Preview Pane freezes - Outlook crashes

[Kingofbytes]

Hi!

I've been having this problem for quite sometime. I'm running Outlook 2007
SP2 with all updates. I can use the program with no issues. Leave the
computer for a few hours and I'll come back to a frozen preview pane and
essential lack of use of Outlook.

The program proceeds to send crash data to microsoft when I allow it.

I've disabled all add-ons (one at a time for troubleshooting purposes). Now
with no add-ons enabled, Outlook still crashes. I've also remove Outlook
using the manual removal method, reinstalled Outlook and still have the
issue. I've repaired Outlook. I've run outlook diags. I've removed and
recreated profiles.

If someone can analyze the crash dumps I'd be thrilled. Please advise. I
don't really know how to read the dumps.

The event logs are relatively clean with the exception of some warnings for
Outlook search (Event id 36). I've disabled microsoft indexing perferring
Google's indexing.

Any thoughts? Outlook diags says there is no evidence of repeated problems.
I must admit that I do laugh when i see that ">) as this has been happening
for quite some time.

 

[neo [mvp outlook]]

Is your computer coming out of hibernation/sleep mode? Do you allow the
hard drives to go to sleep?

Hi!

I've been having this problem for quite sometime. I'm running Outlook 2007
SP2 with all updates. I can use the program with no issues. Leave the
computer for a few hours and I'll come back to a frozen preview pane and
essential lack of use of Outlook.

The program proceeds to send crash data to microsoft when I allow it.

I've disabled all add-ons (one at a time for troubleshooting purposes). Now
with no add-ons enabled, Outlook still crashes. I've also remove Outlook
using the manual removal method, reinstalled Outlook and still have the
issue. I've repaired Outlook. I've run outlook diags. I've removed and
recreated profiles.

If someone can analyze the crash dumps I'd be thrilled. Please advise. I
don't really know how to read the dumps.

The event logs are relatively clean with the exception of some warnings for
Outlook search (Event id 36). I've disabled microsoft indexing perferring
Google's indexing.

Any thoughts? Outlook diags says there is no evidence of repeated problems.
I must admit that I do laugh when i see that ">) as this has been happening
for quite some time.

 

[Kingofbytes]

Hello!

I don't use any screen savers, nor hibernation (not enabled to begin with),
nor power settings. The computer stays on all night long. One more thing I
forgot to add, I've been running withOUT using antivirus so that would not be
a cause.

Last night I opened outlook with the /cleanviews. this morning, Outlook was
toast, once again.

 

[Kingofbytes]

Just wanted to add this from the Event Viewer called "Microsoft Office
Sessions".

Event ID: 7001
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted
50720 seconds with 1320 seconds of active time. This session ended with a
crash.

There are a few of these in the event viewer. There is no discernable
pattern to when this happens. Here is a list of the times and dates of the
last few crashes:

Type Date Time Source Event
Error 8/12/2009 9:49:07 PM Microsoft Office 12 Sessions 7001
Error 8/10/2009 6:33:41 PM Microsoft Office 12 Sessions 7001
Error 8/9/2009 8:42:19 PM Microsoft Office 12 Sessions 7001
Error 8/8/2009 8:51:52 PM Microsoft Office 12 Sessions 7001
Error 8/6/2009 3:52:25 AM Microsoft Office 12 Sessions 7001

HTH!

 

[neo [mvp outlook]]

Hmm... might try applying this update.
http://support.microsoft.com/kb/970944

The other question I have since you mentioned disabling add-ons 1 at time,
does this also mean you uninstall/disable google's ability to index Outlook
items?

Just wanted to add this from the Event Viewer called "Microsoft Office
Sessions".

Event ID: 7001
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session
lasted
50720 seconds with 1320 seconds of active time. This session ended with a
crash.

There are a few of these in the event viewer. There is no discernable
pattern to when this happens. Here is a list of the times and dates of the
last few crashes:

Type Date Time Source Event
Error 8/12/2009 9:49:07 PM Microsoft Office 12 Sessions 7001
Error 8/10/2009 6:33:41 PM Microsoft Office 12 Sessions 7001
Error 8/9/2009 8:42:19 PM Microsoft Office 12 Sessions 7001
Error 8/8/2009 8:51:52 PM Microsoft Office 12 Sessions 7001
Error 8/6/2009 3:52:25 AM Microsoft Office 12 Sessions 7001

HTH!

 

[Kingofbytes]

That update was installed when it came out. I had had the problem before
then too. Essentially that update did nothing.

Yes, no plugins are enabled at this time. I don't remembered if I mentioned
this before, but the Outlook.exe process generally gets up to 1.2GB or 1.5GB
of ram whenever it crashes (which is overnight).

I have no doubt this is an internal Outlook problem at this point.

 

[Kingofbytes]

Yes, I had applied that update when it came out. No effect. Same problem.

Also, yes, Google cannot index outlook items.