Please Help...cookie problem with detail explanation

[computer_iliterate]

I narrowed down the problem but I need help solving
the "cookie" problem. First, I use bluelight.com as my
ISP. I use Internet Explorer 5.0 and i'm an eBay user. I
use Windows 2000 Professional.
Now for the steps and problem: 1) I sign into my ISP, 2) I
go to eBay.com and sign-in, 3) The next page after signing-
in gives me three primary links to click on: item I last
looked at, my ebay and sell your item. When I click
on "item I last looked at" and "sell your item" everything
works fine. However, when I click on "my ebay" (which is
the most important option for me) I get the white page
that reads something like, "page cannot be displayed".
After trial and error, when I do the following steps AFTER
the "page cannot be displayed" appears then "my eBay" will
work. These are the steps: a) I will click on the back
button and the three above options will reappear, b) then
go into windows explorer>c drive>documents and
settings>lisa>cookies. Then I will delete all cookies
except for the index folder. After those steps, then I go
into WINNT>temporary internet files>content.IES. Then I
will delete all cookies in that folder.
After doing the above steps of deleting the cookies then I
proceed to click on the "my eBay" option and it works
perfectly. Off the top of my head, it will continue to
work properly 90% of the time even if I exit "my eBay"
then surf the web then re-enter "my eBay" during the SAME
SESSION. But the "my eBay" page will almost certainly not
load properly when I reboot my machine. So the question
is: What do I need to do in order for me not to have to do
these repetitious steps when I want "my eBay" page to load
properly each and everytime.
Thank you in advance.

 

[Gary Smith]

Your problem is almost certainly related to IE and not to the operating
system itself, so if this doesn't help you might try posying in an
IE-related group.

I suspect that the index.dat file in your Cookies folder may have become
corrupted. Try deleting it along with everything else in that folder.
You may need to log on as a different user in order to do that. The
Administrator account should work unless that's what you routinely use.
In that case, create a new user, add it to the Administrators group, and
use that to delete the file. Every system should have two
administrator-level acoounts anyway, with the passwords carefully written
down and stored away in case of disaster.