Plug and Play Problem

[Guest]

I'm a computer novice and require help. Just purchased a Logitech USB Desktop
Microphone and can't get XP to locate and load any drivers via the plug and
play function.

When the device is plugged in, XP states that a new device has been found
and the New Hardware Wizard appears. The wizard attempts to load the
appropriate driver but then asks for a CD - the item doesn't come with a CD.
After all this, the wizard states that the attempt to load the device has
been unsuccessful.

I have Windows XP with SP2 installed.

I try this same microphone on my laptop and the wizard works fine and the
microphone is successfully installed.

 

[Robert Gault]

I'm a computer novice and require help. Just purchased a Logitech USB Desktop
Microphone and can't get XP to locate and load any drivers via the plug and
play function.

When the device is plugged in, XP states that a new device has been found
and the New Hardware Wizard appears. The wizard attempts to load the
appropriate driver but then asks for a CD - the item doesn't come with a CD.
After all this, the wizard states that the attempt to load the device has
been unsuccessful.

I have Windows XP with SP2 installed.

I try this same microphone on my laptop and the wizard works fine and the
microphone is successfully installed.

From the Logitech site:
"Where can I find the driver to my USB headset/microphone?
Answer


If you have Windows 98 or later, the USB audio driver is already
included with your operating system. However, for Windows 98, you may
also need your Windows CD to install the driver.

When using Windows XP and Windows XP Service Pack 1, the operating
system may not find the driver. This is a known issue that is resolved
by installing the latest service pack together with a patch. To
download these patches, visit the Microsoft web site and search for
knowledgebase articles Q322389 and then Q822603.

These updates are already included with Windows XP Service Pack 2, so
you will not need to download the above updates if you already have
Service Pack 2 installed."

 

[Guest]

Robert,
I did try the logitech site for answers. I'm running Windows XP Pro with SP2
installed.