PC crashes whilst running Windows Memory Diagnostic

W

Winny

Hello all,

My pc has recently been having problems, initially found during video
rendering but now apparently random crashes make me think things are
getting worse. I have put some info about my system at the end of this
post.

I can run the Prime95 torture test for 12 hours without a problem.

I can run Memtest86+ ok also.

However when I try to run Windows Memory Diagnostic it always fails at
the same point - the computer just hangs so I don't get an error
message, just a frozen screen with some of the top lines corrupted. It
fails very early in the 4th test, I suspect at the exact same point
each time. I can't recall the name of this test, but it's the one
dealing with testing using a chess board grid of squares of data.

Any ideas on what part of my machine is failing this?

Many thanks for any help.

My pc: Motherboard:
Gigabyte GA-7VT600-1394 KT600 DDR400 400fsb x8AGP.
Athlon XP 3200+, 2.21 GHz
Memory: (original)
512 MB DDR SDRAM PC 2700 (DDR 333)3

Memory recently upgraded to: 1.5GB RAM (using Crucials recommended
compatible memory)


Hard Drive:
120 GB 7200 rpm, 8 MB cache UDMA Hard Disk
Graphics: (original)
GeForce FX 5200 with 128 MB of RAM

Graphics (recently installed):
PNY GeForce 7600GS AGP 8x with 256MB RAM

The above upgrades were made becasue my original problem was crashing
during video rendering using Studio 11.1.
 
G

Gerry

Winny

You do not give details of the new RAM save for the ammount.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
J

JS

PassMark BurnInTestT is a software tool that allows all the major
sub-systems of a computer to be simultaneously (or independently)
stress tested for endurance, reliability and stability. It looks like
running the Graphics test would be a good place to start in your case.
http://www.passmark.com/products/bit.htm

JS
 
G

Gerry

Winny

What Error / Warning reports ( if any ) appear in the System log in
Event Viewer when you last booted the machine?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
W

Winny

Thanks Gerry - will investigate your suggestions tonight.

Last night I did more testing:

Passmark Burn-in test ran ok apart from once when it crashed the pc
requiring the reset button. I tried Passmark with various combinations
of tests on and off, and several times with everything running
(including 2D and 3D graphics and video playback).

I ran Windows Memory Diagnostic again and got my usual crash part way
through the Stride6 test. However before going to bed I ran it again
with the cache option off. It was still running before leaving for
work this morning but had got well beyond the Stride6 and was nearing
completion of the 6th and final test with no errors so far.

Could it be a cache problem? I don't understand how caching works.

Thanks for your help and suggestions guys.

--Winny
 
F

frodo

two cents: it sounds to me like either a heat or power issue. adding the
extra mem may have pushed you beyound the limits. I would try a few
things: get a temp monitor program that's compatable w/ your MoBo and
take a look at the temps. If temps are fine, and if your MoBo allows it,
bump up the voltage to the ram by 1 tick (typically .25 volt). Note that
will cause a bit more heat tho.

Memtest86 saying it passes is good, but it may be just on the edge. When
in doubt let memtest86 run for 24 hours, box closed so cooling is normal.
While this will stress the ram it won't stress the PowSup, so if it passes
just fine then I'd definately start leaning toward a power issue.

What kind/size of power supply is in the box? You might want to go over
the MoBo and all the power connections; removing and reseating them can
wipe oxide off the pins and "clean" things up. In my experience many a
flakey box has been fixed by swapping in a new good-brand PS (not a
no-name!).
 
W

Winny

Gerry - many thanks for your detailed instructions and posting tips.

Here are the most recent Errors (and one Warning) logged: (Error 1 -
there were 4 of these, Error 2 - there were 7 of these. Error 3 - just
1 of these).

Error (1)

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 30/09/2007
Time: 17:41:03
User: N/A
Computer: WINNY
Description:
Hanging application XPMedic.exe, version 1.1.0.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 58 50 4d 65 64 69 XPMedi
0018: 63 2e 65 78 65 20 31 2e c.exe 1.
0020: 31 2e 30 2e 30 20 69 6e 1.0.0 in
0028: 20 68 75 6e 67 61 70 70 hungapp
0030: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0038: 20 61 74 20 6f 66 66 73 at offs
0040: 65 74 20 30 30 30 30 30 et 00000
0048: 30 30 30 000


Product: Windows Operating System
ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application %1, version %2, hang module %3, version
%4, hang address 0x%5.

Explanation
The indicated program stopped responding. The message contains details
on which program and module stopped responding. A matching event with
EventID 1001 might also appear in the event log. This matching event
displays information about the specific error that occurred.
------------------------------------------------------------------------------------------------------------------------------------------------------

Error (2)

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 30/09/2007
Time: 00:30:25
User: N/A
Computer: WINNY
Description:
Hanging application TMPGEncDVDAuthor16.exe, version 1.6.26.73, hang
module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 54 4d 50 47 45 6e TMPGEn
0018: 63 44 56 44 41 75 74 68 cDVDAuth
0020: 6f 72 31 36 2e 65 78 65 or16.exe
0028: 20 31 2e 36 2e 32 36 2e 1.6.26.
0030: 37 33 20 69 6e 20 68 75 73 in hu
0038: 6e 67 61 70 70 20 30 2e ngapp 0.
0040: 30 2e 30 2e 30 20 61 74 0.0.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 30 30 30 30 30 00000000
---------------------------------------------------------------------------------------------------------

Error (3)

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 29/09/2007
Time: 19:14:13
User: N/A
Computer: WINNY
Description:
Faulting application iexplore.exe, version 7.0.6000.16512, faulting
module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 35 31 32 00.16512
0030: 20 69 6e 20 6e 74 64 6c in ntdl
0038: 6c 2e 64 6c 6c 20 35 2e l.dll 5.
0040: 31 2e 32 36 30 30 2e 32 1.2600.2
0048: 31 38 30 20 61 74 20 6f 180 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 31 38 66 65 61 0d 0a 018fea..

No info from Help and Support Centre.

------------------------------------------------------------------

Warning (1)

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 21/09/2007
Time: 22:22:08
User: NT AUTHORITY\SYSTEM
Computer: WINNY
Description:
Windows saved user WINNY registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is
no longer in use.

This is often caused by services running as a user account, try
configuring the services to run in either the LocalService or
NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Details
Product: Windows Operating System
ID: 1517
Source: Userenv
Version: 5.2
Symbolic Name: EVENT_HIVE_SAVED
Message: Windows saved user %1 registry while an application or
service was still using the registry during log off. The memory used
by the user's registry has not been freed. The registry will be
unloaded when it is no longer in use.

This is often caused by services running as a user account, try
configuring the services to run in either the LocalService or
NetworkService account.

Explanation
Windows unloads each user's profile and user's section of the registry
when the user logs off. This message indicates that Windows could not
unload the user's profile because a program was referencing the user's
section of the registry. This locked the profile. The registry cannot
unload profiles that are locked and in use. When the program that is
locking the profile is no longer referencing the registry, the profile
will be unloaded.
 
W

Winny

I forgot to add Errors from the System Log, here are some I think may
be relevant:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 02/10/2007
Time: 18:39:56
User: WINNY
Computer: WINNY
Description:
DCOM got error "The service cannot be started, either because it is
disabled or because it has no enabled devices associated with it. "
attempting to start the service ImapiService with arguments "-Service"
in order to run the server:
{520CCA63-51A5-11D3-9144-00104BA11C5E}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

---------------------------------------------

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 32003
Date: 30/09/2007
Time: 18:32:45
User: N/A
Computer: WINNY
Description:
The Network Address Translator (NAT) was unable to request an
operation of the kernel-mode translation module. This may indicate
misconfiguration, insufficient resources, or an internal error. The
data is the error code.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 1f 00 00 00 ....

------------------------------------------------------------------------------------------

Event Type: Warning
Event Source: Server
Event Category: None
Event ID: 2504
Date: 30/09/2007
Time: 18:06:16
User: N/A
Computer: WINNY
Description:
The server could not bind to the transport \Device
\NetBT_Tcpip_{ADCAC13D-4ACD-40F9-A590-DD99E4DE600D}.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: aa 05 00 00 ª...
 
W

Winny

two cents: it sounds to me like either a heat or power issue. adding the
extra mem may have pushed you beyound the limits. I would try a few
things: get a temp monitor program that's compatable w/ your MoBo and
take a look at the temps. If temps are fine, and if your MoBo allows it,
bump up the voltage to the ram by 1 tick (typically .25 volt). Note that
will cause a bit more heat tho.
Click to expand...


Hi,

The CPU seems to run around 58 deg C, if I start up Passmark's Burn-In
program then it varies between 61 and 63, with a brief peak at 65 when
I was dragging the tower out of it's desk compartment. No problems
there, though I don't know what constitutes a dangerously high temp
anyway, but it didn't crash or hang.

I haven't fiddled with the volts yet.

The power supply is an Eagle DR B350ATX with 350W output in total. Any
good?
 
W

Winny

I have just been experimenting with Passmark Burn-In, running with and
without writing to C: as an option as I was wondering if this had
anything to do with the problem. It has crashed twice when writing to
C and not crashed when not. But the last crash occurred when the temp
was only 58 deg C so perhaps this rules out a temp issue?

Maybe then I should try tweaking the volts as suggested - if so, how
do I do it?

Many thanks.

--Winny
 
W

Winny

I have just been experimenting with Passmark Burn-In, running with and
without writing to C: as an option as I was wondering if this had
anything to do with the problem. It has crashed twice when writing to
C and not crashed when not. But the last crash occurred when the temp
was only 58 deg C so perhaps this rules out a temp issue?

Maybe then I should try tweaking the volts as suggested - if so, how
do I do it?

Many thanks.

--Winny
 
G

Gerry

Winny

I need Reports from the last boot only and for you to tell me whether
they have occured before as investigating an error occuring once is not
a good use of time. Some errors occur once (sometimes more than once)
during a session but do not occur again after the computer is restarted.
It is the repeating errors that need looking at. Also make sure all
error reports contain date and time as the sequence of events can offer
pointers as to the underlying problem.

Download and install the User Profile Hive Cleanup Service
Download details: User Profile Hive Cleanup Service
http://snipurl.com/5b61

UPHClean v1.5e readme.txt
http://snipurl.com/ko8m

This will help with Event ID: 1517

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
W

Winny

Hi Gerry,

This one occurs on different boots, going back on different days (i.e.
different boots) for several weeks, and is in the list given in the
previous post (it is also a case of the problem which started this
investigation for me i.e. my video editing software failing during
rendering):

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 05/09/2007
Time: 00:02:22
User: N/A
Computer: WINNY
Description:
Hanging application studio.exe, version 11.1.0.5219, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 73 74 75 64 69 6f studio
0018: 2e 65 78 65 20 31 31 2e .exe 11.
0020: 31 2e 30 2e 35 32 31 39 1.0.5219
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000


Thanks for the tip on the other error, will look again at this
tomorrow evening. Thanks for your time and effort - it's appreciated!

--Winny
 
W

Winny

Dear all,

Update:

I have had similar Stride6 failures in Windows Memory Diagnostic
regardless of whether I have just my original 512MB, the new 1GB, or
both inserted. Onoly once have I completed Stride6, this was with just
the 512MB RAM inserted. however on the second pass through the series
of tests it failed on Stride6.

I have cleaned out the inside of the case and de-fluffed the fan.

I have had crashes requiring resets with a CPU temp of 58 deg C, but
have run Prime95 for several hours with CPU between 69 - 72 deg C.

Prime95 torture test (option for CPU, L2 testing but not much RAM)
completed several times but eventually crashed the pc during the
night.

Such crashes listed above left no error or warning messages in the
error logs.

Having read a lot of posts on various boards I am coming to the
conclusion that it is a CPU or mobo issue - any way to tell which one?
I am happy to buy and fit a new CPU if necessary.

Many thanks for any suggestions.

--Winny
 
G

Gerry

What is the motherboard make and model?

This freeware programme is excellent for getting information about
your computer:
Everest Home Edition (freeware)
http://www.majorgeeks.com/download4181.html

Tip: To copy select Report, Quick Report, Plain Text, highlight
required text, right click and select copy. However, whilst this is
fine for posting small amounts of information into newsgroup messages
longer reports will irritate other newsgroup subscribers.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
W

Winny

Hi Gerry,

My motherboard details etc are at the start of the thread.

Another update - tonight I looked inside my PSU and found evidence of
corrosion and leakage around a capacitor. I bought a new PSU but
unfortunately it has made no difference - I still get failures on
Stride6 and when running Pinnacle Studio 11.1 which was my original
problem. Voltages do look better in Bios or Motherboard Monitor (eg 5V
is now 5V and not 4.7) now though.

It's getting a bit expensive - so far I've invested in new RAM, a new
GPU and now a new PSU. I suspect my next purchase might be a new
CPU...

--Winny
 
W

Winny

Replacement CPU (from ebay) finally did the trick! :)

Thanks for the help along the way.

--Winny
 

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