Please Help PC freezes

[Guest]

Hello,

I am having a problem with a laptop running Windows XP professional. Over
the weekend I started to notice the machine completely freezing up to where I
would been to shut it down with the power button and then start it back up
with the power button. I have run adaware, and also spybot, as well as an
antivirus program and that has not helped. I have noticed but havent
completely narrowed it down to being connected to the internet. I would need
to remove my network cable and see if it happens to completely determine
that. What I have noticed is that the last few times its happened, it
happened while being connected to the internet or while bring up a webpage.

I no idea how to continue to diagnose this, or fix it. I have not
installed any new hardware, or software lately and the hard drive appears to
be fine, I have not received any messages or have had any problems booting up
the machine. The freezes do not seem to occur at any fixed amount of time.

Any help I can get is greatly appreciated.

Thanks
Mike

 

[Andre Da Costa]

Are you connecting to the internet through a router? If so disconnect it or
disconnect from the Internet first then shutdown.

See link:
http://support.microsoft.com/?kbid=308029

Andre