Please please please help me

[Eddie Stevenson]

Im at the end of my rope.
Im on Comcast internet. using the USB feature on the
Motorola 5120 Surfboard external.
I want to use the ethernet port. Ive uninstalled the usb
drivers. Shut everything down. Connect the ethernet using
a cat 5 cable, turn everything on, modem is undetected.
When I ipconfig at a CMD dos promt I get "Media
state.............media: disconnected"
Ive replaced the modem, the cables, the ethernet card.
Even hooked up a different computer and I still get the
same cmd prompt message. Please help me. Im gonna lose it
Eddie

 

[Jerry]

In Device Manager, does the ethernet port show as enabled or disabled?
Enable it if it's off.

 

[Guest]

It's got a red x on it. Its disabled and it wont let me
turn it on on either computer