-----Original Message-----
Kerry --
If you are using AOL as your ISP, you need to minimize your
AOL browser and launch Internet Explorer, then visit the Windows
Update web site while using Internet Explorer.
Try the following solution from the Windows Update Troubleshooter:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Select:
"Problem Downloading/Installing a Software (Non-Driver) item"
Follow steps under:
"Install stops at 0% when using the AOL Browser"
While using the Internet Explorer browser, try downloading
and installing the patch again:
Blaster Worm: Critical Security Patch for Windows XP (32-bit version)
http://microsoft.com/downloads/details.aspx? FamilyId=2354406C-C5B6-44AC-9532-
3DE40F69C074&displaylang=en
**** If the above does not pertain to you, then try the following ****
Step #1
Perform a Disk Cleanup:
Go to Start > Programs > Accessories > System Tools > Disk Cleanup
Step #2:
Go to Start > Run and type: MSCONFIG , and hit enter.
Select "Normal Startup", click "apply" and reboot.
Step #3:
1. Start the Administrative Tools utility in your Control Panel.
2. Double-click Services.
3. Right-click "Cryptographic Services", and then click Properties.
4. Click "Automatic" for Startup type, and then click Start.
5. Try installing the Updates again. If the problem persists, go to Step 6.
6. Click Start, and then click Run.
7. In the Open box, type: CMD , and then click OK.
8. At the Command Prompt, type (or Copy & Paste) the following commands,
each individually, pressing ENTER after each line:
net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc
Type EXIT to close the Command Prompt, and install the patch:
Blaster Worm: Critical Security Patch for Windows XP
