Personal antivirus pop up

T

Tom Russell

The kids have been using my computer, and I may have picked up a virus. I
don'tknow if it came through windows mail or one of their facebook deals,
but I'll ask for help here since I'm not a facebook user. There is a
'Personal Antivirus' icon on my desktop as of 8/11/09 at 12:42 EST according
to properties. Also on my bottom toolbar or menu thing. Tried using
'uninstall program' from control panel, but personal antivirus not found.
The icon is a little yellow or gold shield with diagonal bars on it, looking
kind of official, but I don't think so. Also started getting a pop up on
bottom right of screen about a Trojan win32, but I think it's just to scare
me into something. It offers block or ignore, so I ignore, and it's back in
a couple of minutes. Any suggestions, aside from the obvious 'keep the kids
off the computer'? Thanks, Tom
 
D

DL

2.Clean HDD
Delete files using Disk Cleanup (if on Vista)
http://windowshelp.microsoft.com/Windows/en-US/help/1264bc24-72a8-48aa-84e3-a355327139d91033.mspx

3.Download/execute:
Malwarebytes© Corporation - Anti-Malware
http://www.malwarebytes.org/mbam/program/mbam-setup.exe
--and--
SuperAntispyware - Free
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE

4.Download and execute HiJack This! (HJT)
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

Please, do not post HJT logs to this newsgroup.
Fora where you can get expert advice for HiJack This! (HJT) logs.

http://www.thespykiller.co.uk/index.php?board=3.0
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.tomcoyote.org/index.php?showforum=27
http://www.bleepingcomputer.com/forums/forum22.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://www.5starsupport.com/ipboard/index.php?showforum=18
http://www.theeldergeek.com/forum/index.php?s=2e9ea4e19d3289dd877ab75a8220bff6&showforum=29

NOTE:
Registration is required in any of the above mentioned fora before posting
a HJT log and read the 'stickies' (instructions/guidelines) for the
respective HJT forum.

Additional information:
GMER - is an application that detects and removes rootkits.
http://www.gmer.net/index.php

For additional assistance in relation GMER scan results consult either
http://antirootkit.com/forums/index.php?sid=9e746bb696ac0bb38781ffe4361c3a17
--or--
http://www.thespykiller.co.uk/index.php?board=3.0

For Vista the most dependable defenses are:
1. Do not work in elevated level; Day-to-day work should be performed
while the User Account Control (UAC) is enabled.
User Account Control Step-by-Step Guide.
http://technet.microsoft.com/en-us/library/cc709691.aspx

Understanding and Configuring User Account Control in Windows Vista.
http://technet.microsoft.com/en-us/library/cc709628.aspx

2. Familiarize yourself with "Services Hardening in Windows Vista".
Services Hardening in Windows Vista
http://www.microsoft.com/technet/technetmag/issues/2007/01/SecurityWatch/
Educational reading:
10 Immutable Laws of Security
http://technet.microsoft.com/en-us/library/cc722487.aspx

3. Don't expose services to public networks.
Windows Vista Service Configurations Introduction
http://www.blackviper.com/WinVista/servicecfg.htm

4. Keep your operating (OS) system (and all software on it)
updated/patched. (Got SP1 yet?).
Windows update.
http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
Secunia Personal Software Inspector
http://secunia.com/software_inspector
https://psi.secunia.com/
--And--
M/S Security Baseline Analyzer 2.0
http://www.microsoft.com/downloads/...06-B5F9-4DAD-BE9D-7B51EC2E5AC9&displaylang=en
can assist also.

Why Service Packs are Better Than Patches.
http://www.microsoft.com/technet/archive/community/columns/security/essays/srvpatch.mspx?mfr=true

5. Secure (Harden) Internet Explorer.
IE7 safe/secure settings
Internet Explorer7 Desktop Security Guide
http://www.microsoft.com/downloads/...DA-6021-468E-A8CF-AF4AFE4C84B2&displaylang=en

Internet Explorer Enhanced Security Configuration changes the browsing
experience
http://support.microsoft.com/default.aspx?scid=kb;en-us;815141

The Internet Explorer 7 Security Status Bar
http://www.microsoft.com/windows/products/winfamily/ie/ev/security.mspx

Extended Validation SSL Certificates
http://www.microsoft.com/windows/products/winfamily/ie/ev/default.mspx

Note: Tight security settings will break down some websites. You need to
add these websites into the Trusted Zone for smooth access.

Add the following URL's to the Trusted sites:
http://update.microsoft.com
http://download.windowsupdate.com
https://*.update.microsoft.com
http://*.update.microsoft.com
http://*.microsoft.com

6. Review your installed 3rd party software applications/utilities;
Remove clutter, *including* 3rd party software personal firewall
application (PFW) - the one which claims:
"It can stop/control malicious outbound traffic".

7. Activate the build-in firewall and tack together its advanced
configuration settings.
Tap into the Vista firewall's advanced configuration features
http://articles.techrepublic.com.com/5100-10877-6098592.html
"...once you discover the secret of accessing its advanced configuration
settings via the MMC snap-in, you'll find it to be far more configurable
and functional. At last, Windows comes with a sophisticated personal
firewall that can be used to set up outbound rules as well as inbound, with
the ability to customize rules to fit your precise needs."
--Or--
Configure Vista Firewall to support outbound packet filtering
http://searchwindowssecurity.techtarget.com/tip/0,289483,sid45_gci1247138,00.html
--Or--
Vista Firewall Control (Free versions available)
http://sphinx-soft.com/Vista/

7a.If on high-speed Internet connection use a router.

7b.Implement countermeasures against DNSChanger.
http://extremesecurity.blogspot.com/2008/06/use-default-password-get-hijacked.html

7c.Just in case, Wired Equivalent Privacy (WEP) has been
superseded by Wi-Fi Protected Access (WPA).

8. Utilize one (1) each 'real-time' anti-virus and anti-spy
application.

9. Employ vital operating system monitoring utilities/applications.
Consider: Process Explorer, AutoRuns, TCPView, WALLWATCHER, Wireshark,
Port Reporter etc.

10.Routinely practice Safe-Hex.
http://www.claymania.com/safe-hex.html
Hundreds Click on 'Click Here to Get Infected' Ad
http://www.eweek.com/article2/0,1895,2132447,00.asp
 
P

PA Bear [MS MVP]

You are seeing the effects of a hijackware infection! cf.
http://www.theregister.co.uk/2009/08/07/scareware_market/

NB: While MBAM may be able to remove this, there's no guarantee that it will
remove all of the "drive by" infections (e.g., Vundo; SDBot-variants) that
came along for the ride!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 

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