Outlook Blank Preview Pane some messages only

[bradleywalker2]

Have a home user Vista / Outlook 2007. Some messages are not visible
in the preview pane (such as messages from facebook).

When open the message it is blank, however when clicking reply message
is visible. Can also make the message visible by opening the message
and selecting...

Office Button > Editor Options > Display > and put a check in Hidden
Text.

Any ideas why the text is not visible in the normal preview pane? Have
tried changing format etc to no luck

Cheers

 

[Roady [MVP]]

Virus scanners which integrate with Outlook have the tendency to corrupt the
message as well especially when they put in some promotional/informative
signature in the process. Disable/uninstall this integration and try again.
See http://www.msoutlook.info/question/20

 

[bradleywalker2]

Cheers will look into that further.

I have found lots of info suggesting this and have come across in the
past. odd thing is only that handful of messages and why would the
text be visible upon selecting reply? Far as I see notification emails
from facebook contain only text and links, the links are active in the
reply so suggests to me is not the AV.

Will look into that option some more though, just in case.

Thanks

 

[Diane Poremsky [MVP]]

If only messages from certain senders are affected then it could be the
coding they use for the message is munged by an AV scanner. Its also
possible the styles on your system is messed up. However, my facebook
messages are always plain text - so unless you can set facebook to send html
formatting, its not a style or html code problem.

--
Diane Poremsky [MVP - Outlook]



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