Gerry Cornell said:
Alexander
That's amazing. An instance of Microsoft responding to customer requests.
You were lucky. Have you ever commented on a Knowledge Base Article and
wondered whether any KB Article has ever been rephrased or changed as a
result of customer comment?
Well, I guess I am. I didn't have much of interactions with Microsoft but
when I reported an error on their web page some time ago I've got prompt
human response. I think when you deal with the company of that size, it
really depends on the communication channel you use.
I also had a good experience with several beta programs though I cannot say
I was super-active beta tester
For example, there's a thread on one of most popular russian computer forums
where Microsoft employees have asked for customer feedback on problems and
errors specific to localized versions of Windows and/or MUIs. It is now
several pages of not only feedback but actual conversation with MS reps.
Didn't look at it for some time though so can't say how it is going now.
I'd say if you wish your voice to be heard there are several options in the
order of effectiveness:
* Direct communication with MS employee (known personally or via blogs)
* Participating in beta programs (again, it's relatively direct commnication
with dev teams)
* Direct communication with appropriate MVP (which adds another layer
between you and actual feedback target but has it's pros since MVPs
represent users before Microsoft and it listens to them more closely)
*...
*...
* Using "submit feedback" forms on MS web site (I can only guess how much
layers of bureaucracy, filtering and merging your feedback will go through)
