Outlook 2007 crashes with preview pane open (Urgent please)

[Kaddie]

Hi, we are about to move to Office 2007 for all our users. We have a few
already testing and when the preview pane is turned on outlook sometimes
crashes. I've researched this and it is suggested to disable outlook addins.
We cannot do this as we have to use addins for another product that links to
outlook.

Also another suggestion was to turn of the reading pane. This error occurs
in both Windows XP (SP3) and Vista. Users love the reading pane so turning
off is also not an option.
We will be uninstalling Office 2003 and installing Office 2007 within the
next month so can someone help me please.

I saw an article somewhere on the net about a registry setting change on
users PC's that would fix this but I cannot remember where. Alternatively
does Microsoft have a fix. There were loads of articles so matybe microsoft
finally has a fix. Can someone help me.

 

[Roady [MVP]]

Turning off the add-ins is a troubleshooting measure. If it doesn't crash
then, then you know what is causing the crash and you'll need to fix that
add-in.

As for Outlook, make sure you have the latest Service Pack and updates
applied.

Also, what is logged to the Event Viewer regarding this?

A common issue is that the message gets mangled by a virus scanner that
integrates with Outlook. Disable this integration ad try again.
See http://www.msoutlook.info/question/20

 

[Paul Wicks]

I too have been having this same "reading pane" crash issue for a long time.
Turning off e-mail virus scanning is a very bad suggestion. E-mail is the
most common and accessible delivery point for infected files.

 

[M]

I too have been having this same "reading pane" crash issue for a long time.
Turning off e-mail virus scanning is a very bad suggestion. E-mail is the
most common and accessible delivery point for infected files.

No, it is redundant and not wise to have your antivirus scanning emails
because it can cause problems with your email application. If you open a
message with a virus, your resident anti virus will stop it in its tracks.

Actually, Windows Live Messenger is the "most common and accessible
delivery point for infected files".

M

 

[Bob I]

I too have been having this same "reading pane" crash issue for a long time.
Turning off e-mail virus scanning is a very bad suggestion. E-mail is the
most common and accessible delivery point for infected files.

But using an e-mail scanner is redundant, unnecessary AND problematic.
Even the anti-virus vendor grudging admit that.

 

[Paul Wicks]

How is an e-mail scanner redundant? I never receive notification from
anything else when a potentially harmful attachment is sent.
I also find it amusing that Windows Live Messenger, the "most common and
accessible delivery point for infected files" is enabled by default. Turning
it off is not that obvious to most users.

 

[Gordon]

How is an e-mail scanner redundant? I never receive notification from
anything else when a potentially harmful attachment is sent.
I also find it amusing that Windows Live Messenger, the "most common and
accessible delivery point for infected files" is enabled by default.
Turning
it off is not that obvious to most users.

Because merely opening an email does NOT transmit viruses. The viruses are
transmitted when the ATTACHMENT is opened, and it is at that point that the
AV app leaps into life. (Hopefully!)
There is no need to scan each and every email for viruses as it is
downloaded and in fact is a waste of computer resources...