Plain Text messages get corrupted

[Tadjio]

For the last week, I have had something very strange:

When I reply to a Plain Text message,
and indeed if I write a new one,
the resulting 'Sent' Message appears
in 'Chinese' characters - it is all corrupt
and the recipient gets the same.

Does anyone have a suggestion how to solve this?

I have been using Outlook for many years
and have been on Outlook 2007 for a year.
I usually post in html.

Thanks

 

[Diane Poremsky [MVP]]

what encoding do you use? did you try Office Diagnostics?

--
Diane Poremsky [MVP - Outlook]



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[Tadjio]

Thanks for your reply, Diane.
My encoding is "Western European (Windows)"
which I never changed before this trouble.
I have tried US-ASCII, Unicode-8 and W.E. (ISO)
but no difference :-(

This problem only started a week ago
and I didn't change anything in Outlook or Word.

Strangely, after I run the Install / Repair option
and then restart Windows, the problem is fixed
until I close down and restart again...

Where are the Office Diagnostics?
--
Tadjio

what encoding do you use? did you try Office Diagnostics?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

For the last week, I have had something very strange:

When I reply to a Plain Text message,
and indeed if I write a new one,
the resulting 'Sent' Message appears
in 'Chinese' characters - it is all corrupt
and the recipient gets the same.

Does anyone have a suggestion how to solve this?

I have been using Outlook for many years
and have been on Outlook 2007 for a year.
I usually post in html.

Thanks

 

[Robin]

I have a similar problem but in Outlook 2003. I ran Detect and Repair which
*seems* to have corrected the problem. (In the Help menu, for Tadjio.)
However, my email history and contact lists have been wiped clean. Is this
stored anywhere on my hard drive? If not, I have my entire system backed up
and should be able to restore them. What files should I look for?

Robin

what encoding do you use? did you try Office Diagnostics?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

For the last week, I have had something very strange:

When I reply to a Plain Text message,
and indeed if I write a new one,
the resulting 'Sent' Message appears
in 'Chinese' characters - it is all corrupt
and the recipient gets the same.

Does anyone have a suggestion how to solve this?

I have been using Outlook for many years
and have been on Outlook 2007 for a year.
I usually post in html.

Thanks

 

[Tadjio]

I have run the Office 2007 installation "Repair" facility.
It works after the necessary system restart but then
stops working after the next restart of the PC :-(

I will try the Office Diagnostics in the 2007 Help tomorrow.
--
Tadjio

I have a similar problem but in Outlook 2003. I ran Detect and Repair
which *seems* to have corrected the problem. (In the Help menu, for
Tadjio.) However, my email history and contact lists have been wiped clean.
Is this stored anywhere on my hard drive? If not, I have my entire system
backed up and should be able to restore them. What files should I look
for?

Robin

what encoding do you use? did you try Office Diagnostics?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

For the last week, I have had something very strange:

When I reply to a Plain Text message,
and indeed if I write a new one,
the resulting 'Sent' Message appears
in 'Chinese' characters - it is all corrupt
and the recipient gets the same.

Does anyone have a suggestion how to solve this?

I have been using Outlook for many years
and have been on Outlook 2007 for a year.
I usually post in html.

Thanks

 

[Brian Tillman [MVP - Outlook]]

I have run the Office 2007 installation "Repair" facility.
It works after the necessary system restart but then
stops working after the next restart of the PC :-(

I will try the Office Diagnostics in the 2007 Help tomorrow.

Help>Office Diagnostics won't do any more for you than the Office
installation repair facility. Open the folder containing your PST and see
if you have more than one PST. Contacts and mail are both kept in the same
file. It's conceivable that running the repair has created a new mail
profile or a new PST. If either has happened, you should be able to
reconnect your original PST to your mail profile and make it the delivery
location, putting things back as you expect.

 

[Robin]

Yes that fixed everything. I also notice that Bullguard has boxes in its
virus checker for both incoming and outgoing mail that you can uncheck.
They are now unchecked. Thanks for your help. And I learned a few things
too.

Robin

 

[Tadjio]

I also looked at the incoming and outgoing mail monitoring
in Bullguard. At present I have them unchecked too
until this issue is resolved.
It makes sense to 'check' incoming mail doesn't it?

 

[Robin]

I do agree unles one is ever vigilant and have turned incoming back on. The
reasoning behind having outgoing off does make sense and it has resolved the
problem.

Robin

 

[Tadjio]

For me, switching 'outgoing' off wasn't sufficient.
I had to switch off Bullguard's Spamfilter.

 

[Brian Tillman [MVP - Outlook]]

It makes sense to 'check' incoming mail doesn't it?

Not really. Every AV program of which I'm aware has a real-time or on-access
scanner that monitors any file that you open If you get an infected message
and attempt to launch the payload, that on-access scanner will detect the
infection at that point.

 

[Tadjio]

Not really. Every AV program of which I'm aware has a real-time or
on-access scanner that monitors any file that you open If you get an
infected message and attempt to launch the payload, that on-access scanner
will detect the infection at that point.

I would much prefer Bullguard to 'quarantine' a virus
when it arrives, putting my email in a distinct folder
and alerting me to a potential problem
then
innocently saving an attachment and trying to open it
and only then discovering there is a virus.

 

[Brian Tillman [MVP - Outlook]]

I would much prefer Bullguard to 'quarantine' a virus
when it arrives, putting my email in a distinct folder
and alerting me to a potential problem
then
innocently saving an attachment and trying to open it
and only then discovering there is a virus.

Then you want trouble with your mail sending or reception.

 

[Tadjio]

Then you want trouble with your mail sending or reception.

What trouble?
Please can you be more specific?
Also why do you mention mail sending
when I was talking about mail reception?

 

[Brian Tillman [MVP - Outlook]]

What trouble?
Please can you be more specific?

Spend a little time browsing this newsgroup and you'll see all the trouble
scanning mail can cause.

Also why do you mention mail sending
when I was talking about mail reception?

Usually when you have mail scanning enabled, it scans both incoming and
outgoing messages.

 

[Tadjio]

Spend a little time browsing this newsgroup and you'll see all the trouble
scanning mail can cause.


Usually when you have mail scanning enabled, it scans both incoming and
outgoing messages.

Thank you.
Bullguard can scan incoming, outgoing, both or none.