Password

[Yvonne]

Windows Mail will not accept the password I try to use when initally
establishing the account. Is there a way to delete all and start over. I
have tried to delete the account but still get the same outcome. In what
file are the passwords kept on my computer?

Thank You

 

[t-4-2]

The password ie the one GIVEN BY your ISP ( internet service provider ), not
the one you use for you user account.
t-4-2

 

[Gary VanderMolen]

Test your password by logging in to webmail:
http://charter.net
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm