PDF linking problem

[Guest]

Hello

I have links to PDF files in my pages. The files open fine when the user has Adobe Reader 6.0 on their machine
The files do NOT open fine when a user has Adobe Reader 5.0 on their machine

It is not consistent with every file and the error message is not consistent across users
One user is seeing that Adobe attempts to open and then the error message: "Adobe Acrobat 5.0 has encountered problems and needs to close."
One user is seeing the message about being unable to find Adobe Reader

Here's the interesting (well, to me) part.
If those same users on the same machines, open the files by double-clicking on them from Windows Explorer OR if they open Adobe Reader 5.0 and then do a "File , Open" operation, the files open fine in Adobe Reader 5.0

I have tried renaming the PDF files so there are no spaces or strange characters
The files range in size from 48K to 4MB
I have tried changing the hyperlink properties to open the PDF in a separate window
I tried redistilling to an earlier version, even though the document properties on the original files indicate that they are compatible with 5.0.

I'm stumped. Does anyone have something else for me to try

TIA
Michell

 

[chris leeds]

I wouldn't spend too much time trying to get it to work. I have acrobat
6pro and didn't even realize I could open a PSD with it.
PSD files are rarely put on the internet unless it's a "known" audience
thing and then, it's "expected" that Photoshop will be the editor on the
visitor's machine.

You may want to consider just saving your pictures as a more common file.

I could see if you can save the PSD as or in a PDF to find out if that'd
give more consistent results for your browsers if you like.

HTH

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Hello.

I have links to PDF files in my pages. The files open fine when the user

has Adobe Reader 6.0 on their machine.

The files do NOT open fine when a user has Adobe Reader 5.0 on their machine.

It is not consistent with every file and the error message is not consistent across users.
One user is seeing that Adobe attempts to open and then the error message:

"Adobe Acrobat 5.0 has encountered problems and needs to close."

One user is seeing the message about being unable to find Adobe Reader.

Here's the interesting (well, to me) part.
If those same users on the same machines, open the files by

double-clicking on them from Windows Explorer OR if they open Adobe Reader
5.0 and then do a "File , Open" operation, the files open fine in Adobe
Reader 5.0.

I have tried renaming the PDF files so there are no spaces or strange characters.
The files range in size from 48K to 4MB.
I have tried changing the hyperlink properties to open the PDF in a separate window.
I tried redistilling to an earlier version, even though the document

properties on the original files indicate that they are compatible with 5.0.

 

[chris leeds]

I'm sorry, my brain was thinking about PSD. Do you have a link to these PDF
files that open oddly?

--
The email address on this posting is a "black hole". I got tired of all the
spam.
Please feel free to contact me here:
http://nedp.net/contact/
--

Hello.

I have links to PDF files in my pages. The files open fine when the user

has Adobe Reader 6.0 on their machine.

The files do NOT open fine when a user has Adobe Reader 5.0 on their machine.

It is not consistent with every file and the error message is not consistent across users.
One user is seeing that Adobe attempts to open and then the error message:

"Adobe Acrobat 5.0 has encountered problems and needs to close."

One user is seeing the message about being unable to find Adobe Reader.

Here's the interesting (well, to me) part.
If those same users on the same machines, open the files by

double-clicking on them from Windows Explorer OR if they open Adobe Reader
5.0 and then do a "File , Open" operation, the files open fine in Adobe
Reader 5.0.

I have tried renaming the PDF files so there are no spaces or strange characters.
The files range in size from 48K to 4MB.
I have tried changing the hyperlink properties to open the PDF in a separate window.
I tried redistilling to an earlier version, even though the document

properties on the original files indicate that they are compatible with 5.0.

 

[Thomas A. Rowe]

If you are setting compression, then don't.

Also place a notice indicating that if the user is having a problem, then they need to get latest
version of the reader.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================

Hello.

I have links to PDF files in my pages. The files open fine when the user has Adobe Reader 6.0 on their machine.
The files do NOT open fine when a user has Adobe Reader 5.0 on their machine.

It is not consistent with every file and the error message is not consistent across users.
One user is seeing that Adobe attempts to open and then the error message: "Adobe Acrobat 5.0 has

encountered problems and needs to close."

One user is seeing the message about being unable to find Adobe Reader.

Here's the interesting (well, to me) part.
If those same users on the same machines, open the files by double-clicking on them from Windows

Explorer OR if they open Adobe Reader 5.0 and then do a "File , Open" operation, the files open fine
in Adobe Reader 5.0.

I have tried renaming the PDF files so there are no spaces or strange characters.
The files range in size from 48K to 4MB.
I have tried changing the hyperlink properties to open the PDF in a separate window.
I tried redistilling to an earlier version, even though the document properties on the original

files indicate that they are compatible with 5.0.

 

[JCO]

I have the same problem with my pdf files. I even created my pdf's using
Acrobat 6.0 professional. I create the pdf's to be backward compatible to
Acrobat Reader 5.0 or later. I have customer with 5.0 & 6.0 on their
machines and their is no pattern to which ones open. Must depend on what
day it is or if it's raining.

In all cases, they can open the same file if it is on their desktop (or
computer) but cannot always open via the Internet. Most common sympton is
that they get a blank screen like Adobe openned, then stop working.

I like PDF files because I can secure them. They appear to be the file of
choice. I hope your problem can get resolved.. and maybe I will get a clue
too.

Good luck

Hello.

I have links to PDF files in my pages. The files open fine when the user

has Adobe Reader 6.0 on their machine.

The files do NOT open fine when a user has Adobe Reader 5.0 on their machine.

It is not consistent with every file and the error message is not consistent across users.
One user is seeing that Adobe attempts to open and then the error message:

"Adobe Acrobat 5.0 has encountered problems and needs to close."

One user is seeing the message about being unable to find Adobe Reader.

Here's the interesting (well, to me) part.
If those same users on the same machines, open the files by

double-clicking on them from Windows Explorer OR if they open Adobe Reader
5.0 and then do a "File , Open" operation, the files open fine in Adobe
Reader 5.0.

I have tried renaming the PDF files so there are no spaces or strange characters.
The files range in size from 48K to 4MB.
I have tried changing the hyperlink properties to open the PDF in a separate window.
I tried redistilling to an earlier version, even though the document

properties on the original files indicate that they are compatible with 5.0.

 

[chris leeds]

I just uncovered this same thing when sending a PDF across the room via
email to my wife.
one of us fpng guys ought to go to adobe's group and see what they're saying
about it. ;-)

 

[Jack Brewster]

Sure sounds like you volunteered.

 

[chris leeds]

I wish I had time. I'm so killed with what I'm working on now that I just
can't do it right now. :-(

 

[Michelle Leary]

Hi, Thomas.
Do you mean don't use any compression when first distilling the file? I
created the files by exporting from Adobe Pagemaker and had to use image
compression, because the Pagemaker files were so massive.

Michelle

If you are setting compression, then don't.

Also place a notice indicating that if the user is having a problem, then they need to get latest
version of the reader.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================


has Adobe Reader 6.0 on
their machine.

message: "Adobe Acrobat 5.0 has

encountered problems and needs to close."

double-clicking on them from Windows

 

[Thomas A. Rowe]

Yes.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================

 

[Michelle LG]

You are a god ;-) . That was it!
I changed my job options so there was no image compression at all. Now,
users with Adobe Reader 5.0 can view the files from a link on an HTML page
no problem. My files are too big now, though. So, I'm probably going to have
to make Reader 6.0 a requirement, afterall. It's nice to know what the
problem was, though.

Thanks again.

Michelle

 

[Thomas A. Rowe]

Great!!!

Were any of your users, MAC users?

Also you are using Adobe Acrobat 6 (or whatever the latest version) to create the PDFs, correct?

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================

 

[Guest]

Update: It was security not compression.

After posting what I thought was the resolution, I started to look into the different settings to see exactly which compression setting was causing the problem. In doing that, I discovered that compression was NOT the culprit. It was the security settings after all. As part of my initial PDF creation process, I had added security compatible with 5.0 to all the files using Acrobat 6.0.

My very first test to discover the issue with the 5.0 Reader had been to remove security. The PDFs still didn't open so I ruled out security. [I had removed the security and saved the updated files using Acrobat 6.0.]

As I was trying to determine what compression setting was the culprit, I started working on two machines. One machine had Acrobat 5.0 on it; the other was my original machine with Acrobat 6.0 on it. In testing combinations and recreating my initial process, I discovered that removing the security settings in files that the 5.0 Reader couldn't open using Acrobat 5.0 (instead of Acrobat 6.0, which is what I had done in my initial attempts to resolve the issue) and then reapplying them using Acrobat 5.0 solved the problem.

The mistake I made when I first concluded that compression was the problem was that I had not added security back to the files, before testing. :-( Sorry for the bad info about compression.

 

[Thomas A. Rowe]

Michelle,

Thanks for reporting back!!

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WEBMASTER Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================

Update: It was security not compression.

After posting what I thought was the resolution, I started to look into the different settings to

see exactly which compression setting was causing the problem. In doing that, I discovered that
compression was NOT the culprit. It was the security settings after all. As part of my initial PDF
creation process, I had added security compatible with 5.0 to all the files using Acrobat 6.0.

My very first test to discover the issue with the 5.0 Reader had been to remove security. The PDFs

still didn't open so I ruled out security. [I had removed the security and saved the updated files
using Acrobat 6.0.]

As I was trying to determine what compression setting was the culprit, I started working on two

machines. One machine had Acrobat 5.0 on it; the other was my original machine with Acrobat 6.0 on
it. In testing combinations and recreating my initial process, I discovered that removing the
security settings in files that the 5.0 Reader couldn't open using Acrobat 5.0 (instead of Acrobat
6.0, which is what I had done in my initial attempts to resolve the issue) and then reapplying them
using Acrobat 5.0 solved the problem.

The mistake I made when I first concluded that compression was the problem was that I had not

added security back to the files, before testing. :-( Sorry for the bad info about compression.