Outlook Crashes - AGAIN !

[Keithp]

I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running
Windows XP and Office 2007 Pro.

When I open Outlook normally I get a message saying that Outlook has
encountered a problem and needs to close. If I leave a box ticked to restart
Outlook I then get another message asking if i want to open it in Safe
Mode... doing so will open it ok...and at least i can work on emails etc.
I have tried various things
1. I've run the resetnavpane command - which allows Outlook to open
properly, but then as soon as I click to create a new email message it
crashes as before..
2. I've scanned pst files... and also, as we're now using Exchange - run
scanost.exe... both were coming back as clean scans. We also created a new
file which has made no difference.
3. I've disabled all the add ins and then added them back in.
4. In desperation I've tried uninstalling/reinstalling Office.

It was bad enough when it was just one of our pc's that had the issue, now a
client who depends on his Laptop if suffering the same problem.. and its
obviously something wrong within Outlook that is causing this - please help !

 

[Roady [MVP]]

Try resetting outcmd.dat and extend.dat by renaming them to .old when
Outlook is closed;
http://www.msoutlook.info/question/19

For additional solutions see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

 

[Keithp]

Roady - I owe you one ! Actioned that on the pc and it worked... thank you so
much for the help

Keith

 

[Orland, Kathleen]

In addition to what Roady has suggested, if you can run Outlook in safe mode
then you may have a 3rd party application that integrates with Outlook that
is interfering.

The most likely culprits are antivirus that actively scans your incoming and
outgoing email, FAX software, synch software (for a handheld), etc. You
don't need to scan your email, your real time scanner will catch everything
it's been updated for.

What you can do is disable all your Add Ins and then enable them one by one,
testing in-between, to see which one is the culprit.

--

Kathleen Orland

I now have a problem with 2 machines - 1 x pc + 1 x Laptop... both running
Windows XP and Office 2007 Pro.

When I open Outlook normally I get a message saying that Outlook has
encountered a problem and needs to close. If I leave a box ticked to restart
Outlook I then get another message asking if i want to open it in Safe
Mode... doing so will open it ok...and at least i can work on emails etc.
I have tried various things
1. I've run the resetnavpane command - which allows Outlook to open
properly, but then as soon as I click to create a new email message it
crashes as before..
2. I've scanned pst files... and also, as we're now using Exchange - run
scanost.exe... both were coming back as clean scans. We also created a new
file which has made no difference.
3. I've disabled all the add ins and then added them back in.
4. In desperation I've tried uninstalling/reinstalling Office.

It was bad enough when it was just one of our pc's that had the issue, now a
client who depends on his Laptop if suffering the same problem.. and its
obviously something wrong within Outlook that is causing this - please

help !

 

[Roady [MVP]]

You're welcome!

Roady - I owe you one ! Actioned that on the pc and it worked... thank you
so
much for the help

Keith

 

[Keithp]

Thanks for the input Kathleen, I actually had already done that with no
success - I'd disabled the antivirus, no fax software and no synch software
either... the solution as Roady provided has worked a treat though.

 

[Orland, Kathleen]

Well, you know. He's not just pretty

 

[Roady [MVP]]

*blush*