats why I enjoy trouble shooting.
Ron J
:
Hello Wendie,
According to an" unofficial" source at HP the sudden change in hook up
may cause problems with certain HP printers. Why ? No ones seems to know. I
am thinking maybe a mem. chip somewhere doe's not clear. As far as the non
delete issue she thinks it is an XP issue so just maybe bidirect will help. I
like you have doubts but that is why we call it trouble shooting. It is worth
a shot. She also recomends for you, if you take back the printer to go up to
next series. Without the last numbers ie, 3320 *** psc2210*** the PSC they
all have , I could not get any more info than you already have . Allways,
an out for those folks. The reason cust. ser is great at HP one day and not
worth the hold time on others, is because of how your call gets placed. One
day you may get someone trained in the problem you have, the next you may get
a trained monkey with good people skills at best. I wish you luck Wendie. I
know how this feels. The Epson I told you about placed spyware on two
networks. It came from the CD. It nearly cost me both accounts. I installed
it. The CD is on a tree at a cabin I share with some friends for camping. It
is full of 22cab. holes . Made nice target practice. I am taking the printer
next trip, but I have to get a bigger gun. hehehe Best of luck Wendie. I
mean that. Please let me know how it went for you.
Ron
:
Hi Ron,
No need to snack on crow on my account! I am just grateful for anyone
throwing in their two cents. Maybe the 3320 Laserjet has problems if it is
connected directly, it seems, or at least it USED TO, be happy on the network
on the print server. The only problem we had with it before was it kept
moving address so once we set it a static IP, it behaved fine.
I don't know if the photosmart psc 2710 clears the print queue or not
because we couldn't get it to work on one single machine. It wouldn't
install. The software ran, no problems were reported on installation, no
error reports or anything, but when it finished, no printer! No icon in
control panel, and the software HP director suite only had help and image
zone. None of the other programs installed. And that happened on every
machine we tried it on. But it installed the port and I could ping the damn
thing as well. We tried downloading the software from the website thinking
it was a corrupt software disk, same thing, downloaded the patches. No help.
HP kept telling me I installed it incorrectly but when we when thru the
steps, we had done everything correctly. Their solution was it must be
working because you did everything right. Well it's not! It is definitely
going back because it is a pile of junk but that doesn't help the problem
with the resident printer! They just said we have no idea why that is doing
it, must be your problem, well no, the only machines doing it are the ones we
tried to install the 2710 on. System restore fixed the problem on two but we
can't restore two of them for some reason. So your software screwed
something up on our machines. A clean uninstall and reinstall of the
Laserjet 3320 didn't solve it. So as I said before, it messed with something
in XP somewhere. HP said they would research it and promised to call back
and no points for guessing if they did. I think they were just glad to get
me off the phone. I have lost total confidence in their product and I am
angry at the mess this is in. Yes, I hate printer problems, and this
laserjet works fine other than the annoying problem of sitting in the queue
until deleted. I'll try the untick on Monday but I don't think it will help,
but we'll see.
Thanks for you feedback and I'll let you know
Regards
Wendie
:
Ok. turns out I did not give you the wrong info after all. No where, on
the list for Hp printers(laser) is the . Maybe redirect is the fix. No one
told you what it would fix? Just to untick it? Dang, never thought I would
wish it was Monday. Don't you hate printer problems? That should be the
easiet part of the job. I can't believe HP service dumped on you. I may be
able dig up some info on it for you from HP I belong to a small bizz. outfit
they have going . If you send the complete number I will check it out.
Let me know how this this out. Please.
R
:
Well, I got that one all backward huh? The 3320 was your first
printer? Guess that shoots the comppat. page full of holes. huh? I guess I
was too busy seeing what was going on in my mind and lost track of which
printer was the "outlaw"
Is it 3320 that will not delete the printerQ? I am not sure why or how
bidirect will fix the issue but I will stay tuned. In the mean time maybe I
can find out how long it has been since MS updated it's info there. I was
wondering why there was such a gap in the numbers. Oh man I better go
check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast
Helps the crow go down a bit better. Dang , I try so hard to give any
answers or help is a better way to put it.
Correctly and to find them in print as well. I think maybe it was the not
being able to delete that I was fixed on. At least it is the best "CYA" I
can come up with. i will go back and double check. Then post back. Thanks
for being a great sport.
This time printer #'s are on paper not my razor sharp mind,,,,,
Hi Ron,
Thanks for that, ironically it is the 3320 which was working fine, the
blasted 2710 is the one who threw a wrench in the works. We've had the 3320
for well over a year now and it hasn't caused any problems. But since the
2710 poisoned our lives, we can't get the setting back. It wasn't a fun day,
a put your head out the window and scream type of day and HP is still
clueless.
We thought with them both being HP it would work well. We didn't want the
same type because we didn't have any printers that could print or scan in
colour. We are only a very small office so speed isn't usually a problem.
We don't print too much stuff.
So I am being advised to untick bidirectional printing. Is the logic behind
this that the pc is waiting for a message of stats from the printer and it is
not getting it? And if we untick it, it will send the print job and not care
and delete it without waiting for confirmation? That would make sense.
The fact I uninstalled and reinstalled and we have the same problem makes me
think that the 2710 software messed with a windows XP setting somewhere
deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the
2710 can go back to the junkyard!
Thanks for your input and I'll let you know how it goes
regards
Wendie
:
Hello Wendie ,
Sounds like that was a fun day. The bad new is , at least according
to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work
with XP. If that info has been updated please don't kill the mesenger. The
good news is, you should be able to return it. HP may send you updated
software for it if you want to wait for it. I had this problem with an Epson
printer, went to Epson asked for updated software, they sent an order form
for ink. If you deciide to return it the 2500 series or the 5500 series
are compat. w\XP.
Bidirectional means that Windows is able to recieve settings and
stat's information about the printer.
Have you ever set the printers to pool? It really speeds
things up. ie, if you have a printer that prints 10 pages per minute and you
add two more then config. them for the printer pool into one printer you now
can print 30 p.p.m
The trick is to get all three printers the same brand and model
after making sure they are compat. with your OS. Users love it. The only
problem is users have to check to see which printer the job went to so be
sure to add a separator page.
Best of luck to you,
Ron J
:
Hi Alan,
Thanks for answering, no I haven't tried that because it was ticked on the
other machines. How does that work? I'll give it a try on Monday when we are
back in the office but I would like to know if you have a moment what that
actually does.
Thanks
Wendie
:
Have you already unchecked Bidirectional in the Printer Properties, Ports
tab of the LaserJet?
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
Hi,
We have a real mess on our hands and no one can figure it out. We have an
HP Laserjet 3320 multifunction on a network and all was well. We then
decided to add an HP photosmart 2710 multifunction to the network so we
could
print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'#
thing
wouldn't install properly on any machine, it completely screwed up the
Laserjet. What happens now is that the print queue doesn't clear after it
prints. It prints fine, but the job stays in the print queue, which means
the next time someone prints to the laserjet, it reprints everything.
It's
been spewing out paper like a demonic machine. The only way to purge the
print queue is to manually delete it which it does with no problem. So it
isn't the normal problem of trying to delete the job and it won't, it just
doesn't go away in the first place. Been on the phone for hours with HP
support, they couldn't solve any of the problems. I know it is the
software
for the 2710 that messed things up because I gave up installing it after 4
machines failed and they are the only machines that have that problem. I
managed a system restore on one and the problem stopped so I know that's
what
changed it. Only problem is I don't know what it changed! I have
uninstalled both printers, used the scrubbing utilities on the disks for
both, deleted the registry keys and even the port the 2710 created but we
still have the same problem when I reinstalled the Laserjet. I have tried
a
system restore on the other computers but it fails everytime and I have
gone
thru all the help advice offered for this problem. None of the restore
points work. So I am stuck with this corrupt print problem and I don't
even
know where to look or what to do! Checked the event log and the only thing
it
registers is the printing job was purged. The settings for the port are
the
same as on the other machines. We can print fine with the Laserjet, but
we
just have to remember to delete it each time which is a pain. Anyone have
any ideas? I would be very grateful
thanks
Wendie
