Outlook'Send' problem

[Carol]

I cannot 'Send' email with Outlook. The letters always
just go to the outbox, and stay there. Earthlink support
has gone thru everything with me , and now says the
problem is Microsoft's.

 

[Help]

Are you using Norton Internet Security or Norton Anti Spam? If so and you
are using Windows 2000, XP Pro or ME follow this link for more information.
I got this from Symantec after experiencing the same problem. Good luck!
Title: 'Outgoing mail slows in Outlook or Outlook Express with Norton
AntiSpam, Norton Internet Security, or Norton Personal Firewall enabled'

Document ID: 2003082911573036

Web URL:

http://service1.symantec.com/support/nip.nsf/docid/2003082911573036