print properties crash

[Tony B]

When right clicking any Printer and choosing Properties in
windows 2000 it crashes bringing up explorer.exe error
message. In DrWatson it claims 'access violation c0000005
in explorer.exe'. It claims it is in NT authority/system
directory'. Filemon utility doesn't help really and event
viewer only says 'shell had to close and explorer
restarted'. I am logged on as admin and connected to
network printers using Client32 for Novell.

Thanks!

 

[vipin]

Its a problem with the printer driver.
thanks
vipin

 

[Alan Morris\(MSFT\)]

I have also seen with oooold Novell Client SW. If you happened to pick up
the client off an older CD, try a different client version.

Other than that, vipin is correct, it's the print driver.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Tb]

Solution was to disable Shell Extension NDPS in Shell Ex

viewer - handy utility that you can download for free!