"Page cannot be displayed" error message

  • Thread starter Thread starter Vickie
  • Start date Start date
V

Vickie

When on the internet, I contantly get a "Page cannot be
displayed" error message when attempting to access
different site (even my internet provider home page).
After several attempts (and error pages), I can eventually
get to the site I am trying to access. I have cable
internet connection, Windows ME and Internet Explorer V6.
I'm guessing that some of my setting are incorrect. Any
suggestions? (It is actually taking multiple attempts for
me to post this because of this error!)
 
I've noticed other people posting about this problem and I
got a solution today from the Microsoft technician (after
a four hour phone call and a $245 charge) so I'd be happy
to share it.

Basically the problem started happening after I installed
Windows 2000 Service Pack 4 Express Install.

My web connection slowed to a crawl and most web pages
wouldn't even come up. It wasn't a problem with parasite
programs, or a virus.

The technician said that other people have had the same
problem who use Comcast and recently ran an update program
from Comcast. He suspects that the Comcast program I ran
set a certain registry value to an invalid value, and that
the new Service pack doesn't know how to use the value,
resulting in TCPIP packets being used that are either
extremely small or extremely large. That slows the web
response to almost nothing.

We don't know for sure that it's the Comcast program that
caused it, but it's a good possibility.

Anyway, the solution is as follows:

(1) Click Start, choose Run, and type "regedit" and click
ok.
(2) In the registry editor, expand the node called
HKEY_LOCAL_MACHINE
(3) Expand the submode named SYSTEM
(4) Expand the submode named CurrentControlSet
(5) Expand the submode named Services
(6) Find the node called TCPIP and expand it
(7) Under that, click on the node called Parameters
(8) On the right side, find the variable named
TCPWindowSize
(9) If the type of the variable is not REG_DWORD (mine was
REG_SZ) and the value is not 0x0000ea60(60000) then you
may have found the problem. To fix it:
(10) Select the TCPWindowSize variable and delete it.
(11) Right-click on Paramters again and choose New->DWORD
value
(12) Name the new variable TCPWindowSize
(13) Set the value of the new variable to ea60
(14) Close the registry editor and reboot.

When I did that my web pages began to load fast like they
used to.

Hope this helps all the people with the same problem.
 
Thanks! That must have been the problem. Your
instructions for editing the register were excellent -
very easy to follow. Thanks for sharing your "expensive"
information - $245, that's outrageous!!
 
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