Please Help with FREEZING Computer

P

Paul Black

Hi everyone,

My problem started about 4 weeks ago.
When I turned on my computer first thing in the morning it started to
FREEZE.
It used to FREEZE when it got to the Desktop, then after about 2 weeks
it started to FREEZE before that when it reached the Windows screen and
the Progress meter. I switched off the computer using the "ON" & "OFF"
switch, left it for a couple of minutes, and then switched it back on
again. The computer started as normal and I did not have any problems
again that day.
Now for the last couple of days, after turning the computer "OFF" and
then back "ON" again, the initial screen shows grey writing on a black
background and says, "Computer starting in Normal Mode in x seconds". I
do not do anything, the clock counts down, and it loads as it should
do. I have NO further problems for the rest of the day.
I have had Norton AntiVirus for the last 4 years and when I ran a scan
( with all definitions upto date ) it says that there are NO viruses.
The only downloads have been Windows Updates.
I am using Windows XP Home.

Any help will be greatly appreciated.
Many thanks in advance.
All the Best.
Paul
 
G

Gerry Cornell

Paul

Try testing your memory:
http://www.memtest86.com/

Also Boot Logging:
http://snipurl.com/jcl9

--


Hope this helps.

Gerry
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P

Paul Black

Thanks for the reply Gerry.

I will download the ...
http://snipurl.com/jcl9
.... from Microsoft tonight so it will become active in the morning.

This is because I have restarted my computer on numerous occasions over
the kast 4 weeks and have had NO problems within the days after the
initial FREEZING first thing. I have also turned "OFF" my computer for
a few hours and then turned it back "ON" again within the same day,
also without any problems. The problem I am having is ONLY when I first
turn it on in the morning.

Thanks again.
All the Best.
Paul
 
G

Gerry Cornell

Paul

http://snipurl.com/jcl9 is an Article about Boot Logging not a tool. I
use Snipurl to avoid overlong web addresses breaking in newsgroup posts.

--


Hope this helps.

Gerry
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~~~~~~~~~~~~~~~~~~~~~~~~
 
P

Paul Black

Sorry to be a pain Gerry, but I can't seem to be able to enable the
Boot Log. Have you got any pointers please.

All the Best.
Paul
 
G

Gerry Cornell

Paul

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315222

Keep tapping the F8 key during start-up. It is an irritant. I have a
boot menu delay of 5 seconds to enable me to choose how I want the
computer to boot. If you can't manage the F8 method come back.

--


Hope this helps.

Gerry
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~~~~~~~~~~~~~~~~~~~~~~~~
 
P

Paul Black

Cheers Gerry.

I will do the tapping F8 key during start-up in the morning when I
first turn the computer on, as this seems to be the only time this
problem occurs. I will then select "Enable Boot Logging", press
"Enter", and when the "Boot Menu" appears, and the words "Safe Mode"
appear in "Blue" at the bottom, I will select start in "Normal Mode"
and press "Enter".
Does this sound OK to you.

Thanks very much for your time on this.
I will let you know what happens.
All the Best.
Paul
 
G

Gerry Cornell

Paul

I think I may have confused you. You should:

Keep tapping F8 key during start-up.

The screen will stop and display a List of Options from which you make a
selection. Item 1 on the List is Safe Mode but you should NOT select
that option. Further down the List is "Enable Boot Logging". Using your
keyboard enter the number before "Enable Boot Logging". The computer
will then recommence the boot recording in the log and finish with the
Desktop displayed and running in Normal Mode.

Using Windows Explorer you will find ntbtlog.txt, which will / should
open with Notepad. Select File, Save As and name the file BootLog. This
will place the file in My Documents leaving the original safe. Next
delete all lines where the Driver has loaded to leave only those lines
which begin "Did not load driver" and save the file. Copy the list in a
further post here.

I have just gone through this proced ure on my own computer, except I
copied the content of ntbtlog.txt into Word. This is the result I got:

Service Pack 211 2 2005 00:07:30.500

Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS

Did not load driver \SystemRoot\System32\Drivers\lbrtfdc.SYS

Did not load driver \SystemRoot\System32\Drivers\Sfloppy.SYS

Did not load driver \SystemRoot\System32\Drivers\i2omgmt.SYS

Did not load driver \SystemRoot\System32\Drivers\Changer.SYS

Did not load driver \SystemRoot\System32\Drivers\Cdaudio.SYS

Did not load driver \SystemRoot\system32\DRIVERS\kbdhid.sys

Did not load driver \SystemRoot\System32\Drivers\PCIDump.SYS

Did not load driver \SystemRoot\System32\DRIVERS\rdbss.sys

Did not load driver \SystemRoot\System32\DRIVERS\mrxsmb.sys

Did not load driver \SystemRoot\System32\DRIVERS\ipnat.sys


--


Hope this helps.

Gerry
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Stourport, Worcs, England
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P

Paul Black

Hi Gerry,

Thank you VERY much for the detailed explanation.
I did as you suggested this morning.
I kept pressing the F8 key until the menu came up. I had to use the
arrow keys to move upto the "Enable Boot Logging" and then pressed
"Enter". It took me to another screen with "Enable Boot
Logging" in Blue at the bottom and asked me which installation I
wanted to start, I selected the only one I have got ( Windows XP Home )
and pressed "Enter". It then started to load.
The strange thing is, it loaded ALL the way this morning WITHOUT
FREEZING, the first time for weeks.
Anyway, I saved the "ntbtlog.txt" as "BootLog.txt" AND as
"BootLog.doc", just to be sure.
I shave stripped out the lines that said "Did Not Load Driver" and
am left with the list below.

Service Pack 111 3 2005 08:27:00.500
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\lbrtfdc.SYS
Did not load driver \SystemRoot\System32\Drivers\Sfloppy.SYS
Did not load driver \SystemRoot\System32\Drivers\i2omgmt.SYS
Did not load driver \SystemRoot\System32\Drivers\Changer.SYS
Did not load driver \SystemRoot\System32\Drivers\Cdaudio.SYS
Did not load driver \SystemRoot\System32\DRIVERS\kbdhid.sys
Did not load driver \SystemRoot\System32\Drivers\PCIDump.SYS
Did not load driver \SystemRoot\System32\drivers\afd.sys
Did not load driver \SystemRoot\System32\DRIVERS\rdbss.sys
Did not load driver \SystemRoot\System32\DRIVERS\mrxsmb.sys
Did not load driver \SystemRoot\System32\DRIVERS\ipnat.sys
Did not load driver \SystemRoot\System32\DRIVERS\ipnat.sys

Loaded driver
\??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20051102.019\NAVENG.Sys

Loaded driver
\??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20051102.019\NavEx15.Sys

Does NOT having the above drivers loaded STOP me from using anything on
my system please. It is strange though, that going through this process
this morning somehow stopped the FREEZING.

Thanks for ALL your Time and Help on this, it is appreciated.
All the Best.
Paul
 
P

Paul Black

Hi Gerry,

Thank you VERY much for the detailed explanation.
I did as you suggested this morning.
I kept pressing the F8 key until the menu came up. I had to use the
arrow keys to move upto the "Enable Boot Logging" and then pressed
"Enter". It took me to another screen with "Enable Boot
Logging" in Blue at the bottom and asked me which installation I
wanted to start, I selected the only one I have got ( Windows XP Home )
and pressed "Enter". It then started to load.
The strange thing is, it loaded ALL the way this morning WITHOUT
FREEZING, the first time for weeks.
Anyway, I saved the "ntbtlog.txt" as "BootLog.txt" AND as
"BootLog.doc", just to be sure.
I shave stripped out the lines that said "Did Not Load Driver" and
am left with the list below.

Service Pack 111 3 2005 08:27:00.500
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\lbrtfdc.SYS
Did not load driver \SystemRoot\System32\Drivers\Sfloppy.SYS
Did not load driver \SystemRoot\System32\Drivers\i2omgmt.SYS
Did not load driver \SystemRoot\System32\Drivers\Changer.SYS
Did not load driver \SystemRoot\System32\Drivers\Cdaudio.SYS
Did not load driver \SystemRoot\System32\DRIVERS\kbdhid.sys
Did not load driver \SystemRoot\System32\Drivers\PCIDump.SYS
Did not load driver \SystemRoot\System32\drivers\afd.sys
Did not load driver \SystemRoot\System32\DRIVERS\rdbss.sys
Did not load driver \SystemRoot\System32\DRIVERS\mrxsmb.sys
Did not load driver \SystemRoot\System32\DRIVERS\ipnat.sys
Did not load driver \SystemRoot\System32\DRIVERS\ipnat.sys

Loaded driver
\??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20051102.019\NAVENG.Sys

Loaded driver
\??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20051102.019\NavEx15.Sys

Does NOT having the above drivers loaded STOP me from using anything on
my system please. It is strange though, that going through this process
this morning somehow stopped the FREEZING.

Thanks for ALL your Time and Help on this, it is appreciated.
All the Best.
Paul
 
P

Paul Black

Hi Gerry,

After what seemed to be good yesterday in respect to "Enable Boot
Logging" and then it did NOT FREEZE, this morning when I turned on the
computer, I just got a BLACK screen, it did NOT even get pass stage
one. I pushed the "ON" & "OFF" button for several seconds to turn it
"OFF", left it a minute or two, and then turned it back "ON". I got the
screen that said, "Load Windows Normally", I pressed enter and it
loaded WITHOUT FREEZING. This is driving me "NUTS". Have you got any
suggestions please?.
I think I will leave the computer turned on over night tonight.

Thanks in advance.
All the Best.
Paul
 
P

Paul Black

Hi Gerry,

A new development.
My Norton is scheduled to run on a Friday night at 8.00 pm, last night,
it did NOT run.
I have had Norton AntiVirus2002 since 2001 and have NEVER had any
trouble with it it.
Here is the Norton line for the scheduled task entry :-

C:\PROGR~1\NORTON~1\NAVW32.exe/task:C:\DOCUME~1\ALLUSE~1\APPLIC~\Symantec\NORTON~1\Tasks\mycomp.sca

Any Advice or Help will be greatly appreciated.
All the Best.
Paul
 
G

Gerry Cornell

Paul

Try testing the Scheduled Task. Try Start, All Programs, Accessories,
System Tools, Scheduled Tasks. Place cursor on Norton Anti Virus -Scan
my Computer, right click and select Run. Does it start?

Regarding last nights failure click on Advanced and select View Log.
Find the log entries and copy / paste the relevant entries here.


--


Hope this helps.

Gerry
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Stourport, Worcs, England
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~~~~~~~~~~~~~~~~~~~~~~~~
 
P

Paul Black

Thanks for the reply Gerry,

I tried running Norton the way you suggested and nothing happened. It
still says as it did last night "Could NOT Run".
Sorry to be a bit thick, but what do you mean by click on Advanced and
select View Log please.
Yesterday I tried the "Enable Boot Log" again to see if that made any
difference but the computer FROZE before it got to the Desktop.

All the Best.
Paul
 
G

Gerry Cornell

Paul

Try Start, All Programs, Accessories,System Tools, Scheduled Tasks,
Advanced, View Log.

What do you have set up for protection in terms of a Firewall and anti
spyware?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
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Using invalid email address

Stourport, Worcs, England
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Please tell the newsgroup how any
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~~~~~~~~~~~~~~~~~~~~~~~~
 
P

Paul Black

Hi Gerry,

The reason I mentioned the fact that the scheduled task did NOT run as
normal is because I thought that it might have something to do with the
current problem.
Are you saying that this might me a contributing factor?, if NOT, I
would ideally like to have the system running OK and then I could sort
out NORTON.
I have the LAN through XP Firewalled AND the IPS through Telewest ( UK
) Firewalled.

I have Listed the Log beneath, it is LONG, but here it is :-
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 29/10/2005 11:52:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 29/10/2005 14:45:58
"Task Scheduler Service"
Started at 29/10/2005 15:39:01
"Symantec NetDetect.job" (NDETECT.EXE)
Started 29/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 29/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 29/10/2005 17:29:23
"Task Scheduler Service"
Started at 30/10/2005 07:49:56
"Task Scheduler Service"
Started at 30/10/2005 06:52:52
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 07:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 11:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 15:52:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 19:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 30/10/2005 21:51:39
"Task Scheduler Service"
Started at 31/10/2005 07:22:57
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 07:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 11:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 19:52:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 31/10/2005 21:57:49
"Task Scheduler Service"
Started at 01/11/2005 07:55:24
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 15:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 15:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 19:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 19:52:04
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 23:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 02/11/2005 00:04:38
"Task Scheduler Service"
Started at 02/11/2005 06:38:45
"Task Scheduler Service"
Started at 02/11/2005 06:43:12
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 07:52:06
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 07:52:20
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 15:52:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 19:52:04
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 19:52:07
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 02/11/2005 23:09:46
"Task Scheduler Service"
Started at 03/11/2005 08:27:31
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 11:52:02
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 19:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 03/11/2005 22:07:21
"Task Scheduler Service"
Started at 04/11/2005 07:06:35
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 07:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Started at 04/11/2005 12:40:13
"Task Scheduler Service"
Started at 04/11/2005 12:44:04
"Task Scheduler Service"
Started at 04/11/2005 12:56:24
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 19:52:01
Result: The task completed with an exit code of (0).
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 04/11/2005
20:00:00 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 23:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 23:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 03:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 03:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 07:52:00
Result: The task completed with an exit code of (0).
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:16:04 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:16:44 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:28:16 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 11:52:03
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 15:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 15:52:05
Result: The task completed with an exit code of (0).
[ ***** Most recent entry is above this line ***** ]



"Symantec NetDetect.job" (NDETECT.EXE)
Started 20/10/2005 13:54:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 20/10/2005 13:54:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 20/10/2005 17:54:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 20/10/2005 17:54:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 20/10/2005 21:37:33
"Task Scheduler Service"
Started at 21/10/2005 07:31:20
"Task Scheduler Service"
Started at 21/10/2005 07:38:06
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 09:54:04
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 09:55:00
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 21/10/2005 11:10:04
"Task Scheduler Service"
Started at 21/10/2005 11:11:03
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 13:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 13:57:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 17:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 17:57:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 21/10/2005 18:36:21
"Task Scheduler Service"
Started at 22/10/2005 07:43:00
"Task Scheduler Service"
Started at 22/10/2005 07:53:19
"Task Scheduler Service"
Exited at 22/10/2005 08:21:33
"Task Scheduler Service"
Started at 22/10/2005 08:22:28
"Symantec NetDetect.job" (NDETECT.EXE)
Started 22/10/2005 09:57:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 22/10/2005 09:57:05
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 22/10/2005 12:13:57
"Task Scheduler Service"
Started at 22/10/2005 15:53:38
"Task Scheduler Service"
Started at 22/10/2005 16:48:40
"Task Scheduler Service"
Exited at 22/10/2005 17:03:04
"Task Scheduler Service"
Started at 24/10/2005 08:58:17
"Symantec NetDetect.job" (NDETECT.EXE)
Started 24/10/2005 09:57:02
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 24/10/2005 09:57:08
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 24/10/2005 13:03:14
"Task Scheduler Service"
Started at 24/10/2005 16:07:11
"Task Scheduler Service"
Started at 24/10/2005 16:09:41
"Symantec NetDetect.job" (NDETECT.EXE)
Started 24/10/2005 17:57:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 24/10/2005 17:57:06
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 24/10/2005 18:40:16
"Task Scheduler Service"
Started at 25/10/2005 08:04:46
"Symantec NetDetect.job" (NDETECT.EXE)
Started 25/10/2005 09:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 25/10/2005 09:57:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 25/10/2005 13:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 25/10/2005 13:57:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 25/10/2005 15:15:50
"Task Scheduler Service"
Started at 26/10/2005 08:19:54
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 09:57:01 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 13:57:00 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 17:57:03 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Task Scheduler Service"
Exited at 26/10/2005 18:29:35
"Task Scheduler Service"
Started at 26/10/2005 18:30:35
"Task Scheduler Service"
Exited at 26/10/2005 20:49:27
"Task Scheduler Service"
Started at 26/10/2005 20:50:32
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 21:57:01 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Task Scheduler Service"
Exited at 26/10/2005 23:33:21
"Task Scheduler Service"
Started at 26/10/2005 23:34:44
"Symantec NetDetect.job" (NDETECT.EXE)
Started 26/10/2005 23:47:21
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 26/10/2005 23:47:24
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 26/10/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 26/10/2005 23:52:09
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 01:26:28
"Task Scheduler Service"
Started at 27/10/2005 01:27:31
"Task Scheduler Service"
Exited at 27/10/2005 01:32:19
"Task Scheduler Service"
Started at 27/10/2005 01:33:20
"Task Scheduler Service"
Exited at 27/10/2005 02:48:40
"Task Scheduler Service"
Started at 27/10/2005 09:01:58
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 11:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 12:55:56
"Task Scheduler Service"
Started at 27/10/2005 12:56:57
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 15:52:07
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 15:52:13
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 18:26:58
"Task Scheduler Service"
Started at 27/10/2005 18:27:53
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 19:52:03
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 23:52:04
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 28/10/2005 00:05:05
"Task Scheduler Service"
Started at 28/10/2005 08:44:54
"Task Scheduler Service"
Started at 28/10/2005 08:58:37
"Symantec NetDetect.job" (NDETECT.EXE)
Started 28/10/2005 11:52:03
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 28/10/2005 11:52:07
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 28/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 28/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 28/10/2005 19:24:59
"Task Scheduler Service"
Started at 29/10/2005 08:33:16
"Task Scheduler Service"
Started at 29/10/2005 08:38:47
"Symantec NetDetect.job" (NDETECT.EXE)
Started 29/10/2005 11:52:00

I am going to leave my computer on as this is the ONLY way at the
moment that I can gurantee that I have access to my files.

I appreciate BIG TIME your perseverance.
All the Best
Paul
 
G

Gerry Cornell

Paul

Can you run start Norton Anti Virus without using Task Scheduler.

The error code 0x8004130f points to a Task Scheduler problem not a
Norton problem. Have you installed the Windows XP SP2 update?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~



Paul Black said:
Hi Gerry,

The reason I mentioned the fact that the scheduled task did NOT run as
normal is because I thought that it might have something to do with
the
current problem.
Are you saying that this might me a contributing factor?, if NOT, I
would ideally like to have the system running OK and then I could sort
out NORTON.
I have the LAN through XP Firewalled AND the IPS through Telewest ( UK
) Firewalled.

I have Listed the Log beneath, it is LONG, but here it is :-
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 29/10/2005 11:52:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 29/10/2005 14:45:58
"Task Scheduler Service"
Started at 29/10/2005 15:39:01
"Symantec NetDetect.job" (NDETECT.EXE)
Started 29/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 29/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 29/10/2005 17:29:23
"Task Scheduler Service"
Started at 30/10/2005 07:49:56
"Task Scheduler Service"
Started at 30/10/2005 06:52:52
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 07:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 11:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 15:52:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 19:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 30/10/2005 21:51:39
"Task Scheduler Service"
Started at 31/10/2005 07:22:57
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 07:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 11:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 19:52:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 31/10/2005 21:57:49
"Task Scheduler Service"
Started at 01/11/2005 07:55:24
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 15:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 15:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 19:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 19:52:04
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 23:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 02/11/2005 00:04:38
"Task Scheduler Service"
Started at 02/11/2005 06:38:45
"Task Scheduler Service"
Started at 02/11/2005 06:43:12
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 07:52:06
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 07:52:20
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 15:52:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 19:52:04
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 19:52:07
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 02/11/2005 23:09:46
"Task Scheduler Service"
Started at 03/11/2005 08:27:31
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 11:52:02
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 19:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 03/11/2005 22:07:21
"Task Scheduler Service"
Started at 04/11/2005 07:06:35
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 07:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Started at 04/11/2005 12:40:13
"Task Scheduler Service"
Started at 04/11/2005 12:44:04
"Task Scheduler Service"
Started at 04/11/2005 12:56:24
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 19:52:01
Result: The task completed with an exit code of (0).
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 04/11/2005
20:00:00 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 23:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 23:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 03:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 03:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 07:52:00
Result: The task completed with an exit code of (0).
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:16:04 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:16:44 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:28:16 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 11:52:03
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 15:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 15:52:05
Result: The task completed with an exit code of (0).
[ ***** Most recent entry is above this line ***** ]



"Symantec NetDetect.job" (NDETECT.EXE)
Started 20/10/2005 13:54:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 20/10/2005 13:54:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 20/10/2005 17:54:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 20/10/2005 17:54:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 20/10/2005 21:37:33
"Task Scheduler Service"
Started at 21/10/2005 07:31:20
"Task Scheduler Service"
Started at 21/10/2005 07:38:06
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 09:54:04
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 09:55:00
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 21/10/2005 11:10:04
"Task Scheduler Service"
Started at 21/10/2005 11:11:03
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 13:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 13:57:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 17:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 17:57:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 21/10/2005 18:36:21
"Task Scheduler Service"
Started at 22/10/2005 07:43:00
"Task Scheduler Service"
Started at 22/10/2005 07:53:19
"Task Scheduler Service"
Exited at 22/10/2005 08:21:33
"Task Scheduler Service"
Started at 22/10/2005 08:22:28
"Symantec NetDetect.job" (NDETECT.EXE)
Started 22/10/2005 09:57:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 22/10/2005 09:57:05
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 22/10/2005 12:13:57
"Task Scheduler Service"
Started at 22/10/2005 15:53:38
"Task Scheduler Service"
Started at 22/10/2005 16:48:40
"Task Scheduler Service"
Exited at 22/10/2005 17:03:04
"Task Scheduler Service"
Started at 24/10/2005 08:58:17
"Symantec NetDetect.job" (NDETECT.EXE)
Started 24/10/2005 09:57:02
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 24/10/2005 09:57:08
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 24/10/2005 13:03:14
"Task Scheduler Service"
Started at 24/10/2005 16:07:11
"Task Scheduler Service"
Started at 24/10/2005 16:09:41
"Symantec NetDetect.job" (NDETECT.EXE)
Started 24/10/2005 17:57:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 24/10/2005 17:57:06
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 24/10/2005 18:40:16
"Task Scheduler Service"
Started at 25/10/2005 08:04:46
"Symantec NetDetect.job" (NDETECT.EXE)
Started 25/10/2005 09:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 25/10/2005 09:57:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 25/10/2005 13:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 25/10/2005 13:57:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 25/10/2005 15:15:50
"Task Scheduler Service"
Started at 26/10/2005 08:19:54
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 09:57:01 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 13:57:00 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 17:57:03 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Task Scheduler Service"
Exited at 26/10/2005 18:29:35
"Task Scheduler Service"
Started at 26/10/2005 18:30:35
"Task Scheduler Service"
Exited at 26/10/2005 20:49:27
"Task Scheduler Service"
Started at 26/10/2005 20:50:32
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 21:57:01 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Task Scheduler Service"
Exited at 26/10/2005 23:33:21
"Task Scheduler Service"
Started at 26/10/2005 23:34:44
"Symantec NetDetect.job" (NDETECT.EXE)
Started 26/10/2005 23:47:21
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 26/10/2005 23:47:24
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 26/10/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 26/10/2005 23:52:09
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 01:26:28
"Task Scheduler Service"
Started at 27/10/2005 01:27:31
"Task Scheduler Service"
Exited at 27/10/2005 01:32:19
"Task Scheduler Service"
Started at 27/10/2005 01:33:20
"Task Scheduler Service"
Exited at 27/10/2005 02:48:40
"Task Scheduler Service"
Started at 27/10/2005 09:01:58
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 11:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 12:55:56
"Task Scheduler Service"
Started at 27/10/2005 12:56:57
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 15:52:07
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 15:52:13
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 18:26:58
"Task Scheduler Service"
Started at 27/10/2005 18:27:53
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 19:52:03
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 23:52:04
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 28/10/2005 00:05:05
"Task Scheduler Service"
Started at 28/10/2005 08:44:54
"Task Scheduler Service"
Started at 28/10/2005 08:58:37
"Symantec NetDetect.job" (NDETECT.EXE)
Started 28/10/2005 11:52:03
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 28/10/2005 11:52:07
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 28/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 28/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 28/10/2005 19:24:59
"Task Scheduler Service"
Started at 29/10/2005 08:33:16
"Task Scheduler Service"
Started at 29/10/2005 08:38:47
"Symantec NetDetect.job" (NDETECT.EXE)
Started 29/10/2005 11:52:00

I am going to leave my computer on as this is the ONLY way at the
moment that I can gurantee that I have access to my files.

I appreciate BIG TIME your perseverance.
All the Best
Paul

Gerry said:
Paul

Try Start, All Programs, Accessories,System Tools, Scheduled Tasks,
Advanced, View Log.

What do you have set up for protection in terms of a Firewall and
anti
spyware?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~
Click to expand...
Click to expand...
 
P

Paul Black

Hi Gerry,

Thanks for the reply.
Yes I can run Norton without using Task Scheduler.
I have NOT installed Windows XP SP2 update because everybody has said
it is NOT stable. But the funny thing is, when I do Windows Update it
NO longer appears as an option for download.

Thanks in advance.
All the Best.
Paul

Gerry said:
Paul

Can you run start Norton Anti Virus without using Task Scheduler.

The error code 0x8004130f points to a Task Scheduler problem not a
Norton problem. Have you installed the Windows XP SP2 update?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~



Paul Black said:
Hi Gerry,

The reason I mentioned the fact that the scheduled task did NOT run as
normal is because I thought that it might have something to do with
the
current problem.
Are you saying that this might me a contributing factor?, if NOT, I
would ideally like to have the system running OK and then I could sort
out NORTON.
I have the LAN through XP Firewalled AND the IPS through Telewest ( UK
) Firewalled.

I have Listed the Log beneath, it is LONG, but here it is :-
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 29/10/2005 11:52:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 29/10/2005 14:45:58
"Task Scheduler Service"
Started at 29/10/2005 15:39:01
"Symantec NetDetect.job" (NDETECT.EXE)
Started 29/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 29/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 29/10/2005 17:29:23
"Task Scheduler Service"
Started at 30/10/2005 07:49:56
"Task Scheduler Service"
Started at 30/10/2005 06:52:52
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 07:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 11:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 15:52:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 30/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 30/10/2005 19:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 30/10/2005 21:51:39
"Task Scheduler Service"
Started at 31/10/2005 07:22:57
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 07:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 11:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 31/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 31/10/2005 19:52:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 31/10/2005 21:57:49
"Task Scheduler Service"
Started at 01/11/2005 07:55:24
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 15:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 15:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 19:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 19:52:04
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 01/11/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 01/11/2005 23:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 02/11/2005 00:04:38
"Task Scheduler Service"
Started at 02/11/2005 06:38:45
"Task Scheduler Service"
Started at 02/11/2005 06:43:12
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 07:52:06
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 07:52:20
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 15:52:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 02/11/2005 19:52:04
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 02/11/2005 19:52:07
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 02/11/2005 23:09:46
"Task Scheduler Service"
Started at 03/11/2005 08:27:31
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 11:52:02
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 11:52:05
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 03/11/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 03/11/2005 19:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 03/11/2005 22:07:21
"Task Scheduler Service"
Started at 04/11/2005 07:06:35
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 07:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Started at 04/11/2005 12:40:13
"Task Scheduler Service"
Started at 04/11/2005 12:44:04
"Task Scheduler Service"
Started at 04/11/2005 12:56:24
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 15:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 19:52:01
Result: The task completed with an exit code of (0).
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 04/11/2005
20:00:00 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE)
Started 04/11/2005 23:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 04/11/2005 23:52:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 03:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 03:52:00
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 07:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 07:52:00
Result: The task completed with an exit code of (0).
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:16:04 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:16:44 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Norton AntiVirus - Scan my computer.job" (NAVW32.exe) 05/11/2005
11:28:16 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 11:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 11:52:03
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 05/11/2005 15:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 05/11/2005 15:52:05
Result: The task completed with an exit code of (0).
[ ***** Most recent entry is above this line ***** ]



"Symantec NetDetect.job" (NDETECT.EXE)
Started 20/10/2005 13:54:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 20/10/2005 13:54:02
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 20/10/2005 17:54:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 20/10/2005 17:54:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 20/10/2005 21:37:33
"Task Scheduler Service"
Started at 21/10/2005 07:31:20
"Task Scheduler Service"
Started at 21/10/2005 07:38:06
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 09:54:04
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 09:55:00
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 21/10/2005 11:10:04
"Task Scheduler Service"
Started at 21/10/2005 11:11:03
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 13:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 13:57:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 21/10/2005 17:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 21/10/2005 17:57:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 21/10/2005 18:36:21
"Task Scheduler Service"
Started at 22/10/2005 07:43:00
"Task Scheduler Service"
Started at 22/10/2005 07:53:19
"Task Scheduler Service"
Exited at 22/10/2005 08:21:33
"Task Scheduler Service"
Started at 22/10/2005 08:22:28
"Symantec NetDetect.job" (NDETECT.EXE)
Started 22/10/2005 09:57:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 22/10/2005 09:57:05
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 22/10/2005 12:13:57
"Task Scheduler Service"
Started at 22/10/2005 15:53:38
"Task Scheduler Service"
Started at 22/10/2005 16:48:40
"Task Scheduler Service"
Exited at 22/10/2005 17:03:04
"Task Scheduler Service"
Started at 24/10/2005 08:58:17
"Symantec NetDetect.job" (NDETECT.EXE)
Started 24/10/2005 09:57:02
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 24/10/2005 09:57:08
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 24/10/2005 13:03:14
"Task Scheduler Service"
Started at 24/10/2005 16:07:11
"Task Scheduler Service"
Started at 24/10/2005 16:09:41
"Symantec NetDetect.job" (NDETECT.EXE)
Started 24/10/2005 17:57:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 24/10/2005 17:57:06
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 24/10/2005 18:40:16
"Task Scheduler Service"
Started at 25/10/2005 08:04:46
"Symantec NetDetect.job" (NDETECT.EXE)
Started 25/10/2005 09:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 25/10/2005 09:57:01
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 25/10/2005 13:57:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 25/10/2005 13:57:02
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 25/10/2005 15:15:50
"Task Scheduler Service"
Started at 26/10/2005 08:19:54
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 09:57:01 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 13:57:00 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 17:57:03 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Task Scheduler Service"
Exited at 26/10/2005 18:29:35
"Task Scheduler Service"
Started at 26/10/2005 18:30:35
"Task Scheduler Service"
Exited at 26/10/2005 20:49:27
"Task Scheduler Service"
Started at 26/10/2005 20:50:32
"Symantec NetDetect.job" (NDETECT.EXE) 26/10/2005 21:57:01 ** ERROR **
The attempt to retrieve account information for the specified task
failed; therefore, the task did not run. Either an error occurred, or
no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated.
"Task Scheduler Service"
Exited at 26/10/2005 23:33:21
"Task Scheduler Service"
Started at 26/10/2005 23:34:44
"Symantec NetDetect.job" (NDETECT.EXE)
Started 26/10/2005 23:47:21
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 26/10/2005 23:47:24
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 26/10/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 26/10/2005 23:52:09
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 01:26:28
"Task Scheduler Service"
Started at 27/10/2005 01:27:31
"Task Scheduler Service"
Exited at 27/10/2005 01:32:19
"Task Scheduler Service"
Started at 27/10/2005 01:33:20
"Task Scheduler Service"
Exited at 27/10/2005 02:48:40
"Task Scheduler Service"
Started at 27/10/2005 09:01:58
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 11:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 11:52:03
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 12:55:56
"Task Scheduler Service"
Started at 27/10/2005 12:56:57
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 15:52:07
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 15:52:13
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 27/10/2005 18:26:58
"Task Scheduler Service"
Started at 27/10/2005 18:27:53
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 19:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 19:52:03
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 27/10/2005 23:52:01
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 27/10/2005 23:52:04
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 28/10/2005 00:05:05
"Task Scheduler Service"
Started at 28/10/2005 08:44:54
"Task Scheduler Service"
Started at 28/10/2005 08:58:37
"Symantec NetDetect.job" (NDETECT.EXE)
Started 28/10/2005 11:52:03
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 28/10/2005 11:52:07
Result: The task completed with an exit code of (0).
"Symantec NetDetect.job" (NDETECT.EXE)
Started 28/10/2005 15:52:00
"Symantec NetDetect.job" (NDETECT.EXE)
Finished 28/10/2005 15:52:01
Result: The task completed with an exit code of (0).
"Task Scheduler Service"
Exited at 28/10/2005 19:24:59
"Task Scheduler Service"
Started at 29/10/2005 08:33:16
"Task Scheduler Service"
Started at 29/10/2005 08:38:47
"Symantec NetDetect.job" (NDETECT.EXE)
Started 29/10/2005 11:52:00

I am going to leave my computer on as this is the ONLY way at the
moment that I can gurantee that I have access to my files.

I appreciate BIG TIME your perseverance.
All the Best
Paul

Gerry said:
Paul

Try Start, All Programs, Accessories,System Tools, Scheduled Tasks,
Advanced, View Log.

What do you have set up for protection in terms of a Firewall and
anti
spyware?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~


Thanks for the reply Gerry,

I tried running Norton the way you suggested and nothing happened.
It
still says as it did last night "Could NOT Run".
Sorry to be a bit thick, but what do you mean by click on Advanced
and
select View Log please.
Yesterday I tried the "Enable Boot Log" again to see if that made
any
difference but the computer FROZE before it got to the Desktop.

All the Best.
Paul
Click to expand...
Click to expand...
Click to expand...
 
G

Gerry Cornell

Paul

I would go with installing Windows XP SP2. It gives you much greater
system security. However, it is best installed from the CD. Contact
Microsoft for a free disk.

Contact point and System Requirements:
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx

We seem to have been side tracked from resolving the freeze problem!

Try right clicking the My Computer icon on the Desktop and selecting
Hardware, Device Manager. Look for yellow question marks and advise
details of any found.

When you get a freeze are there any subsequent error messages? Post
details.

What Error Reports (if any) are there in Event Viewer in the System
Section? Post copies where the Event Type is error.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer.
When researching the meaning of the error, information regarding Event
ID, Source
and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the
error you want to copy. In the window, which appears is a button
resembling two
pages. Double click the button and close Event Viewer. Now start your
message
(email) and do a paste into the body of the message. This will paste the
info from the
Event Viewer Error Report complete with links into the message. Make
sure this is
the first paste after exiting from Event Viewer.

Another possibility is spyware activity.

When dealing with a persistent virus / trojan you need to delete system
restore points and not use them as they will contain the virus and put
it back into your system. Turn off System Restore until cleaning is
finished. Also run your anti-virus with updated definitions in safe
mode. Sometimes you need to run an anti-virus from a floppy and Trend
offer one that can be used.

Create a new folder named Sysclean (e.g., C:\Program files\Sysclean, or
just a desktop folder).
Download Sysclean.com (http://www.trendmicro.com/download/dcs.asp) and
place it in this folder.

Download the latest Controlled Pattern Release zip
(http://www.trendmicro.com/download/pattern.asp, e.g., lpt123.zip) and
extract its contents to the same folder. See the Readme text file for
additional instructions.

Delete Temporary Internet Files (IE Tools>Internet Options>General)
accepting the option to delete all offline content. Reboot and delete
contents of all TEMP folders and then your Recycle Bin.

Close all running programs including your anti-virus application, go
offline, and run Sysclean. For best results, do nothing with the machine
until the scan completes.

If the scan shows any infections in System Restore files and you're
running WinXP, create a new Restore Point
(Start>Programs>Accessories>System Tools>System Restore), then delete
all but the most recent Restore Point (Start>Programs>Accessories>System
Tools>Disk Cleanup>More options).

Work through the spyware removal programmes etc in turn in safe mode
until you get no results.

Afterwards, update your own anti-virus application and perform another
full system scan.

Finally run HijackThis and post the HijackThis log to the HijackThis
forum here:
http://aumha.net/

You will need to register with Aumha to be able to post.

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~
 
L

Leythos

Thanks for the reply.
Yes I can run Norton without using Task Scheduler.
I have NOT installed Windows XP SP2 update because everybody has said
it is NOT stable. But the funny thing is, when I do Windows Update it
NO longer appears as an option for download.
Click to expand...

Unless your machine is/was unstable to start with, unless you are
running some special software that is not supporting SP2, SP2 is very
stable and works great.

I've only seen ONE instance (personally) where SP2 would not install,
and after updating the BIOS it installed perfectly - Dell even mentioned
that the BIOS update was needed for SP2 to work properly, but I didn't
check until the install failed the first time.
 

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